Phone: +4978037550
Address: Victor-Kretz-Straße 1, 77723, Gengenbach, Germany
City: Gengenbach
Menu Dishes: 35
Reviews: 6777
Website: http://www.schatull.de/
"Since many of the reviews of Schatull are favorable, I hesitate to submit a negative report as our experience was perhaps an anomaly. However, I think it is important to share our observations. We arrived at Schatull and were seated within minutes. The waiter...took our drink order and meal order at the same time. I pointed on the menu to the meals we wanted and established that the meals did not contain mushrooms my wife is allergic. My wife's place setting consisted of a dirty knife and no fork when the waiter promptly brought our drinks, he provided clean place settings for both of us so far so good. Meanwhile several guests arrived shortly after we did there were approximately occupied tables that we could see from our vantage point. Fast forward one hour we did not see the waiter again I would have at least liked to order a second beer while we waited. We were running low on time due to a previous commitment so we flagged down the waiter and asked for an update on our meals he said ‘they were coming’. The manager stopped by and asked if we had ordered food apparently our order was never turned into the kitchen. Since we were out of time, my wife told them to forget about the meals; then the waiter said we had never ordered meals. We paid for the drinks and left would have been nice if they did not charge us for those considering we wasted an hour of our time. By the way during that one hour period, the only food that was delivered to any of the other tables was a salad, so it seems clear there was some sort of problem in the kitchen compounded by the incompetent service"
All prices are estimates on menu.