Sweetharts - Menu

10 Derwent Street, County Durham, United Kingdom

🛍 Steak, Coffee, Cheese, Sandwiches

4.3 💬 619 Reviews
Sweetharts

Phone: +441207501100

Address: 10 Derwent Street, County Durham, United Kingdom

City: County Durham

Menu Dishes: 15

Reviews: 619

"In the past, It may have received awards and accolades for its cakes and pastries, but of late it wouldn't merit any for its customer services or lack of it, most certainly as one female member of staff is concerned. What can only be seen as utter disrespect and total rudeness, with regards to the manner in which she has treated both my wife and I, over the past weeks. For some unknown, to us, but blatantly obvious reason to her, by her actions, has on four separate occasions over four weeks,.purposefully taken to not honour a reserved table booking request, which on this last occasion , the reservation was taken by her. On a previous occasion she said she thought the couple she let use the table would have left, that was after two hours? Last week after again she let the reserved table go, we were offered another table as long as we didn't stay too long? Not two hours then? On this last occasion, we walked in to see this member of staff serving at the table we reserved, looking up blankly at us, we just walked out, never to return. In old parlance we are regulars, loyal customers who have been going there for years. Even after Lockdown we made a concerted effort to support them, seeing other businesses fold, through lack of customers. In the past, we never reserved a table but was told it was much easier for them if we did, so we did. It appears others can reserve tables as is but for this member of staff we obviously, for some reason or other, don't qualify? Needless to say, we will find an alternative eatery to make our weekly visits to, one without a rude and disrespectful member of staff. In closing and in balance all the other staff are extremely friendly and helpful. Lorraine and Paul amongst others. There's always one?!"

Full menu - 15 options

All prices are estimates on menu.

Starters

Mains

Dessert

Vegetarian Dishes

Sandwiches

Pasta #2

Course 6

Favourites

Chefell Chefell

Best breakfast round. Amazing quality food, kind servers, good cake/sweet treat chouce and a lovely little cafe to visit overall.

Address

Show Map

Reviews

Jill
Jill

Stale cheese scone, over peppered soup and bun covered in margarine (was not asked). Inedible, won't be back. Got take away and opened to eat at home or would have sent it back


T9611DDrachelh
T9611DDrachelh

Only been here twice. First time was a few years back. This time food was brilliant as it was last time. The girl that helped us was so polite Very helpful. Was always checking the food and service was OK and checking if we needed anything else. Steph was her name. We will be back again thank you


Meatloaf52
Meatloaf52

Sweeharts well known for quality food and service cake's and bread are wonderful but alas bit disappointed today bought some sausage rolls and was disappointed not their usual high quality looked and tasted like bought in one's not made on the premises not your usual delicious one's these are usually full of lovely sausage meat not today sadly all pastry and very little sausage, Rather disappointed customer. View menu


Meatloaf52
Meatloaf52

OMG, what has happened to this great place went to collect an order today of there finest bread decided to buy some cakes for the family for a treat asked for 2peices, of cake and a Trifle was asked if I wanted trifle cake or trifle I said again Trifle, but alas when I opened the box what did I have ****** trifle cake , so can you please get your staff to listen to what customers ask for, apart from that no complaints.


Andyz
Andyz

You can’t knock the cakes, scones and coffee in here but just been in and had a ham and cheese toastie which was really dry with not much filling services with cold, limp chips, especially as it costs £8. Coffee and custard tart were excellent. One final comment is whilst the service was friendly and quick enough the team need to wear clean uniforms for service as it looked like she’d been dragged through hedge backwards with stains on tee-shirts.


Rocke1
Rocke1

I'm sorry to say that this place is not what it was. Years ago, it used to be great, lovely quality stuff. We ate lunch here today. Breakfast hash; potato scone and bacon and egg; salt and pepper chips wrap; ham sandwich and chips. 4 drinks. We bought 4 cakes to take away. Total bill, £55. The cakes were nice, that's the positive. Other than that, I think the 2 breakfast dishes we had were very overpriced for the quantity we got. £9 for the breakfast hash, which I didn't care for at all. Probably contained 1 sausage, a couple of rashers of bacon. It was greasy and unpleasant. Very unimpressed overall and simply won't go back. Such a shame, because it used to be lovely. View menu


shannonbazil
shannonbazil

Wow, absolutely cannot fault the breakfast it was gorgeous and reasonably priced for what we got I got the salmon and eggs and my friends the avo, eggs and bacon. Both meals were presented beautifully, they were a very good size and most importantly tasted delicious! The only thing that let us down was the service, although the staff were really friendly we spent lots of time waiting, it wasn’t very busy but after being stood for ages with no acknowledgment we seated ourselves and asked for menus, we then waited 15 mins for someone to take our order, 10 mins to get our drinks (water and pop) then waited for some time again for our food. I would however visit again in the hope that this is so...


Relax17634216223
Relax17634216223

Appalling service. Had to wait ages for the menu, then for someone to take the order. Three quarters of an hour wait for two lunches to come out, a further 15 minutes for the third lunch. Our hot drinks were long gone before the food arrived. The wrap was two tiny bits on a plate and a small dollop of coleslaw which to be fair was very tasty. The wrap was ‘bland’. Indonesian sauce usually has a bit of kick to it. And my partner had a breakfast with scrambled egg. She had ordered poached egg but thought it pointless complaining and having to wait again. Can honestly say I have never tasted anything like the scrambled egg, it was disgusting, I don’t know what was in it but it certainly wasn’t...


JasonTArgon
JasonTArgon

In the past, It may have received awards and accolades for its cakes and pastries, but of late it wouldn't merit any for its customer services or lack of it, most certainly as one female member of staff is concerned. What can only be seen as utter disrespect and total rudeness, with regards to the manner in which she has treated both my wife and I, over the past weeks. For some unknown, to us, but blatantly obvious reason to her, by her actions, has on four separate occasions over four weeks,.purposefully taken to not honour a reserved table booking request, which on this last occasion , the reservation was taken by her. On a previous occasion she said she thought the couple she let use the... View menu

Categories

  • Steak Savor prime cuts of juicy, tender steaks, expertly grilled to perfection. Each bite offers a burst of flavor, served with classic sides and delectable sauces to enhance your dining experience.
  • Coffee Savor our selection of expertly crafted coffees, from rich espressos to creamy cappuccinos. Whether you need a morning boost or a leisurely sip, our coffee options promise warmth and comfort in every cup. View menu
  • Cheese A curated selection of artisanal cheeses from around the world, featuring diverse flavors and textures that delight the palate. Perfect for sharing or savored individually with the ideal accompaniments.
  • Sandwiches A delightful assortment of freshly made sandwiches, crafted with premium ingredients and served on artisan bread. Perfect for a quick lunch or a satisfying meal, each bite is packed with flavor and goodness.

Amenities

  • Visa Card
  • Mastercard
  • menu

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"Started off really well and went over to the counter and ordered a crepe with banana and Nutella and specifically stated no strawberries I also asked for a San Pelegríno still water as this was on the menu also. I was the first person to order and the last to eat in the end. I got brought my water over which was a cheaper brand water that I just paid £2 for what would I have liked to have seen ? We’ll when I asked for san pelligrino still water to be told that they don’t have that in. Finally my crepe comes and I take a bite and realise that it’s got strawberries in all the way through which I’m allergic too. One of my family members takes it back and says that I asked for banana not strawberry there’s a reason why I can’t eat it and didn’t want it on my crepe. Then 5 minutes later another crepe comes out that was my bitten crepe that someone had opened up and picked the strawberries out and put banana in. Disgusting absolutely … not sure if this was a mistake or just being stingy either way it’s not on. It then again gets returned because there is no way I am eating that and it gets explained once again there is a reason I can’t eat strawberries to which then one of the owners comes over to serve the correct crepe and apologise . I really hope a lesson was learnt today because cross contamination is not a joke. Please be careful when eating there. I didn’t get offered a refund but then again they were willing to serve me a bitten crepe again so it didn’t surprise me that much."