Phone: +441834811413
Address: 1 High St, Pembrokeshire, United Kingdom, SA69 9EJ
City: Pembrokeshire
Menu Dishes: 6
Reviews: 2225
Website: http://www.facebook.com/Harbwr-Bar-Kitchen-Saundersfoot-209143419814615/
"I wouldn 't usually write a bad review but we visited here at the weekend and felt as though feedback needed to be given. The food was lovely and didn 't take long to come out. Although I can 't fault the food, the service was appalling. However, this is not aimed at our server Shannon, who was really trying her best and was so very friendly. She was rushing around and seemed to be the only one who was working that evening. She was incredibly apologetic to us regarding the wait on service. We were waiting a very long time to have plates cleared and to have our dessert orders taken. Due to the long waits we experienced, we had just finished our desserts and only then did we receive our last round of drinks. I went straight to the bar and paid Ella but when asked, she stated she was unable to provide me with a print out of the bill, nor did she ask how the meal was. This wasn 't really an issue, but we were unable to verify if we had been charged correctly. 5 minutes later she came to our table and asked us twice if we needed anything else, to which we said no , both times. She then stated could we wrap it up and sort the bill which I had done no less than 5 minutes prior with her. We had not seen this server all evening and at no point did she apologize for the wait or the fact she was telling us to leave as they obviously needed the table (although I am assuming that 's why as she didn 't explain this to us). Baring in mind we had only just finished our drinks, which were ordered at the same time as dessert, yet we received them after we 'd finished eating. We were a table of 6 and had booked weeks prior to this to celebrate my Daughter 's birthday. We all felt it was very rude how we were told to wrap it up considering the amount we had spent in the restaurant not to mention how long we had been waiting for service, hence the reason we were still there! After she had said this and walked away we got up to leave, at which point a group of people came in and sat on our dirty table before we were even out the door. The restaurant was very busy as it was a Saturday night in June and it was severely understaffed. We are locals and have been here several times before with no issues but due to the rude comments made by this one staff member it has left us with a bad taste in our mouths and we will not be returning again."
All prices are estimates on menu.