"We recently attended a family 21st birthday in the back room at Millfields Hotel. This location had been chosen after we held a 50th birthday there earlier in the year in the Restaurant. I must start by saying that Sommer, one of the bar/restaurant staff, could not have been more helpful even considering the situation of the evening. A buffet had been ordered, like the previous time, to come out at 8pm and it had been requested that we have all savory food, including some hot food and sandwiches, and no cakes. When the buffet was served the majority was plates of cakes, with a couple of bowls of hot food. The quality of the food that was served was poor and when we asked to speak to the manager we were greeted by the Assistant Food and Beverage Manager who said there must have been some kind of miscommunication with the kitchen and she apologised profusely. We were informed that there was a table of 20 that they must serve first and then they would bring out more hot food and some sandwiches to correct the mistake, and would be no longer than 15 minutes. After half an hour of waiting and another family member having to ask for the pots of sauce that also hadn 't been brought out with the hot food, we again asked on the progress of the sandwiches as people had already eaten some of the hot food and what was left was now cold. We were greeted with more apologies and were told the food for the table of 20 had been delayed and therefore we would have to wait longer for the sandwiches. We asked to speak to a higher level of management and were told no one would be in until Monday but we were welcome to wait and speak to someone then, and to 'keep the plates of cakes anyway ' even though we had made it clear we didn 't want them as we had a two tier birthday cake. After nearly an hour and a quarter the sandwiches were finally served 3 plates of. (Ham, Cheese and Egg) Not the fillings, nor quantity or quality, we would have necessarily received should the right buffet selection been given to the kitchen to begin with. We felt very fobbed off and lied to at this point and found the evening poorly organised on the hotels behalf. The lady whom booked this event on behalf of her son, was totally embarrassed and mortified at the hole situation and spent the evening apologising to guests for the delays and poor quality of food. To top it off, and more reason for our review, on Sunday morning multiple guests from different households woke with upset stomachs after all eating at Millfields on the Saturday evening. We were totally disappointed in the evening from start to finish, especially after previous successful family functions held here."
