Phone: +441291624666
Address: 14 Nelson Street, Chepstow I-NP16 5HT, United Kingdom
City: Chepstow
Dishes: 9
Reviews: 2761
Website: http://www.unavitavenue.co.uk/
"We waited about 10 minutes after being seated before anyone asked if we wanted drinks, and then another 10 minutes to take our food order. Following this, loud music was played to celebrate someone’s birthday – it was so loud that it made conversation difficult, and I even saw an elderly woman plug her ears. I lost track of how long we waited for our starters to arrive, but once they were cleared, we must have waited almost an hour for our main courses. During this time, we weren’t approached for more drinks, so we had to find a waiter ourselves, which ended up being the last time we were offered anything to drink. After an extensive wait, we inquired with a waiter about our food, and miraculously, he returned with our order just moments later. The two pizzas we had ordered weren’t freshly cooked; they were warm, as if they had been sitting under a heat lamp. The risotto seemed to be reheated, steaming hot on the bottom but overly saucy, resembling rice pudding. The pasta dish looked like it had been microwaved; the sauce was piled on one side while the pasta sat separately, not ideal presentation for a supposedly fresh dish. While hot food is fine, the extensive wait made it feel suspicious when our meals finally arrived steaming. When our mains were cleared, we raised these concerns with a different waiter, who apologized and said he would speak to his colleague since both the owner and manager had already left. When the colleague came over, he immediately asked if we wanted coffee or desserts, entirely ignoring our previous comments. We shared our experience with him, and while he apologized, he still didn’t offer to take a drink order or get our bill; we were left waiting until we requested it. At some point during our wait, the manager returned, and when we paid, my friend asked to speak with him. The manager was cleaning the bar and seemed disinterested in what my friend had to say. Afterward, my friend told me that the manager claimed we were simply looking for a free meal. At no point did we ask for a discount or anything complimentary; in fact, we hadn’t even considered it before that evening. He also went on to say that our wait time was acceptable because we had only spent £80, almost as if we were expected to justify our experience based on the price. This isn’t some Michelin-star restaurant; it's supposed to be one of the best Italian places in Chepstow. Based on this experience, I will be choosing Panevino Italian in the future, and I recommend you consider doing the same if you're reading this review."
Menu - 9 options
All prices are estimates.
Ravioli
Pasta pockets filled with ricotta and spinach, served in a rich tomato sauce.
Risotto
Creamy Arborio rice cooked to perfection, with a rich blend of Parmesan and fresh seasonal vegetables.
Tiramisu
A classic Italian dessert featuring layers of coffee-soaked ladyfingers, rich mascarpone cream, and a dusting of cocoa powder.
Calamari
Tender calamari rings lightly breaded and fried to golden perfection, served with tangy marinara sauce for a delightful appetizer.
Meatballs
Juicy meatballs simmered in rich tomato sauce with herbs, served with crusty bread for a hearty meal.
Lobster Ravioli
Delicate pasta filled with rich lobster meat, served in a creamy sauce with hints of garlic and herbs.
User
Very welcoming and friendly staff. An enjoyable and tasty lunch. The decor superb.
Address
Reviews
Abbie
Service: Dine in Meal type: Dinner Price per person: £10–20 Food: 5 Service: 5 Atmosphere: 5
Marco
Good Italian restaurant. Clean and with friendly and welcoming staff, the pasta was good and plentiful. Food: 4 Service: 4 Atmosphere: 4
User
came here in a group on a busy Saturday night. service was ok and we all have what we ordered at a reasonable time. I ordered tagliatelle pescatore £15.95) and it was good.
User
First visit to this lovely restaurant. Very varied menu choices, so hard to choose (clever as will have to return on another occasion to try one of the other things I fancied! Delicious food a classy setting.
Ian
Great food but so slow. 30 minutes to take a drinks order, 2 hours before main course came. Place was almost empty and we had booked. Service: Dine in Meal type: Lunch Price per person: £20–30 Food: 5 Service: 1 Atmosphere: 2
User
The restaurant has a spacious dining area, but I had to wait half an hour for our table, and even though I had ordered a drink in advance, it didn't arrive until two hours after we were seated. I will definitely give them another chance because the food was really good! I returned for a second visit and it was amazing! The food was excellent, and the service was absolutely incredible.
Iulia
I will say, amazing authentic italian restaurant wich we have in our location. We have had an amazing evening with my family and we been very impressed for the dishes...we were feeling the proper taste of Italian food wich we have tasted just in Italy and the atmosphere...lovely atmosphere...Being for the first time we been guided by the staff attender Dan...Very thankful..amazing job and amazing evening...thank you for the Chefs and for the staff
Ellie
Really disappointed with this restaurant, we waited nearly a hour and a half for our food there was only 4 of us. The waiters paid no attention to us only asked us once in the 2 hours we were there if we wanted drinks and that was on our arrival. We asked where our food is after waiting patiently a hour and a half and then it came out straight away but weirdly our food came out partly cold and partly boiling hot as if it had been microwaved and drowned in sauce. We called the waiter over and explained we weren’t happy with our experience so he said he would get someone then another waiter came over and just asked if we wanted desert and didn’t acknowledge our complaint then we bought it up a...
Mark
We waited about 10 minutes after being seated before anyone asked if we wanted drinks, and then another 10 minutes to take our food order. Following this, loud music was played to celebrate someone’s birthday – it was so loud that it made conversation difficult, and I even saw an elderly woman plug her ears. I lost track of how long we waited for our starters to arrive, but once they were cleared, we must have waited almost an hour for our main courses. During this time, we weren’t approached for more drinks, so we had to find a waiter ourselves, which ended up being the last time we were offered anything to drink. After an extensive wait, we inquired with a waiter about our food, and mir...
Categories
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Pizza Delve into our perfectly baked pizzas, crafted with hand-tossed dough, rich tomato sauce, and a blend of gourmet cheeses. Each slice bursts with fresh toppings, ensuring a delightful bite every time.
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Sushi Delight in our exquisite sushi selection, featuring fresh ingredients, expertly crafted rolls, and traditional nigiri. Each bite offers a harmonious blend of flavors, promising a true taste of Japan.
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Asiatic
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Seafood Dive into the freshest catches of the sea with our seafood selection, featuring exquisite dishes prepared with high-quality fish and shellfish. Savor the flavors of the ocean in every bite!
Amenities
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Wifi
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Takeout
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Parking Area
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Outdoor Seating
