Bento Bento

A Japanese-style meal featuring a variety of delights such as rice, meat or fish, vegetables, and pickles, all neatly packed in a box.

The Gibraltar Rock

The Gibraltar Rock

2 East Street, NE30 4EB, North Tyneside, United Kingdom

Pub • Pizza • Vegan • British


"Honestly they let themselves down this time. It was not busy, I’d say about 3-4 tables worth of customers and maybe 2 couples outside. We walked in and got told to sit anywhere. Then we sat for a good 15 minutes before getting served. Whilst waiting the two gents working there were scruffy and wearing dirty white trainers, which wasn’t a great professional look. The 2 female workers were much better dressed in casual yet smart clothing. Whilst waiting we were watching the 2 male workers slooowly make about 8 cups of coffee. I’m not sure why it took both of them to make these cups and it was painfully slow to watch! We finally ordered and got served our drinks pretty quick. The food didn’t take a long time to come and although it was clear my burger had been sat under the heater for a while it still tasted very good. The fish and chips were very nice and were very pleasant. Although we didn’t use the carvery a lot of people had to stand and wait for a few minutes before getting served each time. To be fair I do like the Gib rock but it was the staff that ruined it this time (two of them anyway) and it was clear there was a lack of ‘leadership’ and with someone taking charge and having more control over what seemed a jumbled and confused staffing situation I think the issues I’ve mentioned would of been thwarted. Plus dressing a bit smarter. I’m not asking for a tux but at least clean attire (again the female workers were fine). Will I be returning to the Gib rock… in a nut shell yes! However we are re thinking plans to have my partners evening there before our wedding which is something that will be discussed over the coming weeks."

The Ship Inn At Upnor

The Ship Inn At Upnor

Upnor Road, ME2 4UY, Medway, United Kingdom

Pub • Steak • Vegan • British


"Highlights: Booked the Christmas Lunch menu for 8 people, Pre Ordered. Arrived and no Christmas Lunch was available. Ordered from the Sunday Lunch menu instead. Waited ages for the food, which did not come out at the same time. Quality of the food was actually good but it 's not an experience I wish to repeat. Complained numerous times. No idea who was responsible probably never find out. 5 weeks ago I made a phone booking for 8 people for the Christmas Lunch menu. I visited in person 3 weeks ago with a Pre Order of our food choices and provided written confirmation of the booking (and paid a £10 per head deposit . Imagine my surprise when I turned up to find we would not be provided any of the Christmas lunch we had ordered. The reason the Kitchen (which is run as a separate business!! had recently been changed to new management. I enquired why had nobody thought to contact me after all I have provided a written booking well according to the Bar Manager that was someone 's fault but not hers, but she would investigate. We were offered the Sunday Lunch menu instead. We asked to see the menu and had a mobile phone thrust forward as, at the time, they hadn 't got any physical menu 's. The starters were all fish seafood related. 3 of the party decided to select the white bait. We wanted to order our Mains at the same time but the Server never came back. After waiting 40 minutes I returned to the Bar Manager and asked why we were waiting so long. She visited the Kitchen and was told they were just plating them up, and they did arrive shortly thereafter. After Starters were consumed we were able to order our Mains. We feared this may also take some time to appear...and we weren 't disappointed. About 40 minutes later the Server came out with one meal, and we had high hopes the remaining 7 meals would come out rapidly thereafter. No, but another table did receive their order. Our 'lucky ' diner almost finished their meal before the rest of us were able to start to enjoy ours. 15 minutes from 1st meal to last meal. The Roast we had was good quality, well cooked and extensive. If we wanted Salt, Pepper, Napkins, Sauces etc that wasn 't on offer, but available if we asked! We had intended to have a Desert but as we 'd already been there 2 hours and none of us could stand the thought of waiting another prolonged period for the final course we decided to call it a day. I returned to the Bar and asked for an itemised Bar bill, which I got and checked, and paid it. When I turned around the Server was next to me thrusting her card reader at me. I said I wanted an itemised bill and she disappeared. When she re appeared she had written the items we had ordered on her pad and the prices for each. I agreed to pay some of the Food bill (2 3rds but not the full bill. I explained the reasons for my decision to the Server and the Bar Manager. In view of the issues I experienced I asked to speak to the Owner. I was told he was not available so I asked if he would call me to discuss my experience, hence I have waited 2 days expectantly for his call before publishing this review. I 'm pretty certain that I 'll never get a call but I wouldn 't be surprised if he replies to this review with some rubbish. If anyone has ever visited a pub restaurant where you are told they operate as 2 separate businesses please let me know...and I 'll avoid it like the plague!"