Phone: +441349852335
Address: 11 Saltburn Road, Highland, United Kingdom, IV18 0HH
City: Highland
Dishes: 7
Reviews: 1641
Website: http://www.tuckersinn.co.uk
"The hotel itself was fine, but we were disappointed with the service provided by the two staff members working during our stay. We did not receive a friendly welcome at check-in, and when we indicated that we wanted to have dinner at the hotel, we were told to come back at 7:30pm without a reservation. When we returned at the specified time, we felt like we were bothering the staff by asking for our table, which was not reserved for us. The staff seemed irritated when we mentioned that we were instructed to come at that time. Despite the busy night with a large party in the dining room, the staff made negative comments about the hotel and their jobs in front of guests while clearing plates. Additionally, we were not asked if our meal was satisfactory or if we wanted dessert or more drinks. After waiting 20 minutes post-meal, we decided to settle the bill and return to our room. Other guests at breakfast the next morning also expressed dissatisfaction with the previous night's service. They were served their main course and one drink, then told to leave when the lights were turned off at the bar at 9pm. When they requested another drink, they were denied as the staff were about to finish for the night, and they were not even given the opportunity to pay for their food. Overall, the hotel is ok, but the service leaves much to be desired. Cannot recommend."
All prices are estimates.