Phone: (+44)1782302378
Address: 216 Ashbank Road, ST2 9EB, Staffordshire Moorlands, United Kingdom
City: Staffordshire Moorlands
Dishes: 5
Reviews: 3647
Website: http://www.stonehouserestaurants.co.uk/nationalsearch/eastandwestmidlands/theashbankwerrington
"Visited yesterday for a carvery. Paid for a vegetarian option of plant based chicken breast and a large carvery with pigs in blankets. We paid extra for both the vegetarian option and the pigs. We were told that there would be a 10 min delay as the vegetarian option has to be cooked and had no problem with this. The lad on the carvery went and placed the order for us and we hung around waiting for it to done. 20 mins later we got back in the queue, when we got to the front we were told that the veg chicken hadn’t been put in the oven and would be another 15 to 20 mins. At this point I opted to just have the vegetables. My partner’s pigs in blankets hadn’t been prepared and he was told if he wanted them he would have to wait another 15 mins. He decided to not wait or he wanted to eat with me. What should have been a quick visit took over an hour for a mediocre, at best, carvery that we ended up being overcharged for as a result of very poor communication between staff. I can’t understand why the woman who took our order at the till didn’t go into the kitchen, which is just behind her, or even pass the message onto the carvery staff, that there had been additions made to their “normal” menu. This would have been far more efficient and would have meant we would have got the vegetarian option and the pigs in blankets we had paid for. It’s a shame as could be a good place if run more efficiently. We won’t go back."
All prices are estimates.