Crispy Chicken: Deliciously seasoned, golden fried chicken with a satisfying crunch, perfect for a savory meal.
Fish • Pizza • Cakes • Italian
"I am a frequent visitor to Frankie and Benny's in Newcastle, going to this branch a little less frequently than the brnach at the Gate, which is in a far better location near the cinema. This branch feels a little smaller and less private inside, with big glass windows overlooking a busy street.This restaurant chain is classically Italian in flavour, playing non stop easy listening style songs, lots of Sinatra too, as you eat. the decor is done very well, with murals depicting the history of the restaurant's owners.The menu is typical Italian with a personal edge, dishes like Mama's cheese bake' and New York cheesecake' spring to mind. It is done in an attempt to transport you into a different time and place. The food is always tasty and wholesome. Pizzas have a fresh vegetable base, no fake cheese or pizza sauce here. Dishes are always well cooked and done to personal specification.This branch always provides less in portion to the one at the Gate, for some reason, but this is my only complaint. The staff here are friendly, student hip-hop types who are quick to serve, happy and talkative. Great menu for kids and adults alike. Prices are reasonable but a little higher than similar pizza outlets, but worth it for the environment you eat in."
Fish • Pizza • Pasta • Steak
"Myself and my partner ate at Frankies in Cramlington last week. From when we got there to when we left we were looked after by a young lady called Lauren. She showed us to our seats which were right in the window and asked if...we would like drinks straight away or she could come back which was nice. After looking at the menu for a few minutes Lauren came to take our order and all questions we had were answered very well. When the food arrived it was served nice and tasted great. After we had finished our food our plates were taken away and we were asked if everything was ok with our meals. We particularly liked this as I don’t like to be bothered during my meal. If it wasn’t nice, then we would inform staff. Lauren returned to our table to ask if we wanted anything more. We paid the bill and left a bigger tip than usual because of the great service."
Pizza • Cafés • Kebab • Mexican
"This was a terrible experience! The service was extremely slow, with not enough staff on hand. My son's chips were lukewarm. I understand that families use this restaurant for parties, but it's not acceptable for children to be unruly and annoy other customers and staff. I will not be coming back anytime soon."
Pizza • Steak • Pasta • Cheese
"I recently dined at this restaurant and although the portions were generous, I found it to be a bit dirty. The burgers were decent, but not as good as GBK, and the pizza and pasta were just okay, not as tasty as Cizis, etc. Ultimately, a restaurant should be judged on its food, and for that reason, I gave it a thumbs down. It's a shame because there are many things done well, just not where it really matters. The restaurant has great decor and a nice atmosphere, with a kind of American Italian vibe. It is also very family-friendly with a great children's menu. The staff is friendly and attentive, and they offer good promotions (I even ate for free on Father's Day). Unfortunately, the main reason people go to a restaurant, the food, was disappointing. (Review date: June 19, 2011)"
Pizza • Steak • Pasta • Italian
"My wife and I enjoyed the crushed avocado breakfast. It was delicious, and we appreciated that there wasn’t an overwhelming amount of avocado that can sometimes overpower the beautifully prepared eggs, which were relaxed and casual. One suggestion would be to improve the coffee temperature; we encountered similar issues at other places, so it may be related to the machines used for brewing. Perhaps they could ask customers if they would like their coffee hotter?"
Kebab • Seafood • Mexican • Fast Food
"Nice little F&B franchise. We've been quite a few times in recent months and after a dip in service and quality, this restaurant has definitely picked up. The food quality is good with increasing choice for vegetarians and vegans which is a plus. The service team are very friendly, especially Lorna, one of the Managers. Please keep up the good work."
Steak • Pizza • Pasta • Italian
"The adult menu also has a good variety and is generally quite tasty. We’ve dined here often enough that we’ve experienced a few less-than-stellar meals, but overall, the food is good. The service is very friendly, provided by staff members who have been there for a while, which is uncommon for chain restaurants. There is plenty of parking available, and it's conveniently located right next to the cinema. It's a perfect spot for birthday celebrations too!"
Fish • Pasta • Pizza • American
"My family and I have been regular customers at F&B's Didsbury for quite some time now, in fact, it's been years! The deals they offer are always fantastic. I have never had a meal here that didn't taste good, and if there have ever been any issues, the staff have always gone above and beyond to make it right. I would have to say that the best thing about this place is the staff. They always greet us by name and make our experience feel personalized. They are also very eager to keep us as loyal customers, which we don't mind at all! They are very accommodating when it comes to special requests with our orders, and they have a great selection for vegans as well. It's nice to see familiar faces every time we visit, and there is no doubt that my family will continue to come back here. Keep up the great work!"
Juice • Asian • Italian • Japanese
"Overall Average food with below average service. Sat down and given drinks but no large beers only small. Took a while to take order for food even though was not even 6 tables full . Food arrived and was okay. At 15.99 a pizza you expect it to be worth it but was just average. Desserts didn't come out together. Asked for bill, no free kids meal deducted so asked waitress to amend and also blue light card. Waitress disappeared and never came back then other waitress appeared to be told we can't use blue light card with kids discount. By this time was just ready to leave so paid and left. Won't be returning. Plus don't take cash too"
Pizza • Cafés • Pasta • Mexican
"a couple of times. not the best eating and personal hard to catch to get any kind of quality service. very loud music cones on freezing and courteous inquiries to turn one down, and the other up have been answered with this, is as it always sticky tables, lip pen on glass, not mine. minutes for net that were not good quality. commentary of waitress are not very hungry, since it has collected the overcooked dried pasta and burned garlic bread. Try it again."
Full • Pizza • Steak • Pasta
"One redeeming feature was the service, waiter attentive and friendly, food delivered to us promptly. Unfortunately I cannot say such nice things about the food. Starters were the Doughballs and Calamari, both of which were pretty average. The 'herb butter ' (or whatever the dip for the Doughballs is called) was very bland, only serving to give the Doughballs a greasy texture. No complaints about the Calamari, but I won 't be rushing to recommend it to anyone. The mains however, were bad. We ordered the Beef Burger and the Italian Hot Pizza. The Burger was dripping in mayo, and I mean properly dripping think of a Christmas pudding with icing dribbling down the sides, that 's what this burger looked like. Fries served with the Burger were noticeably microwaved, but the Patty and Veg were passable. The Italian Hot is visually appealing, and the pizza base is okay, but my god were the toppings bland. If it wasn 't for my eyesight and a vague taste of cheddar cheese or monterey Jack, I would not be able to tell if I was eating warm soggy cardboard or a Pizza. I should note that the pizza is only topped by mozzarella, according to the menu. Thoroughly dull food, and quite overpriced for the quality. Why am I writing this? What did I expect, from a chain restaurant? Well, a lot more than this. I 'm by no means a fussy eater and certainly not one to leave 1/5 review for a soggy pizza base in Frankie and Benny 's. The real sin of this meal is what it does to the gut my partner and I feel physically ill after eating here, like we want to go home and eat lettuce for the rest of our lives to detox our bodies. It 's bad, and absolutely not worth the money. If you 're hungry, go to Tescos and get a meal deal, it 's much tastier, healthier, and reasonably priced. It 's not worth it."
Pizza • Pasta • Steak • Armenian
"frankie benny is generally good. eating in this special restaurant is pleasant: I had some great ribs from here, with many super sweet BBQ sauce. on a separate occasion I ordered to start a garlic bead, and a pizza for my pornstar. When the starter came out, I thought it was the main thing. frankie bennys garlic bread is in the round a pizza base with a garlic mixture above. I probably saw everyone eating pizza after pizza. still, very pleasant. a part of the service I had at f b was completely perfect. Some don't. it seems to be a bit hit and miss in this opposite. I like the 50s decoration and style of layout, it is something else."
"This is not a place to go if you value your time. If you don't and want a cheap meal out and yes, this is the place for you. Though I will weep for your tastebuds. We went to this restaurant about 90 minutes before our movie was to start. There were 4 booths empty and a whole set of tables empty as well, so I thought it wouldn't be long before we'd get a table. The Hostess gave us a buzzer and told us it would be a 15 minute wait and we can sit at the bar area for drinks and wait. I hate it when restaurants do this, shuffling patrons over to the bar area, where invariably the drinks are overpriced. That 15 minute wait turned into 28 minutes. When I went up to the Hostess and complained magically they were able to seat us. Our waitress was very prompt with our drinks order and food order. So kudos to her, whoever she is. My companion had a burger and chips two small onion rings. I ordered the spagetti bolognese (but with penne pasta instead). My companion's burger looks pretty good it had cheese and bacon and looked juicy. Mine looked like they used some store bought jar sauce, and it tasted like it. For the pleasure of rather unappetizing pasta I paid the glorious amount of £8.95. I value it at £2. as the pasta wasn't fresh and neither was the sauce. Don't come here if you value your time. There are better ways to spend your time."
Cafés • Kebab • Mexican • Fast Food
"bad, nasty unsafe.! a group of four went for a meal, three where served their meals after a reasonable wait, the fourth meal came to five minutest after (not a good start) after reviewing the meal that it contained pasta not great when I ordered lamb and maische?! the waitress took away the meal, no policy given in this phase, ten minutes later a further meal was delivered (after most of the table was finished) after checking the meat it was still frozen in the middle. not happy, after the return of the meal to our waitress we asked to see the manager who came to the table, their first cake 'so what?! what do you think?! I wasn't happy with the pathetic excuses, the following ' mistakes happen his not a big thing, a just enough two is not acceptable. especially not happy, as I said, we had to pay for our meals. big mistake. neeedless to say, will be a formal complain! bad eating bad service what a waste of time and money"
Pasta • Italian • Waffles • Breakfast
"The food at this restaurant is delicious and reasonably priced. I recommend checking out the offers section on the Frankie and Benny's website, where I found a £10 off voucher. The quality of the food here is similar to that of Bella Italia, but I personally prefer Ask when comparing big chain restaurants. The service was excellent, with our server being efficient and competent."
Kebab • Mexican • Italian • American
"The experience was terrible. I booked a table in advance, but the manager said she had no record of my reservation and asked us to pay the higher price instead. When I mentioned the mistake, she said it was a system error. We were seated at a dirty table and waited 15 minutes before anyone acknowledged us. I had to ask three different staff members for drinks. The service was horrendously slow, and we ended up having to hurry through our meal because we were running late for a movie."
Kebab • Pizza • Steak • Fast Food
"I was looking forward to going to the cinema next door with my partner on a rare day off we had each and decided to pop in here to try it out and ended up regretting that decision. We was welcomed in by a guy at the front desk and taken to a seat. We checked they had a disabled access toilet for my partner as she is a wheelchair user and they did which is the only plus thing in this review. We were seated at a table in a restaurant that was easily less than a quarter full and did not get seen for over 10 mins, not even for drinks, I had to request someone come over as the guy on front desk was on his phone and the 2 waitresses were standing and chatting to each other. Eventually we got served but the waitress taking our order didn't even look at us whilst doing so and was looking at someone else on another table. The vegan milkshake was good and the expresso martini was below average. We both had hot dogs and the bun was dry as old leather, I left mine but my partner was so hungry she forced her way through. The actual hot dog was also dry and with the speed we was served our meal I'm sure it had been cooked a long time ago and left out to dry. Couldn't find anyone to ask for the bill so in the end a guy emerged from a back office and I said I wanted to pay, he gave the bill then asked a waitress to come and setlle up. Terrible food and diabolical customer service. Will not be returning to this establishment any time in the future."
Pizza • Pasta • Steak • Italian
"Waiting staff were brilliant and couldn’t have been more apologetic. However they are fighting a losing battle as ‘just eat’ is obviously king as the kitchen NEVER Stopped the entire 2 1/2 hours we were there. The customers IN the restaurant were waiting an age for food and drinks but you can’t fault the staff the company wants revenue and they certainly had a big take away trade. That’s great until walk in customers get peed off waiting and don’t go there but to the other outlets nearby. The staff get the brunt of the Instore customers waiting 50 mins for a pizza really is shocking.when it came one was excellent the other average we only got ours as we complained. The manageress was excellent and couldn’t have been more apologetic but she needs a separate kitchen for takeaway orders or if it carries on the place will shut anyway! Great staff shame as they won’t get tips as everyone’s naffed off!!"
Wine • Beer • Brunch • American
"I have been dining at this restaurant for the past four years and have always enjoyed the consistently good food. I have never had a bad dish here. While the prices are a bit on the higher side, it is definitely worth it for a special treat. They offer a good variety of dishes, delicious desserts, and the service is usually excellent. In my four years of dining here, I have only had one experience of subpar service, which was likely due to the restaurant being extremely busy."
Kebab • Pizza • Cafés • Mexican
"Decided to have an evening out at the cinema, then wanted something to eat so we went into Frankie and Benny's. First off our waiter was Alex M, fantastic guy who was funny and very helpful and made time for everyone he was serving. Food was excellent had burger followed by tiramisu and coffee, just finished the evening off perfectly. Would definitely go there again."