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Deane & Decano

Deane & Decano

537 Lisburn Road, Belfast, BT97GQ, BT9 6GU, United Kingdom

Pasta • Steak • Coffee • Italian


"Booked for our daughter’s dinner celebration. Started badly with a surly welcome from the lady (R) at the front desk. When we asked for a change of table so we could sit at the window (which we had requested and confirmed several weeks prior) she begrudgingly “allowed” us to move. That really set the tone. My wife ordered an Aperol Spritz reiterating that she wanted Soda water. An Aperol Soda arrived. When we flagged that we had ordered an Aperol Spritz, Rebecca told the barman to “just throw a Prosecco in there”. We then overheard her conversation with the barman, very clearly discussing how my wife was “another difficult one” and from that point she didn’t come near us. The atmosphere was tense and unwelcoming to say the least. The rest of the staff were extremely professional courteous, attentive, and friendly and our food was equally good. The squid starter was light and extremely tasty, with a hint of chilli heat. Our main courses (prawn risotto and lamb ragu tortellini) were generous, well seasoned and tasty. The wine (Alvarinho from Portugal) was crisp and well priced. Much as we enjoyed the food, and the service from most of the staff, this is not the first time we’ve had a poor experience with front of house here . And from some of the other people we’ve shared our experience with, they have similar feedback. Take note Rebecca the rest of your staff are showing you how to do it."

Smiths Of Bourton

Smiths Of Bourton

Victoria Street, GL54 2BT, Cotswold, United Kingdom

Full • Burgers • Fast Food • Vegetarian


"Having stopped in Bourton on the Water and thought I would grab something to eat to save sorting something out later that evening. Having a quick scan on Tripadvisor I thought I would give Smiths a try. Entering I was given a choice of table so opted for one by the window to watch the world go by! I ordered the Smiths Classic Burger, Truffle and Parmesan Fries and thought I would give the Limoncello Spritz a try. Some reviews on here say that there is a wait for the food to arrive and yes there is and to me that is a good thing. If you have to wait it means that the food you have ordered is cooked freshly for you. The burger was well cooked and flavoursome with just the right amount of extras inside to make it something easy to pick up and eat. The truffle and parmesan fries again were very flavoursome. The Limoncello Spritz has a bold claim on the menu in saying that they make Limoncello better than the Italians but to me personally Sorrento Limoncello is superior but Smiths Spritz is still very drinkable. Family run and friendly had a nice conversation with Seb about other places locally to visit and with mum (sorry I didn’t catch your name) about how they came to Bourton and the history of the tea room to burger restaurant change. Yes there is a service charge, yes the mention it when paying and ask if that is ok. To me yes that is fine. Visit other restaurants (not cafes or fast food) and you’ll find that they also charge a service charge. Maybe it should be printed on the menu, maybe it shouldn’t. Everyone has their own opinion. Would I go back again? Would I go with friends? The answer to both of these questions is……. Yes without a doubt!"

Pizza Express

Pizza Express

Unit 1, Building 8, BS1 5TY, Bristol, City of, United Kingdom

Pizza • Pasta • Vegan • Italian


"Abysmal service from staff who couldn’t care less about their customers. Arriving 1 ½ hours before the restaurant’s closing time , our order was taken and drinks and starters arrived soon after. So far so good. It was a quiet evening mid week so we expected our meal to arrive fairly promptly. But half an hour later there was no sign of our pizzas and we were now the only remaining customers in the restaurant. Patiently we sat and waited …and waited… completely ignored by the staff who were chatting and clearing the tables around us. Finally, I succeeded in catching the eye of a waiter to be assured that our pizzas were “just going into the oven”. When another ten minutes had passed with no sign of our pizzas I went over to the kitchen to discover that our pizzas had most definitely not gone into the oven because the “chefs” hadn’t even got round to preparing them. A whole hour eventually passed between our order being taken and our meal being served. To add insult to injury the pizza base on mine was cool and barely cooked. A one hour wait on a quiet night for much of the time we were the only diners is inexcusable. So too is the “couldn’t care less” attitude of the staff towards their customers. The reputation of Pizza Express has been built on serving food of dependable quality and prompt and attentive service . This branch of the chain is a notable exception by far the worst I’ve encountered when dining at numerous branches of Pizza Express over the last 40 years."

Richard The Third

Richard The Third

Market Place, DL8 4NP, Richmondshire, United Kingdom

Pub • Steak • Seafood • British


"Stopped for a sandwich and a drink here after visiting Jervaulx Abbey, as this is the only eatery in Middleham that 's open on a Monday. On reflection I wish we 'd gone on to Leyburn instead. My pork and apple sandwich had clearly just emerged from a fridge, as the shop bought bread was as cold as the jarred apple sauce and 2mm thick layer of butter centre. The pork had a couple of crispy bits, which was nice, but this was outweighed by the massive chunks of fat and sinew, which were considerably less nice. The sandwiches were brought out without cutlery or napkins, and no indication of where these could be found. The bowl of chips we ordered were brought out by a surly middle aged man in a checked shirt who I assumed was the manager. They were dumped on the table with a sullen There 's yer chips as Mr Grumpy turned away and walked off without offering salt or ketchup, or indeed checking to see whether we had cutlery. We had to ask for salt and ketchup, and even then, only ketchup was produced. To be fair, the chips were good, but that 's about all I can really say. I was about to comment that at least the sandwiches arrived reasonably quickly, but given that they seemed to have come straight from the fridge, perhaps that isn 't surprising. Next time there 's nothing else open in Middleham, I 'll just plough on to Leyburn. I 'd strongly advise other potential visitors to do the same after Mr Grumpy 's attitude, you 'll have a very different view of the warm Yorkshire welcome that apparently exists in guidebooks."