Phone: +49698740795817
Address: Bessie-Coleman-Str. 16 60549 Frankfurt am Main, Germany
City: Frankfurt am Main
Menu Dishes: 35
Reviews: 77
Website: http://www.theramp.de/
"It was the day of the World Cup final and who could have guessed that people would want to eat something on that day? The Ramp is a restaurant located in the Holiday Inn in the former US military part of Rhein-Main-airbase. Waiters in green...and waiters in black and white worked there. The ones in green basically ignored us, the ones in white where friendly, but incompetent, bad mixture. They either offer à la carte or buffet, but there was nobody available to greet and seat us, that spot was empty, so we asked at the bar, where they told us to just take a seat in the sports bar part, not in the restaurant part, because that was reserved for a larger group. Most seats were taken, so we opted for a table which was not cleared yet. At some point, a black white waiter wanted to serve a desert at our table, so we told him that he was at the wrong table. We pointed out a table which asked about the fate of their apple cake and asked the waiter for a menu which he promised to bring us. After 5 minutes I stood up and picked up a drinks menu from another table and later on, I went behind the bar to get a food menu as well. After we decided on food and drink, I went up to a waiter, asking to be served and he promised to send a colleague. 10 minutes later, he appeared, because his colleague was busy. We ordered 2 weizen, one crystal, one without alcohol, a chicken burger and a bacon burger. A few minutes later, he told me that crystal was out, so I ordered a normal weizen beer. It took more than 25 minutes from taking a seat to getting a drink. I went to the toilet and when I returned, my wife had her chicken burger and happily began to eat. If she had waited for my food to appear, her food would have gone cold, because they forgot to process the order!! I went to the bar, to tell them to forget about my burger and the barkeeper/waiter told me, he forgot to send my order to the kitchen and that the beer took 20 minutes because the casket was new and very foamy. He did not charge us for my beer and apologized a lot, claiming lack of staff as the reason for the poor service. Yes, it was full, but despite ignoring customers or being annoyed and borderline unfriendly, most waiters failed to clear the tables or serve customers. Meanwhile, a waiter and a waitress had fun at one of the computers in the sports bar (but I guess this was after their shift or job-related). Good thing that my wife got her food, because she was really hangry . First time ever for my wife not to leave a tip."
All prices are estimates on menu.