Juicy grilled chicken, crispy bacon, fresh avocado, lettuce, and tomato on rustic bread.
Pizza • Pasta • Steak • Italian
"My partner and I visited Frankie and Benny’s, The Derwen Designer Outlet Village, Bridgend for lunch during a shopping trip. We were greeted promptly and shown to a table but we asked if we could be sat near a window which was fine. We ordered drinks my partner had a Diet Coke and I ordered a glass of Peroni which didn’t look or taste like Peroni? My partner had lasagne which was satisfactory but lacked any real meat content and I had the hot dog with fries which I enjoyed. The food is basically pub grub at probably the going rate and filled a little hole until we could get home for tea. We wouldn’t rush back to any Frankie and Benny’s again and were disappointed on the amount of quality eateries available at the Village Outlet."
"First time visiting Frankie and Benny's with a friend. We were politely welcomed to a seat and asked if we would like anything to drink before the waitress left. We asked for some time to decide what we wanted to order. The waitress returned promptly after serving customers who were ready to order. This was reasonable time for us. We then ordered drinks and two courses each. A starter and a main. The drinks were brought over in good time for us to settle and have a chat. The starters arrived not long after. My friend ordered a garlic bread pizza which he described as greasy but tasty. I decided to have the mozzarella dippers which tasted bland, even with the sauce. A couple of them were overcooked. For our mains we ordered a vegan burger with sweet potato fries and a plain 6oz burger with fries. The vegan burger was very tasty, however the sweet potato fries were slightly overcooked but still rather nice. The plain 6oz burger arrived : not plain. It had to be sent back and corrected. However my friend was pleased with it once it came back. We were rather full afterwards and decided to pass on trying a dessert. We asked for the tab and it came back to us at an incorrect amount. We soon realised they charged for a jug of the cocktail I ordered instead of a glass and 2 servings of coke. We brought this up to the waitress and she fixed the issue with the cocktail but informed us that because we ordered the coke from the main menu, instead of the side menu (even though they are the same price) that the refills would not be free. 7/10 food. 6/10 service. Wouldn't be somewhere I'd go back in a hurry as there are far superior eateries for similar prices."
Wine • Sushi • Brunch • American
"Booked a table for mother’s day and got to restaurant and had to wait 40 minutes for a table . All they said is they are busy. Happened to lots of other people who had to wait a lot longer. No staff gave any explanation. Very noisy in restaurant."
Pizza • Pasta • Steak • American
"The prices at this restaurant are on the higher side, but I had a discount voucher. Honestly, I would be happy to pay full price to dine here, although it would have to be a special occasion rather than a regular outing. My burger was fantastic, and the children's meal was equally delicious, with a wide variety of options for kids—definitely the most extensive selection I've seen, including vegan pizza, which is rarely available for children. It was quite busy, and at times the service felt a bit slow, but it wasn't off-putting. The server appeared somewhat serious at first, but was actually very friendly and accommodating, and the bartender whipped up some amazing gin cocktails. Overall, the dishes were beautiful, with plenty of choices for both adults and kids, great drinks, and attentive staff. It's definitely worth a visit! Just be prepared for a bit of noise, as the acoustics in the building could use some improvement."
Fish • Pizza • Cakes • Italian
"I am a frequent visitor to Frankie and Benny's in Newcastle, going to this branch a little less frequently than the brnach at the Gate, which is in a far better location near the cinema. This branch feels a little smaller and less private inside, with big glass windows overlooking a busy street.This restaurant chain is classically Italian in flavour, playing non stop easy listening style songs, lots of Sinatra too, as you eat. the decor is done very well, with murals depicting the history of the restaurant's owners.The menu is typical Italian with a personal edge, dishes like Mama's cheese bake' and New York cheesecake' spring to mind. It is done in an attempt to transport you into a different time and place. The food is always tasty and wholesome. Pizzas have a fresh vegetable base, no fake cheese or pizza sauce here. Dishes are always well cooked and done to personal specification.This branch always provides less in portion to the one at the Gate, for some reason, but this is my only complaint. The staff here are friendly, student hip-hop types who are quick to serve, happy and talkative. Great menu for kids and adults alike. Prices are reasonable but a little higher than similar pizza outlets, but worth it for the environment you eat in."
Brunch • Italian • American • Breakfast
"Despite reserving a table for four two days ahead of time, we were informed upon arrival that we would have to wait 20 to 30 minutes for our table. I waited for 25 minutes with my elderly mother and three-year-old daughter, but the table was still unavailable. Other patrons mentioned they had been waiting for 45 minutes. Eventually, we decided to go next door to Friendly Phil's, where we were seated within five minutes in a much nicer and better-organized environment. Overall, our experience at Frankie and Benny's was terrible; it was clear they had overbooked and the staff couldn’t manage the situation. I won’t be returning."
"Not a fan. The food here is bland and unimaginative. We used to eat here while waiting for films to start. Never really liked it, but they used to have a bacon and avocado salad that was ok. That's gone now. The atmosphere is loud and chaotic, they play this horrible song whenever it's someone's birthday. This wouldn't be that bad except everyone brings their kids there for birthdays, so the song blares out every half an hour or so. It's mind numbing. They appear to be aiming for Italian American themed food, but are falling desperately short. Maybe had Chef Boyardee opened a chain restaurant, this is what it would be. In short, if you like the food at Chuck E Cheese, but are put off by animatronics, this place is for you."
Pasta • Pizza • Steak • Italian
"I was disappointed that I had made a reservation online and received confirmation, but when we arrived at the restaurant, they could not find any record of it. However, they managed to find a table for us and the service was good. However, when our server was bringing us the bill, he was interrupted by someone who I believe was the manager. Despite explaining that he was busy, he was made to clean another table while the manager waited to set it. As a result, we had to wait longer to receive our bill. When our server finally brought it to us, he was embarrassed and apologized, asking if the manager was right to make him deal with the vacant table before bringing our bill. We expressed that we felt the manager was in the wrong. This was disappointing and it overshadowed our dining experience.incerely, Ian Williams"
Cafés • Pizza • European • Vegetarian
"I like Frankie and Benny's and have eaten their many times but this was not one of the best. firstly your website said it was fully booked and I only got a table on open table, when we got to the restaurant it was empty, but my main complaint was that my clazone pizza was not cooked properly, the cheese which made up the bulk of the filling was not melted, in fact it still looked like grated cheese. Not once was I asked how the meal was which you normally ask so many times that is gets boring however on this occasion I actually wanted to say something. luckily as cheese and all the meats could be eaten cold there was no problem eating an under cooked clazone pizza"
Pizza • Steak • Pasta • European
"The food at this restaurant is very simple and basic. It's not something I would recommend sharing with friends. The restaurant could definitely improve by using higher quality ingredients and incorporating more flavors."
Pizza • Cafés • Seafood • Mexican
"I really enjoy this quaint and charming old-fashioned restaurant. The food is always delicious and the staff is very helpful, although sometimes a bit slow. It is worth the wait, especially for their fantastic breakfast special once a week."
Cafés • Kebab • Mexican • European
"This was a terrible experience! The service was extremely slow, with not enough staff on hand. My son's chips were lukewarm. I understand that families use this restaurant for parties, but it's not acceptable for children to be unruly and annoy other customers and staff. I will not be coming back anytime soon."
Kebab • Pizza • Seafood • Fast Food
"The food was poor. Had to send back because not cooked properly. Staff had also set up a corner of the restaurant just for them to eat. The senior staff looked like they had set up camp there. It looked a bit weird and not very professional. Our waitresses were very good though."
Pizza • Kebab • Mexican • European
"As they say, "once bitten, twice shy." Unfortunately, I had a similar experience at this restaurant again. The first time I ordered the BBQ double decker burger, it was overcooked and came with a small portion of fries. I was disappointed but decided to give them another chance and ordered the double deal breakfast - two eggs, two sausages, two English muffins, and a side of mushrooms. The muffins seemed like they had been sitting out for too long and the eggs were so overcooked that they were rubbery. I regretted not going to McDonald's instead. Save yourself some money and avoid this place."
Cafés • Kebab • Sushi • Asiatic
"My experience at the restaurant was terrible. It was a special occasion for us, so we chose to dine at Frankie Benny's. What a mistake that was. The table next to us had drinks spilled by the waitress, and I had to clean it up with napkins as there was little attention to detail. The food was served cold and almost inedible. It was a nightmare experience."
Italian • American • Vegetarian
"I found it very calming to dine in this restaurant instead of cooking at home. The food was simply amazing and the atmosphere was beautiful. I would like to thank the team for serving us such excellent food."
Steak • Mexican • Italian • American
"We arrived at the restaurant only to find that the table we had reserved was not actually booked, despite receiving confirmation. It seems that this online booking service relies on staff at the venue to manually input reservations, which did not happen in our case. I would not recommend using this service and would also caution against booking at Frankie and Benny's through this platform."
Pizza • Steak • Pasta • Seafood
"We have visited many Frank n Benny's locations, but every time we go to the one in Southend, we encounter different staff. We requested the garlic pizza bread to be served first, but after waiting 30 minutes, it arrived along with our starters."
Kebab • Cafés • Mexican • European