Rosemary Fries Rosemary Fries
Oscar Bentleys

Oscar Bentleys

10 Guildhall Street, Canterbury CT1 2JQ, United Kingdom, CT1 2DY

Wine • Cafés • Steak • Seafood


"When we first walked in the staff just didn’t acknowledge us there was no table of 6 available so asked if we could move the table of 2 and table of 4 together as they were next to each other and both free. At first we was told no and then after a bit of explaining we was told we’d have to wait 15 minutes so they could clear the table. There was a tray with a few empty drinks on. 15 mins was up so we all went in and sat down the tray with drinks on was still on the table and the table hadn’t even been wiped. After all getting settled the waitress finally moved the tray and explained they was busy. We ordered drinks and food together. The drinks took 20 minutes to come. I had coke in a bottle and a glass with ice in. My ice was already half melted. Over an hour later our food came out. Burgers were dry. The Mac and cheese was the worst thing I had ever seen. It was like really stodgy porridge and did not taste of cheese at all. Any time we asked the waitress something she just made it seem like we was asking her to go above and beyond for us when really we wasn’t being difficult even in the slightest. At the end we go to pay and they add a 10% service fee without even asking. Why would I want to pay 10% of my nearly £150 bill for a poor and quite disgusting service. The only plus’s side to this place was the decorations, the mayonnaise and the fact they allowed dogs in"

Bella Italia

Bella Italia

4AA Leisure Scheme, Norwich, NR11EE, United Kingdom

Pizza • Cafés • Pasta • Italian


"I went with a group of people last night and we were waiting nearly minutes for our drinks to arrive, Then finally ordered our food and they took over an hour with that then they served us half cooked prawns which we did not realise until i ate one and had a funny taste in my mouth so we checked the others and they were part cooked and part raw which is abissmal i told them to take them away then they offered to cook more i said i do not want any more food from you as i didn't feel well then and hour later when everyone finished there main course the waiter who seemed non existent finally arrived to take pudding orders and tried offering me it when i told him i didn't feel well was ridiculous and that i wished to speak to the manager he arrived minutes later and tried telling me that the prawns were cooked so i told him to go get them and we can check again even after the waiter admitted they were not cooked and my whole cooked see they were not then he asked what he could do to help with the issue so i told him to remove all my food off the bill which he said he did but when it came to pay he had not taken anything off and even tried charging for a free bread dish which i asked for to try and settle my stomach so i spoke to the rude manager again to remove it all he then added a service charge and tried billing us for things we didn't have so they ruined my first night out in a month and made me very ill and just didn't care the service was the worst i have ever seen and i eat out rather a lot due to hours i work so to all members of the public do not go eat there unless you wish to be very ill and have a condescending manager try telling you that your wrong."

Loft

Loft

23B George Street, St Albans, United Kingdom

Steak • British • European • Contemporary


"Well at least we can laugh about it now…not the special night we were expecting for our daughters 18th. The warning signs were there with the non-matching cutlery and the spelling mistakes on the menu, Halloumi fires, ****** merry or peppercom sauce anyone? The waiter took my beer order and disappeared leaving the rest of my family staring aghast and thirsty as he walked off. My daughter was looking forward to her first legal drink, a cocktail, unfortunately when it came there were a few ants in the drink, maybe off the mint leaves. Obviously we asked then to make a new cocktail. Things went from bad to worse….the replacement cocktail again had a few ants crawling in it, back it went, after ordering Pork Belly Bites starters, the waiter returned 5 minutes later to say unfortunately there were none left, and the two steaks we ordered medium rare tried to crawl off the plates as soon as they arrived, not sure they even said hello to the grill. The steaks were taken off to be cooked properly whilst the others ate their duck, which was fine. The steaks came back fine, albeit three of us had finished. At least the waiter gave the kids a laugh hitting his head on the low wooden beam, not once but three times, perhaps the best value for money of the night. Things sometimes don’t go well, I offered 50% which was accepted with apology and no argument, fair enough, 3 stars for effort!"