Phone: +441224379940,+441224583357
Address: Beach Esplanade, Aberdeen City, United Kingdom
City: Aberdeen City
Dishes: 6
Reviews: 1795
Website: http://www.pieraberdeen.co.uk/
"I’ve been here a few times and the service is dropping each time. The front of staff are really letting this place down as the food is always perfect and the coffee is great, however waiting staff are abrupt and to the point they make...you feel you’re not wanted or it’s a hassle to ask them for a napkin. We had to ask several times for basic things like cutlery, napkins, salt and each time met with abrupt yes or nod as they walked right past or we were met with “in a minute”. I asked if I could have 1 cappuccino from one lady as she was passing and was advised someone else will take my order. I then had to wait 20mins for someone else to come up with an iPad and to tell them it’s just 1 cappuccino please, to the point the man went oh… ok. It was actually embarrassing the way they spoke to not just ourselves but every customer in the Pier, really poor and everyone seemed to be spoken to with the same abruptness or experience lack of service. 3 front of staff for the amount of covers is more than enough to provide great and friendly service. It’s the lack of service skills, communication and coordination between the waiting staff and some general politeness to be honest."
All prices are estimates.