Phone: +4978037550
Address: Victor-Kretz-Straße 1, 77723, Gengenbach, Germany
City: Gengenbach
Menu Dishes: 35
Reviews: 5363
Website: https://www.schatull.de
"because many of the reviews of schatull are favourable, I hesitate to present a negative report, as our experience was perhaps anomaly. However, I think it is important to share our observations. we arrived in shady and sat within minutes. the waiter. has our beverage order and meals order at the same time. I have found on the menu on the meals we wanted and that the meal does not contain mushrooms (my wife is allergic). my wife's place was made of a dirty knife and no fork when the waiter immediately brought our drinks, he delivered clean space settings for both of us so far so good. in the meantime some guests came shortly after the did there were some occupied tables that we could see from our point of view. fast forward an hour we didn't see the waiter again (I would at least like to order a second beer while we waited). we ran only a little time due to an earlier engagement so that we had the waiter up and asked for the updating of our meal times, which he said: “They come”. the manager stopped by and asked if we had ordered food, apparently our order was never turned into the kitchen. when we were out of time, my wife told them that they forgot the meal; then the waiter said we never ordered the meal. we paid for the drinks and left (it would have been nice if they did not calculate us for those we was wasting for an hour of our time). By the way, during this one-hour period was the only eating that was delivered to one of the other tables, an salat, so it seems clear that there was a problem in the kitchen that was connected by the incompetent service."
All prices are estimates on menu.