Phone: +447879860108
Address: 139 Brick Ln, East London, England, E1 6SB, United Kingdom
City: East London
Dishes: 6
Reviews: 1769
Website: https://vidabakery.co.uk/
"Bought some cookie dough and a cake tub off their website on a Thursday morning during Lockdown 3.0. The website stated: We bake all orders fresh, so placing an order doesn’t mean it will be processed and baked on the same day. Place your orders no later than Mondays 4PM for guaranteed shipping on Tuesday/Wednesday. Shipping days are as follows: Brownies, cookies, tray bakes: Tuesday and Wednesday ONLY Cookie THO: Tuesday to Friday Delivery time: 1-3 business days after shipping As I was placing the order on a Thursday morning, I was expecting my order to be shipped the following Tuesday or Wednesday, and hopefully arrive in time for my birthday which was the following Thursday. But no, it arrived within 24 hours on Friday. Normally one might think this is excellent service, but when we're talking about baked goods and a special occasion that you have tried to plan for exceptionally, this was rather frustrating. I was left to eat my birthday cake a week in advance and now have no cake on my actual birthday unless I buy more. The cake itself was okay, pretty tasteless and awfully sweet. It just tasted like sugar and made me think I hadn't been missing much these past 14 months since being diagnosed as coeliac. Then there's the cookie dough. I wrote to them along with my complaint about the shipping to say I also don’t really get the cookie dough and think you should include some more messaging around this as to why it needs to be refrigerated when it arrived without any packaging to keep it fresh (e.g. ice packs) and asked whether the the refrigeration thing just to do with the quality of baking rather a perishable reason? The explanation I got back was The cookie dough is safe to be out of the fridge for a certain amount of time (in this case less than or just 24 hours), and it has to be refrigerated once you get it. Then it lasts for at least 6 months. This has been microbiologically tested Great info, so please include this on your website as I suggested or at least say thank you for that suggestion, we will add it to our website Overall, the response I got to my complaint was poor. It blamed me for not writing a note on my order to say I didn't want the order until the following Thursday instead of acknowledging that their website said they would only ship baked goods on Tuesday and Wednesday but in this case did so on a Thursday which led to the arrival of my order at the wrong time."
All prices are estimates.