Phone: +441263713221
Address: 3 Cromer Rd, North Norfolk, United Kingdom, NR25 6ET
City: North Norfolk
Dishes: 12
Reviews: 759
"I attempted to call this establishment over 100 times, when i did manage to get through the first time nobody was actually on the phone.. then the second time i managed to get through i was told that their system had gone down and that we should come down to order in person instead. So i drove down, queued for 15 minutes because everybody else had presumeably been told the same. I finally place an order with them at 18:25 then i go outside and wait the 25 minutes i was told to wait and seemingly no order.. being understanding i waited further with the many other outside.. 25 minutes turned into an hour and a half wait. I got inside and ask about my order and that turns into a further 10 minutes which was really another 20 minutes. I 'm finally home 2 hours after placing my initial order, there are items missing, the attempts of consoling waiting customers with fortune cookies was poor and taking orders (i understand you have a business to run, but sort out your muck up first) while over 20 people are waiting. I noticed the hotswapping of tickets in the kitchen into (assumingly) priority order i.e bigger orders to smaller quicker orders. This system in itself meaning my order had been left for an exponential amount of time . My partners mother has called them also to complain and was met with hositility from the person behind the counter saying you 're just shouting at me.. what am i meant to do? And refusal to pass on the complaint being issued to them. All in all, I 'm deeply disatisfied with the service i 've recieved tonight being my first time using them myself and alongside a consistent visitation from my partners family; It will be safe to say that we will be refusing to offer our custom to them in future. Also my partners mother has gone down to get rectification for whats missing from the order.. Good luck, guys!"
All prices are estimates.