Phone: +441330822326,+441330824592
Address: 14 Dee Street, AB31 5ST, Aberdeenshire, United Kingdom
City: Aberdeenshire
Dishes: 10
Reviews: 1555
"Knowing this cafe well I am disappointed to be treated in the following manner after suggesting to one of my colleagues to meet here for a meeting and a coffee. My colleague 's understanding is limited and just needs a moment for explaination as they originate from a different country with English not as their first language. Imagine my surprise and which turned to disgust at the way we, as customers were treated when my colleague 's understanding was a little different and I was in the process of trying to explain. Due to my colleague having English as an additional language and for the purpose of the meeting they like to sit closer when I 'm explaining areas of the meeting to help their understanding. They moved a seat closer which unfortunately blocked a walk way and also where other chairs could not be used on a different table. (At this point this was not directly affected any other customer). I 'd like to state at this point I was aware and was in the process of encouraging an alternative and trying to help my colleague understand why we would have to rethink this. I also am very mindful that with English as an additional language this would take a little longer. Within minutes of my colleague sitting and before I could get a chance to rearrange or explain the difficulty of sitting where she needed too what I can only describe as an irate looking lady came storming out of the kitchen her words were not polite we were publically humiliated and told off with the following we can 't have the seat there and we 'd have to move it back as we were blocking the walkway . This lady 's mannerism 's were nothing but rude, passive agressive and quite frankly embarassing. This was in front of other customers. If you think that it 's clever to humiliate your customers in that manner when a mere quiet and polite request in a calm manner would have had the same result you are sadly mistaken. Your customers need to feel respected, warmly welcomed and accomodated. You made us feel unwelcome and unrespected. Your lovely waitress ensured we were able to be reseated. I 'd have a good look at how this was handled and regardless or whether this review is directed to the Owner or an Employee you need to ensure that this type of behaviour doesn 't happen to anyone else regardless of their background. Unlucky for you that I experienced this and lucky for you that my colleague doesn 't appear to have been phased by your clear disrespect. I am local. I will be sharing my experience with anyone who will listen. This is sad as I would like to praise the young lady who served us and accomodated us by assisting us to move to a larger table it was very apparent that our previous encounter had been noticed and this poor young lady was embarassed. This review is not directed at her whatsoever. I have always promoted what I thought was this lovely little cafe the food has always been lovely and I have never encoutered such rudeness. If you can 't work with people perhaps you shouldn 't work in hospitality. I will return again and do not expect to receive such an antiquated attitude and intolerance to other people and customers. Think before you act I 'd say read the situation and observe a little I appreciate that where the chair had been placed was not suitable I don 't appreciate being angrily spoken too and then publically humiliated unecessarily."
Menu - 10 options
All prices are estimates.
Egg Roll
A crispy roll filled with seasoned vegetables and meats, served with a side of tangy dipping sauce.
Mac Cheese
Creamy mac and cheese with a rich, cheesy sauce, baked to golden perfection, delivering comfort in every bite.
Soft Drinks
Refreshing chilled beverages, including sodas, sparkling water, and iced tea.
Cajun Chicken
Cajun-spiced grilled chicken breast, served juicy and flavorful, with a hint of heat from spices.
Soup Of The Day
A comforting bowl of homemade soup, featuring fresh seasonal ingredients and aromatic herbs; flavors change daily.
Ken
I had a great experience at this cafe. The coffee was excellent and they also had delicious cake. Plus, they are dog-friendly!
Address
Reviews
Eden
Takeaway coffee and hot chocolate with 2 lovely rock cakes. Efficient and friendly service and the cafe seemed to be well-patronised. Great little place.
User
My wife and I stopped by The Chatterbox for a quick lunch and were impressed by the fast and friendly service, as well as the delicious food. Highly recommended.
User
We visit this restaurant every year when we come to Banchory, and the food is always delicious. The soup is consistently excellent, and the toasted ciabatta is also a favorite.
Stuart
Excellent, tasty food, well priced and very friendly staff. Toilets were very clean which is an indication of how well they look after their premises. Don't miss out on this fantastic cafe.
joyce
Great food and lovely friendly staff. Also the wonderful thing about this cafe is it's very dog friendly, our dog was given a bowl of water and treats which was much appreciated and we'll certainly be back.
Alex
They are dog friendly and immediately after sitting down they gave us water and treats for our two dogs. We had ciabattas and soft drinks. Very good quality and good value. Staff were very friendly and attentive. We'd happily go there again.
User
went in just before bonfire night and ordered a hot chocolate and a brownie. Hot chocolate and brownie were super and tasted great, would recommend 100%. This paired with excellent service by the waitresses left me pleased. However we were asked to leave 30 minutes before the advertised closing time and in a rather rude way by the owner. Overall i recommend this cafe to anyone in the area.
Geoff
Traditional cafe is the claim. Traditional in the worst possible way in that their service to us is set in the 1950s when the customer was never right. A good maxim for a modern business is to give the customer what they want and when they want it. OK so we entered the cafe at 12.05 and the breakfast menu was no longer available. Surely though, asking for three rashers of fried bacon inserted into a breakfast roll was not asking too much. But… here it was! A bacon roll is on the breakfast menu and we were five minutes too late! I’m afraid we left never to return. It wasn’t a case of, “we don’t have any rolls left,” or “sorry our lunch chef can’t fry bacon” or any lame excuse. It was because...
Ann
Knowing this cafe well I am disappointed to be treated in the following manner after suggesting to one of my colleagues to meet here for a meeting and a coffee. My colleague 's understanding is limited and just needs a moment for explaination as they originate from a different country with English not as their first language. Imagine my surprise and which turned to disgust at the way we, as customers were treated when my colleague 's understanding was a little different and I was in the process of trying to explain. Due to my colleague having English as an additional language and for the purpose of the meeting they like to sit closer when I 'm explaining areas of the meeting to help their un...
Categories
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Cafe Indulge in our vibrant cafe selection, offering an array of freshly brewed coffees, artisanal teas, and delectable pastries, paired with cozy ambiance for a delightful dining experience.
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Soup Warm and comforting soups to nourish your soul. Choose from a variety of flavorful broths and hearty ingredients, perfect for a simple appetizer or a satisfying meal on a chilly day.
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British Traditional and hearty, the British menu offers comfort classics like fish and chips, succulent roasts, and savory pies. Rediscover familiar favorites, lovingly crafted with timeless recipes and fresh, local ingredients.
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Scottish Discover the rich and hearty flavors of Scotland with traditional dishes like haggis, neeps, and tatties, alongside savory pies and tender smoked salmon, offering an authentic taste of Scottish culinary heritage.
Amenities
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Cafe
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Takeout
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Seating
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Free Wifi
