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Pizza • Steak • Pasta • Chicken
"This restaurant review starts off on a negative note, describing a disappointing experience that didn't set the holiday off on the right foot. The reviewer was greeted by a lady to book a table, only to be told that they had no fried eggs or poached eggs, offering only scrambled eggs instead. Despite a pitch about full English breakfasts, the lady seemed more upset than the diners. After waiting what felt like ages for two teas and two bacon rolls, they witnessed another customer sending back their full English breakfast because it was cold. When their own bacon cobs arrived, the bacon appeared undercooked. In the end, the diners walked out without paying and called for the establishment to improve their performance."
Pizza • Pasta • Steak • Italian
"This restaurant is the perfect spot for the entire family to enjoy a meal together, whether it's just a casual dinner or a special celebration. They cater to all age groups and dietary preferences, allowing guests to customize their meals by adding or removing items. The staff ensure that everyone is well taken care of, promptly serving dishes and checking in on diners throughout their meal. For those celebrating a birthday, they offer the option to bring out a cake and lead a rendition of "Happy Birthday" by Stevie Wonder. Overall, it's a fantastic dining destination with nothing negative to say."
Meat • Pasta • Pizza • Chicken
"I have booked my table and asked for a nice table because it was my son and he had requested this restaurant. when I arrived, we were shown on a ground (instead of the beautiful round stands available) and without mention was made the birthday of my sohnes. actually, when we mentioned it at the end (if the waitress asked if we do something nice later) she did not even know. the burgers we had were average and I fought to find something I liked on the menu. I chose the festive menu with south-facing chicken for starter. they were hard and overcooked to damage the upper inner of my mouth, and the meatball pasta was so disgusting that I sent it back. I didn't eat anything else because I was so impressing with one of my foods. the meatballs were solid, terrible pre-formed dinges, which were shaped into elongated balls, and were hard to bite meatballs instead of the soft mint style I had eaten in others. there was a lot of penne pasta and very little sauce also the restaurant was dark and appeared a little tired, not Indian for the experience I had previously had (fastly a while ago I confess) when I went to the near of the show nr batley, which was expensive, but inviting my sohn will be only once, and although he was glad that he had not disappointed the happy birthday. we have paid the full tip for the waitress because they gave a good service. Perhaps this is only this special restaurant, but because of our experience this time we would not eat here again."
Vegan • Italian • American • Vegetarian
"We booked a table of 10 via the App it was easy and the email confirmation came straight away we arrived at the restaurant to be told they had no knowledge of our booking!!! They found places for us all split up on separate tables.... what a joke to top it off the food and service was really poor they gave us a discount due to Open Tables poor operations and it ruining our night out. I am. It sure we should use the app again"
Pizza • Kebab • Mexican • Italian
"I made a reservation for a birthday dinner at this restaurant through the app. I received a confirmation email that the reservation had been made. However, when my party of ten arrived at the restaurant, which was only half full, we were told that there was no table available for us because their booking system had not been updated. The staff refused to accommodate us. This was a terrible customer experience and I will not be returning to this restaurant."
Pizza • Pasta • Drinks • Burgers
"I visited Frankie Benny's on Friday with my partner, almost hours before our booked viewing to see IT. Hindsight being the beautiful thing it is, I would've reserved a table for to ensure we made it in time for the film. Sadly, I don't have a crystal ball! We waited over minutes to be seated; that was okay, it was a Friday night and whilst there were plenty of tables available, we'd expected a little wait to begin with. As we were being seated, the waitress asked if we'd like some garlic bread whilst we waited and having waited long enough for food, we welcomed the offer. Fastforward an hour and a half later. Our mains finally arrived! My partner's food was badly burned and had I not read the menu beforehand, I'd have been sure my pasta had come from a children's menu the portion was honestly that measley. There was no point in complaining since the staff on that night had the same amount of urgency to help as we had to leave. Truly appalling experience"
"We arrived early for our booking and were seated within 2 minutes. Excellent service from Ashley our waiter for the evening. The food was good quality and not too long to wait for it to arrive. We had vouchers to use for discount and Ashley explained it all in great detail to us. He was friendly and helpful and kept us informed of how long the food would be etc"
Italian • American • Breakfast • Vegetarian
"The restaurant has a great atmosphere and pleasant music. It's a nice feature to watch the chefs prepare your meal while you wait. The waiting staff are friendly as well!"
Kebab • Cafés • Sushi • Pizza
"The restaurant has a nice ambiance and everything is satisfactory. The only drawback is the slow elevators, which seem to be slower compared to other shopping centers. The parking lot is a good size and well-maintained. It would be beneficial to have more parent and baby rooms available. I had to ask for assistance on how to fully open the door to accommodate the baby carrier in and out of the car."
"Had the BEST experience at this restaurant, went with my sister, ordered one of the hot dogs, my sister ordered the ribs. We were sat down by a young girl who asked for our drink order, we ordered and waiting a little for them, then our server came over, his name was kieran, we told him we were still waiting on our drinks he came over straight away. Had a lovely chat with him, he asked for our order, the food came quick, he asked if we needed a tip up on our drinks, checked our meal was okay and it was lovely. He was SO attentive, smiley and couldn’t be more helpful and friendly. Could not recommend this service more due to this young man. He had us laughing the whole time, couldn’t of done more, he was like this with every table he served :"
Pizza • Pasta • Steak • American
"Frankie and Benny's is a well-known chain restaurant. Unfortunately, my experiences at various locations have been consistently poor, including the one in Romford. The restaurant is located conveniently near the cinema in the brewery, but in my opinion, that is its only positive aspect. The salads are wilted, the meats and fries are greasy and soggy. The restaurant itself is cramped, making it difficult to navigate, and the atmosphere is dark and dingy. I'm not sure who continues to dine here, as it seems taste is not a priority for them. Personally, I would recommend avoiding this restaurant. For more content, follow me on Facebook and Twitter @beyondphys1cal @eatliveforlife."
Pasta • Pizza • Steak • Burgers
"this was our first time back to the restaurant for over a year because of the pandemic. in the did it was our first family meal, since lockdown leasing, so we were a little nervous. we arrived and were of a beautiful lady who showed us on our table. we felt safe at the arrival with the restaurant according to the government guidelines that was great. our waitress ellie was faultless. happy and cheerful and laughed at the terrible sweat of my dad and sarcastic wise, although food really arrived fast and also hot was what was great. the food team can't blame. I can't blame ellie that she was as nice and as everyone should be server. I can't wait to come back. thanks for making our experience a great one."
Cafés • Pizza • Steak • European
"The food at this restaurant is incredibly tasty and has shown definite improvement. It seems to get better each time we visit. The vegan menu offers a wide variety of options, with the "not dogs" being particularly delicious. The staff were all very friendly and efficient. I would like to give special recognition to the male manager who handled some challenging situations with great customer service skills. We may consider returning at a less busy time, as there were too many children during our visit."
"This restaurant is a beautiful spot to enjoy burgers and pasta. We sampled the vegetarian and vegan options and loved everything we tried. The manager was very helpful in recommending dishes. The atmosphere is lovely and guests are sure to enjoy their experience. The staff is friendly and welcoming. The dining area and restrooms are tidy and clean."
Pasta • Coffee • American • Breakfast
"This was my first visit to the restaurant and I made an online reservation, which was quick and easy. We were seated at a beautiful round table and our server was outstanding. They were very attentive and accommodating, making sure everything was perfect. We ordered a starter and a main course, both of which were excellent. My young nephews also enjoyed their meal, as there were plenty of options for them to choose from. I definitely plan on trying their breakfast menu in the future. This restaurant is also a great place to bring children. I particularly enjoyed their cocktail bar."
Steak • Italian • American • Fast Food
"We booked a table of via the App it was easy and the email confirmation came straight away we arrived at the restaurant to be told they had no knowledge of our booking!!! They found places for us all split up on separate tables.... what a joke to top it off the food and service was really poor they gave us a discount due to Open Tables poor operations and it ruining our night out. I am. It sure we should use the app again"
Pizza • Kebab • Cafés • Mexican
"We had some negative experiences at different restaurants in the past, including this one. However, we had a great evening tonight and were pleasantly surprised. The restaurant was empty, so we were seated immediately. The staff was incredibly attentive, and our food arrived quickly. While it wasn't piping hot, it was very delicious. As a family, we managed to enjoy our meal for £25, including drinks. Our little ones were a bit messy and noisy, but the staff remained very friendly and accommodating. Based on the excellent service we received, we would definitely return. Thank you so much to the wonderful staff!"
Steak • Pizza • Pasta • Chicken
"This is not even worth a star review. We ordered food, got somebody else’s order which had my name on it. Phoned Frankie and Bennys, first time they shifted the blame onto the delivery company, saying the driver had given us the wrong bag, yet the bag had my name on. Phoned again and they refused to take the blame or send the correct order. The food was also stone cold and badly presented (even for a takeaway), even though we live 5 minutes away and even when sat in we’ve found the food is bland. Frankie and Bennys is obviously staffed by incompetent idiots who do not care about customer satisfaction. They’ve also forgotten stuff before which is normally inexpensive such as chips but this time it’s too much. Wouldn’t recommend."
Pasta • Pizza • Steak • Italian
"The food in this Frankie and Benny's is probably the best I've had. Even better than the London restaurants. The BUT is that the service lets it down.. it's very slow. I totally understand that it gets busy and we unfortunately went at a very...busy time, it just seems like the place is very under staffed and Its not fair on the staff that are working their butts off trying to serve and keep everyone happy in a huge packed out restaurant. Our waitress was lovely, although very clearly stressed and running around like a headless chicken all evening she still had a smile on her face and still kept a sense of humour. She was very welcoming and friendly sadly we didn't get her name so I can't give a shout out. Back on to the food it was incredible. SO nice! We shared a started of Mozzarella sticks and meat balls Al Forno, the sauce was really well made, full of flavour, definitely would recommend. (pork meatballs not beef though, just a heads up). The main course came, piping hot and again, full of flavour. Probably the best burger i've had in a while. I hate when you get served a beef burger and its dry. This was defintely not dry it was lovely. Can't comment on dessert because we didn't have time as we were heading over to watch a movie at cineworld and we were just too full from the starter and main courses. The portion sizes were just right. The cocktails were really good too. We also had a shot of Limoncello, which was suggested by our waitress. I enjoyed, sadly my boyfriend found it a bit hard to swallow lol. Will 100% be returning. We had a great evening. Thank you."
Pizza • Italian • American • Vegetarian
"I have booked 3 tables for 15 people to celebrate my son 10th birthday. at the arrival we were greeted by a beautiful man, I think he said his name was fabio? he showed us to our places and really looked around us! in the did the whole frankie and bennys team were absolutely amazing, but especially they were firm at the government socially distance guidelines and created a happy and safe environment for all of us.. that eating came very fast, hot and tasty not one of our 15 people complained at all we were very impressed by our oriented it is sure to say that we will definitely choose here if we have another family event all was"