Hugo
Pizza Express

Pizza Express

Unit 1, Building 8, BS1 5TY, Bristol, City of, United Kingdom

Pizza • Pasta • Vegan • Italian


"Abysmal service from staff who couldn’t care less about their customers. Arriving 1 ½ hours before the restaurant’s closing time , our order was taken and drinks and starters arrived soon after. So far so good. It was a quiet evening mid week so we expected our meal to arrive fairly promptly. But half an hour later there was no sign of our pizzas and we were now the only remaining customers in the restaurant. Patiently we sat and waited …and waited… completely ignored by the staff who were chatting and clearing the tables around us. Finally, I succeeded in catching the eye of a waiter to be assured that our pizzas were “just going into the oven”. When another ten minutes had passed with no sign of our pizzas I went over to the kitchen to discover that our pizzas had most definitely not gone into the oven because the “chefs” hadn’t even got round to preparing them. A whole hour eventually passed between our order being taken and our meal being served. To add insult to injury the pizza base on mine was cool and barely cooked. A one hour wait on a quiet night for much of the time we were the only diners is inexcusable. So too is the “couldn’t care less” attitude of the staff towards their customers. The reputation of Pizza Express has been built on serving food of dependable quality and prompt and attentive service . This branch of the chain is a notable exception by far the worst I’ve encountered when dining at numerous branches of Pizza Express over the last 40 years."

Richard The Third

Richard The Third

Market Place, DL8 4NP, Richmondshire, United Kingdom

Pub • Steak • Seafood • British


"Stopped for a sandwich and a drink here after visiting Jervaulx Abbey, as this is the only eatery in Middleham that 's open on a Monday. On reflection I wish we 'd gone on to Leyburn instead. My pork and apple sandwich had clearly just emerged from a fridge, as the shop bought bread was as cold as the jarred apple sauce and 2mm thick layer of butter centre. The pork had a couple of crispy bits, which was nice, but this was outweighed by the massive chunks of fat and sinew, which were considerably less nice. The sandwiches were brought out without cutlery or napkins, and no indication of where these could be found. The bowl of chips we ordered were brought out by a surly middle aged man in a checked shirt who I assumed was the manager. They were dumped on the table with a sullen There 's yer chips as Mr Grumpy turned away and walked off without offering salt or ketchup, or indeed checking to see whether we had cutlery. We had to ask for salt and ketchup, and even then, only ketchup was produced. To be fair, the chips were good, but that 's about all I can really say. I was about to comment that at least the sandwiches arrived reasonably quickly, but given that they seemed to have come straight from the fridge, perhaps that isn 't surprising. Next time there 's nothing else open in Middleham, I 'll just plough on to Leyburn. I 'd strongly advise other potential visitors to do the same after Mr Grumpy 's attitude, you 'll have a very different view of the warm Yorkshire welcome that apparently exists in guidebooks."