Phone: +441655760653
Address: 33 Main Road, South Ayrshire, United Kingdom, KA19 8HY
City: South Ayrshire
Dishes: 8
Reviews: 531
Website: http://www.soutersinn.com
"Booked a table for a birthday dinner far in advance had asked for a good table, however we were sat at the bottom of the restaurant near the fire exit. The table next to us had children who they could not control, running around and nearly knocking our drinks over on numerous occasions. I realise this is not the fault of the restaurant but we actually had to move our table over when we arrived as we were far too close to them. Our waiter was unbelievably rude and did not utter more than two words to us during our dinner. No hello, no how are you doing just what you having? When our starter came he just put it down and walked away, I could not believe how bad the communication was. We finished our starter and again no communication, no how was your starter just took the plates away and that was it. Our drinks were near enough empty by this point and no offer of a refill. We continuously had to ask for drinks and when we did it was as if we were a problem. We asked for the bill off a different waiter (not on purpose she was just passing) who was nice and asked how our meal was etc. I did not complain to her as she had not served us during the meal, the man who did serve us came over and pulled the receipt from the card machine and walked off. No thank you, no nothing again. I did not tip when I usually do as the service during our meal was awful.The food was lovely, I have to say this as I was impressed by the food taste however the service was not good.I was so disappointed as we had heard such good things about Souter’s Inn. We had pre booked a taxi for 2 hours away and could not get one any sooner so we had to sit at the bar for this time and wait. Again, every time we needed a drink there was no offer by the bar staff."
All prices are estimates.