The Orangery At St Elphin's Park

Audley St Elphin_s Park, Matlock I-DE4 2RH, United Kingdom

πŸ› Pizza, Mexican, European, Fast Food

β˜… 4.3 πŸ’¬ 705 Reviews

Phone: +441629736760,+441629258055

Address: Audley St Elphin_s Park, Matlock I-DE4 2RH, United Kingdom

City: Matlock

Menu Dishes: 5

Reviews: 705

Website: https://www.orangeryrestaurantstelphins.co.uk

"I visited the Orangery last week for an afternoon tea for my Grandma's birthday. When I booked, I specifically booked the Easter themed afternoon tea, but when it arrived it was nothing like the menu specified on the website. The online menu included 4 different sandwiches and 4 different cakes, however we were served only 3 of each. I was charged Β£43.90 for less than the usual afternoon tea menu. Furthermore, the member of staff who served us did not wait to explain what the sandwiches and cakes even were, nor did any member of staff ever return to check if we needed anything; I had to ask myself for extra milk. There were no teaspoons given with our tea so we had to retrieve one from another table. The website states that the menu is subject to change, however I think it is outrageous that I have been charged extra for a reduced menu, as I have paid more, and received less. I am extremely disappointed by this experience, which was meant to be a birthday gift and a very special occasion. Furthermore, I have been in contact with them twice about this, and have had no response from either email."

Full menu - 5 options

All prices are estimates on menu.

Rice

Dessert

Mexican-American Food

Al Forno*

Soups

Steve Steve
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Service: Dine in Meal type: Lunch Price per person: Β£30–40 Food: 5 Service: 5 Atmosphere: 5

Address

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Reviews

Paul
Paul
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Very nice meal but it really does close at 20:00 ! Service: Dine in Meal type: Dinner Price per person: Β£20–30


Emma
Emma
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We had Afternoon tea, the portions could have been a tad more generous given the price but the food was excellent beautifully presented in the most spectacular dining room with stunning gardens terrace. Service: Dine in Meal type: Other Price per person: Β£20–30 Food: 4 Service: 4 Atmosphere: 5


Lisa
Lisa
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Vegetarian options: The restaurant caters for v and gf. Parking: There is a small car park outside the restaurant. Wheelchair accessibility: The restaurant is situated in an retirement community so is accessible to the elderly and disabled visitor. Service: Dine in Meal type: Dinner Price per person: Β£40–50 View menu


Jennifer
Jennifer
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Went for afternoon tea and we were a little disappointed to be honest. Service not the best, no teaspoon to stir the tea, had to ask and had to ask for sugar too. Not enough sandwiches, equivalent to two slices of bread with crusts cut off. Tiny cakes. Not good value for money compared to other afternoon teas locally. No ambience in the room, felt rushed and was in and out in less than 50 minutes. Service: Dine in


Coral
Coral
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I enjoyed a delightful afternoon tea here for my birthday. The venue is stunning, and the staff were incredibly friendly. The afternoon tea itself was quite nice, especially the scones, which were served warm and came with plenty of cream and jam to spread on them. The only aspect I didn't care for was the sandwich fillings; I'm not sure if there are options to customize them, as I wasn't the one who made the reservation. It might be worth checking if you have specific preferences like I do. Overall, it was a lovely dining experience.


David
David
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The staff were welcoming and attentive, which was a positive aspect of the experience. However, as a vegetarian, I found the menu to be quite limited. The food was tasty and reasonably priced, which was a pleasant surprise. The atmosphere in the dining area is notably quiet, largely catering to the older residents of the nearby St Elphin Park complex. As a result, it feels more like a hotel lounge than a typical restaurant. Regarding vegetarian options, there were only two available. The dish I ordered wasn’t particularly impressive, although I understand that making risotto exciting can be quite challenging. View menu


Amy
Amy
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I have visited this restaurant twice, and it truly is a stunning place. My first experience was fantastic, with excellent staff and flawless service. However, my second visit was not as enjoyable. While the afternoon tea was amazing, the service was disappointing. There was a delay in receiving our tea, and I had to request a pot after waiting a while. Even after 40 minutes, our afternoon tea had not yet arrived, and a staff member explained that the kitchen had not been informed of our arrival. They did apologize, offering us a complimentary glass of prosecco, which was appreciated. Overall, it’s a beautiful venue with a lovely orangery, but unfortunately, the service needs improvement. As...


Nic
Nic
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Booked here for a meal for my mum's birthday. Due to having a quiz night on for the owners (residents) they put us in a small lounge rather than the main restaurant area which was lovely and allowed our two toddlers to explore without getting in anyone's way. I contacted the venue in advance to check the menu because of special dietary needs and they emailed through the menu for the day ahead of time so we could make sure it would be suitable. No kids menu but they are very accommodating, offering smaller versions of the main menu. We asked for one meal between the two kids and they served it as two little meals for us. Special mention to the waitress who served us, Becky I think. She was ve...


Liam
Liam
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I visited the Orangery last week for an afternoon tea for my Grandma's birthday. When I booked, I specifically booked the Easter themed afternoon tea, but when it arrived it was nothing like the menu specified on the website. The online menu included 4 different sandwiches and 4 different cakes, however we were served only 3 of each. I was charged Β£43.90 for less than the usual afternoon tea menu. Furthermore, the member of staff who served us did not wait to explain what the sandwiches and cakes even were, nor did any member of staff ever return to check if we needed anything; I had to ask myself for extra milk. There were no teaspoons given with our tea so we had to retrieve one from anoth... View menu

Categories

  • Pizza Delve into our perfectly baked pizzas, crafted with hand-tossed dough, rich tomato sauce, and a blend of gourmet cheeses. Each slice bursts with fresh toppings, ensuring a delightful bite every time.
  • Mexican Authentic Mexican flavors await you with sizzling fajitas, savory tacos, zesty enchiladas, and fresh guacamole, all crafted with rich, traditional spices and served with vibrant sides. Enjoy a fiesta on your plate! View menu
  • European Delight in a culinary journey across Europe with our exquisitely crafted menu, featuring authentic dishes from France, Italy, Spain, and beyond, using the freshest ingredients to bring traditional flavors to life.
  • Fast Food Enjoy a variety of quick and delicious meals perfect for on-the-go dining. From juicy burgers and crispy fries to refreshing drinks, our fast food menu satisfies your cravings with speedy service and irresistible flavors.

Amenities

  • Wifi
  • Takeout
  • menu
  • Delivery
  • menu
  • Outdoor Seating

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"The staff as normal were fabulous, however our main courses were very disappointing, I had the grouse and it was severely undercooked, the waitress had said that it comes pink which I have no problem with, in fact I don’t mind my meat pink, however the breast was seared on one side then from there all the way through it was just raw, they hadn’t even seared both sides, it looked like a piece of raw liver is the only way to describe it. My hubby gave me a piece of his lamb and I gave him my grouse breast, but it was even too raw for him and he wouldn’t eat it. His lamb was no better again the waitress informed us that it comes pink, again no problem but again it was undercooked, the steak knife struggled to cut it and it was a poor cut of meat. The waitress offered to have it recooked but by that time I’d eaten most of the meal (except the meat) and I wasn’t prepared to wait for 3 small pieces of meat to be brought back to us. The mushroom part was also awful, there were no mushroom caps, just the woody underneath of it and it tasted nasty is I also left that so all I had was the potatoes and broccoli. We had been only visited weeks before and I’d had the grouse and it was amazing, I honestly can’t think what went wrong. We also had to wait over 20 minutes for our desserts (both of which were cold) for saying it was 3 courses we were there over 2 hours. I know we won’t be visiting again for a while."