Newham
Wagamama Westfield Stratford City

Wagamama Westfield Stratford City

The Loft, Mezzanine Level The Gallery, E20 1ES, Newham, United Kingdom

Cafés • Seafood • Asiatic • Fast Food


"I have really enjoyed visits to Wagamama over the years because of their friendly staff, quick service and decent food, but this experience at the Stratford branch has completely put me off ever returning. It was the most disappointing and frustrating experience I have had by far. No one came to take our order we had to get the attention of one of the waiters to do so, which proved difficult despite the Stratford branch having a very large number of staff (none of whom seem to want to do their job). It was another long wait before 1 dish arrived (almost half an hour). Then, it was another long wait with no drink or food coming out. We had to flag down one of the waiters to ask what was going on and if they could check on our order. Eventually, the drinks came and the remainder of the dishes, but when they arrived, they had got the order wrong and given us an extra starter. When we told them the order was wrong, the waitress said we could have it on the house. The food arrived lukewarm. Wagamama staff always talk about how all food is cooked fresh to order and each dish is brought out as soon as it’s ready, but it seemed like these dishes had been sitting on the side for a while. The standard of food at this Wagamama is worse than a lot of other branches I’ve been to, so I would avoid this one at all costs. When it came to paying the bill, we tried doing it using the QR code system, but the bill was wrong as they had charged us for the extra starter (which was supposed to be on the house). We had to ask a waiter to amend the bill. He went to the computer to make the change and said it had been amended. However when we checked again, there was no change. As we could not get the attention of another waiter, we had to go up to them at the till point to explain the situation again. The staff didn’t seem to be interested in serving their customers it was almost as if customers were a nuisance to them. There was also only 1 girl at the bar making up the drinks orders and doing so very slowly. On top of all of this, this branch seems to do a lot of business through online food delivery apps there was a constant stream of delivery drivers walking through the restaurant and standing around and hanging out next to the kitchen, scrolling on their phones which really spoils the ambience. The size of the kitchen and the number of chefs is too small to have all these takeaway orders being made as well as serving a full restaurant. The quality of the food and the service suffers terribly. I hope Wagamama management take note of this and work on a solution."

Pasta Remoli

Pasta Remoli

14 Fresh Food, Newham, United Kingdom

Pizza • Sushi • Pasta • European


"I discovered this venue quite by chance, more because it was in a quieter part of Westfield, away from the crazy fast-food frenzy of the food court which is menacingly dominated by now ubiquitous giants of McDonalds, KFC and Burger King. For my part I have never even heard of Simone Remoli, although I am reliably informed, according to this restaurant 's signage, that he trained in the kitchens of the finest restaurants in Rome, then decided to travel to London to 'extend his knowledge '. That strikes me as a somewhat random choice, given that he was disappointed by what he found. Apparently, that was what prompted him to open his own restaurant, which is how the company came to be. A commendable, if very unoriginal aspiration, I 'm sure. Intrigued by the 'mix match ' concept of the place, I decided to give it a try. I liked that you are able to choose your pasta and your sauce separately, and everything is neatly categorized on a set of menu boards (see pictures). In the event, to save having to make a series of choices, it was easier to order one of the special 'signature dishes ', in this case the spaghetti aglio, olio e pepperoncino (spaghetti in garlic with olive oil and chilli). I also ordered some olives and bread on the side. The bread was a selection of focaccia with an olive oil and balsamic vinegar dip (see picture), coming in at an extra £3.90. The olives were all very firm and green (see picture). also at £3.90. They were nice, but not worth the price tag. The spaghetti came with optional clams, adding another £4.90 to the £11.60 for the main dish, meaning the spaghetti alone cost £16.50! I was surprised at how quickly the pasta arrived, not having considered pasta as fast food before, but I guess it could be. To be fair the pasta was perfectly cooked (no less than I would expect) although it was only lukewarm. But it was good (see picture). The venue itself is actually quite an awkward shape, shoehorned as it is into the side of the thoroughfare, and on a kind of corner, and because of its position by the entrance it is a little drafty. Theoretically, it should be a pleasant vantage point from which to watch the passers-by, but in reality you are simply disturbed throughout your meal by an endless succession of groups of lairy and excitable youths. The chairs are all metal as well, so it isn 't an ideal venue to spend a lot of time in. With drinks, the entire bill came to £30.40 in the end. That is a lot for lunch. It is overpriced, and the portions are not overly generous, but I like the concept, so probably would return. Pass on the side dishes and extras and it would be far more palatable."

Ruskin Arms

Ruskin Arms

386 High Street North, Newham, United Kingdom

Pub • Arts • Coffee • British


"The food is great, with a decent variety of traditional English pub food as well as some Indian dishes. During our stay at the hotel we ate here twice for dinner. The first time we ordered the beef lasagne and steak pie. We ordered at...the bar and were given a number to take to our table, where our food was quickly brought out to us. Hot and tasty. We also took advantage of the deal where hotel guests receive a free drink with purchase of a main dish. An older gentleman took our order and the service was great. The second time however, was pretty awful to be honest. We went up to the bar and started to order fish chips, a beef burger, and two drinks from the younger man working. I don't know what his deal was. He interrupted us halfway through ordering, turned to the girl that was working with him, and started speaking fast and angrily in another language to her, completely ignoring us. We had to get his attention again as he showed no signs of stopping his rant to finish helping us. He entered our order into the till and tried to make us pay for the drinks too, even though we were hotel guests (even if we weren't, the deal was advertised on posters all over the pub to the public for Mon-Fri and it was a Monday anyway). He seemed pretty upset that we wanted the advertised discount. He started talking to the girl again, then stormed off without another word to us. The girl came over to continue our order, and she seemed angry as well, like we were being difficult. I felt like I was being very polite through the whole thing, and once she saw we actually had a simple order, she was much more pleasant. This time I was not given a number to take to the table, so I asked for one. They brought us the wrong food anyway and almost forgot the fish chips. The breakfast buffet was lovely. An awesome variety for the price I think, but free for hotel guests including tea, coffee, OJ, milk, cereals, toast, beans, hashbrowns (sometimes there were chicken nuggets instead, heck yeah), scrambled eggs, mystery meat sausage with the consistency of a blended gym mat, pancakes, crumpets, jams, meat and cheese, yogurt, fruit, berry scones, and even salad, cupcakes and cookies. So, good food. Good value. Good service from most of the staff. Not good service from the younger fellow working that night."

Jamie's Italian

Jamie's Italian

147 The Street Westfield, Newham, United Kingdom

Pizza • Sushi • Asiatic • European


"I took my wife, son and daughter-in-law for lunch today to celebrate their moving in to a new apartment in Stratford. We were attracted by the sign outside offering a Sunday Roast at £14.95. Two stars were awarded because the service was good, the Peroni beers were chilled and my Diet Coke arrived without ice as requested, plus my son 's lasagne met expectations and was hot and tasty. However, as I put in the title, the roast was the worst we had ever eaten. My son asked if it was nice and we ate it all as we were hungry and supposed to be celebrating, but I reluctantly admitted it was grim and my wife and daughter-in-law conceded it was the worst Sunday Roast they ever had, once I had said it. I had one slice of chicken with a tough skin on one side and fashionably charred until hard and difficult to cut on the other. Not an easy eat by any means. It had an odd grey (peppercorn? sauce drizzled on the plate underneath. The Yorkshire pudding was just a rustic style ball of air with little evidence of the 'pudding ' element and a hard rough unpleasant exterior that was hard to cut and harder to chew. We received a pleasing enough bowl of vegetables to share between three of us with tasty potatoes boiled in their skins. There was some charred asparagus, but no evidence of roast potatoes. I didn 't expect Jamie 's Italian to serve a standard Sunday Roast, but had it not been for the attempt at a Yorkshire pudding, I would not have recognised it by look or taste. I am not sure that anything was actually roasted at all, the Yorkie was more like an old tennis ball, no gravy, nothing I identified as a roast potato. On the one hand there is nouvelle cuisine and on the other, a breach of trade description. Unsurprisingly, we declined the dessert menu. I quietly left the table to air my complaints away from my family and the waitress introduced me to a manager, who asked if I had paid already, which I had, then left it that he would order it himself to try it. I told him I wasn 't complaining just to get money back because I really wanted to hammer home the message, but £45 for the three plates of poor food is really taking the mickey. Having returned home to Brighton and reflected upon our experience, I do actually think a gesture of goodwill was appropriate.The only thing they got right about Sunday Roast is that it was Sunday!"