Buttered Spinach
Galu Grill

Galu Grill

30 Norkway Surrey Banstead, Surrey SM7 1PB, United Kingdom

Pizza • Cafés • Seafood • Fast Food


"I visited my elderly Mum today, she suggested going to the Derby Arms for a roast dinner as she'd eaten there recently with my sister. However they were fully booked, so I looked online and found Galu. The reviews were great and my Mum has only ever heard good things from friends and neighbours. So I called and booked for 12:45 Sunday 21st Jan 2024. We were both pleasantly surprised to see roast dinners on the menu ... Mum order lamb and I ordered beef part of their set menu. When the dinners arrived, you could see straight away that the lamb was Very Fatty (not even crispy) when my my tried eating it, it was both tough and chewy! As for the beef, this was cooked ok and edible, although I asked for the beef to be medium, but it was more well done. The waiter came over to ask if the meal was ok, I highlighted how the lamb was... the manager then came over and offered my Mum a slice of beef to compensate, bearing in mind she ordered lamb. Mum subsequently found that some of her roast potatoes were hard inside! I finished my meal, but could see Mum really didn't enjoy hers leaving a substantial amount on her plate, and having tried her lamb it really was inedible! We were then offered a full list of desserts rather than the set menu, having chocolate brownie and creme brûlée (both were gorgeous) When the bill arrived, I was hoping they would have somehow made amends, but alas no ... as Mum doesn't like to cause a fuss and it was her treat, I decided not to say anything, although the staff manager could tell we weren't happy. Having come from East Sussex for the day and regularly have great Sunday roasts in local pubs, I was hoping for something special in this restaurant, but sadly that wasn't the case. In fact it's probably one of the worst roast dinners I've had in a long time. I very much doubt we'll return ..."

Mercat Bar And Kitchen

Mercat Bar And Kitchen

28 West Maitland Street, EH12 5DX, Edinburgh, United Kingdom

Steak • Seafood • British • Scottish


"My wife and I had booked a Chinese meal on the 28th September and were looking for somewhere to have some drinks prior to the meal and my wife spotted the Mercat opposite the Chinese which was absolutely perfect for us. We ordered a Cider and a Peroni and the barmaid Stacey told us to find a table and she would bring the drinks over to us. Whilst enjoying our drinks we kept seeing lovely meals being taken to vsrious tables and they all looked exceptional, very well presented and you could clearly see that everyone was really enjoying them and the lovely background music being played. We both agreed that we would return on the followimg evening and try the food as it really looked too good to miss and we were certainly not disappointed. After a couple of drinks each we both decided to go for the fish and chips and we both agreed that it was the nicest fish and chips we had had for years, everything very fresh and so tasty. We enjoyed a lovely bottle of Sauvignon blanc with the meal and my wife chose the cheese platter with olives, girkin and biscuits and I chose the icecream for our sweets, absolutely perfect. Unfortunately the lovely Stacey was not working on the evening but we did have the lovely Scott, they are a super team, so efficient, friendly, courteous and obliging. Since returning home we have never stopped talking about this wonderful evening, we both loved Edinburgh and this restaurant really was the icing on the cake. We are already talking about returning to the City and returning to this beautiful restaurant, what a find! . Well done to you all and thankyou!"

The Anthologist

The Anthologist

58 Gresham Street London, EC2V 7BB, United Kingdom

Beer • Steak • British • Burgers


"I have often visited Anthologist with clients and team events (Christmas parties_ and always enjoyed your service and bar facilities. However, I would like to address what I believe to be a one-off event from last night, and I am sure it won’t happen again as I think you have higher standards than this. After spending hours last night as a customer until close, we wanted to use the toilet facilities as one of your last customers. You (the supervisor) informed us it was closed. As a customer, I asked why when we were still around. You said it takes a while to do and wanted a head start. During this conversation, your staff member shouted, “What’s wrong with you guys? Are you crazy? Just leave!” Something along these lines. Apologies if it doesn’t match word to word. As someone who has not only been a customer with you for years, brought clients to your venue, had Christmas parties with you, worked in Retail customer service, and, most importantly, brought business all night by spending with my friends in your bar, this is unacceptable customer service. I am sure that specific individual may have had a bay day, a difficult customer, or something else that triggered this. I understand this happens. I speak from experience. However, there is a way to communicate and handle things despite not being in the best state of mind. This behaviour does not reflect the team because you have fantastic staff members. Please provide feedback to your colleague and provide coaching on customer service. I’m sure you will not let this happen again as I believe such is your standard."