"I visited pub and grill bar in other village hotels, but that was my first visit. to say I was disappointed, is an understatement. I booked well in advance for table. when I arrived, no table was booked, even if one of the employees brought my reservation on his tablet and I had previously confirmed my reservation. I was told to find one table and sit there. as they want, it was very busy because of football and rugby. After we wait for table to become available, we have settled. After waiting for someone to come to us (what they did not) I went to cash and explained that we included our meal in our stay and which menu we could use. I was told that they always used and one was pointed to me. we choose our eating and patiently waited at the bar for 15 minutes, just to say that we had the wrong menu it was a set menu from which we had to choose. I went back to my party of 6 and asked her to choose again. back to the bar for another 15 minutes waiting and ordered our food. after a 35-minute waiting period, our starters came out. After we had waited five minutes for my starter who was humous, we ate. our main meal began minus the cheese on our burgers, for which we paid extra. my daughter waited for her 10 minutes after we got ours. when we ask where her meal was, we were told that we were sorry we forgot to get out. when she got her steak, they had forgotten the pfeffer sauce. ! after completing our main course 2 of my party had paid for dessert, it was obvious to wait after another 20-minute, it was not appearing. until now it was 10.45 we had our table for 8 o'clock booked. when I approached a worker, no apology or explanation was offered about the series of failures. we had booked a night to meet the family. to celebrate the 30th birthday of my daughter. that has proved to be a sniff. I'm sure they can understand why my party of 6 was so disappointed."
