Triple Stack Combo
Buca Di Beppo - Village Hotel Wirral

Buca Di Beppo - Village Hotel Wirral

Pool Lane Wirral, Merseyside CH62 4UE, CH62 4UA, Bromborough, United Kingdom

Cafés • Pizza • Sushi • Fondue


"We arrived as a family of four with no booking on a Sunday evening, the restaurant was fairly quiet, about 8 ish tables were taken, the gentleman at the entrance of the restaurant kindly ushered us to our table asking us for our drinks order...whilst we looked at menu, he told us a waitress would be serving us. We waited for an eternity for our drinks to arrive, what aggravated me when a couple arrived seated next to our table, took drinks order and they arrived before ours! We noticed another couple seated other side of us had finished their starter and waited a while for their plates to be removed. Our drinks arrived by our waitress with no people skills what so ever, we questioned her regarding steaks, she was unable to answer er, not sure, one is softer as to sirloin and rump. Again, restaurant was quiet but no sign of waitresses working' our meals arrived after another long wait, 3 of us ordered burgers, 1 with steak. 2 burgers were cold to eat along with the buns as if buns had just been taken out of fridge. As we waited a long time I begrudgingly ate with rustic' chips that were mildly warm again! I noticed couple who were there before us had left the majority of their meals (burgers again) and chips and left, no one cleared their table for at least 10 mins! Couple next to us who arrived after us had their order mixed up, lady ordered chicken/avocado salad, waitress took wrong meal away, I could clearly see the couple were both aggravated. We finished our not so great meal and again long wait for table to be cleared. Salad arrived on next table, lady complained there was no avocado in, after much deliberation we heard waitress say chef said no avocados left Gentleman in suit, I presume manager apologised offering her another meal, they also mentioned they had an extra long wait and wish to go elsewhere. We asked for the bill, bearing in mind when we arrived we informed gentleman we had 2 vouchers 2 for 1 so it'll be 2 transactions. The bill came as one transaction £98!!!!! No way our meal was worth that anyway! (we had no starter or dessert, 4 beers, 2 cokes, 1 jug of water So, again another long wait for bill to be rectified, we waited that long that we left table to wait for bill at till point, hence to say, leaving no tip! Absolutely disgraceful experience overall, that us and going by other diners we will not be returning!!! "

Village Grill - Village Hotel Nottingham

Village Grill - Village Hotel Nottingham

Village Hotel Brailsford Way Nottingham, Nottinghamshire NG9 6DL, Broxtowe, United Kingdom

Cafés • English • European • Fast Food


"If you could give no stars that would be my option. Booked a table on Saturday morning for Saturday evening 5pm, all confirmations came back. Arrived for our meal (3 adults 2 children 1 which required a high chair) stood at the entrance to the restaurant for 5 minutes (where the greet point was) but no one came so entered restaurant and headed towards the bar. Saw a lad clearing some tables so asked him about my reservation but was quickly dismissed with him stating “he didn’t normally work there” and he hurried off to find someone else. A “manager” then came out walked past us to collect an iPad from said greeting point then headed back. Asked our name, name given to which he then was looking on the iPad and discussing with us where we could or couldn’t sit... we had made a reservation why is one of the tables that’s noted reserved not for us? After finally deciding where to put us he took us to the table. We sat down and he said he would fetch a high chair. 10 minute later we are still sitting there no high chair no menu no drinks orders taken. Just completely being ignored. The fact that the restaurant was empty and the only people within were at the bar or watching sports on a tv in the corner just added salt to the wound. Therefore being extrmemely fed up with the entire experience and feeling very unwelcome we left and went over the road to the pub/restaurant the corn mill and had a completely opposite experience. Will never Attempt the village again!"

Village Grill - Village Hotel Leeds North

Village Grill - Village Hotel Leeds North

186 Otley Road Headingley Leeds, West Yorkshire LS16 5PR, LS16 6EZ, United Kingdom

Bbq • Pasta • British • Burgers


"I visited pub and grill bar in other village hotels, but that was my first visit. to say I was disappointed, is an understatement. I booked well in advance for table. when I arrived, no table was booked, even if one of the employees brought my reservation on his tablet and I had previously confirmed my reservation. I was told to find one table and sit there. as they want, it was very busy because of football and rugby. After we wait for table to become available, we have settled. After waiting for someone to come to us (what they did not) I went to cash and explained that we included our meal in our stay and which menu we could use. I was told that they always used and one was pointed to me. we choose our eating and patiently waited at the bar for 15 minutes, just to say that we had the wrong menu it was a set menu from which we had to choose. I went back to my party of 6 and asked her to choose again. back to the bar for another 15 minutes waiting and ordered our food. after a 35-minute waiting period, our starters came out. After we had waited five minutes for my starter who was humous, we ate. our main meal began minus the cheese on our burgers, for which we paid extra. my daughter waited for her 10 minutes after we got ours. when we ask where her meal was, we were told that we were sorry we forgot to get out. when she got her steak, they had forgotten the pfeffer sauce. ! after completing our main course 2 of my party had paid for dessert, it was obvious to wait after another 20-minute, it was not appearing. until now it was 10.45 we had our table for 8 o'clock booked. when I approached a worker, no apology or explanation was offered about the series of failures. we had booked a night to meet the family. to celebrate the 30th birthday of my daughter. that has proved to be a sniff. I'm sure they can understand why my party of 6 was so disappointed."

Village Pub Grill Village Wirral

Village Pub Grill Village Wirral

Birkenhead, United Kingdom

Soup • Cafés • Grill • Coffee


"We went for the brunch menu which we have had before and me and my partner brought friends who where over from Ireland. I dont why it had changed from the way is used to be set up but it was terrible, the food to help your self too wasnt even ready and out when we turned up so we had to wait before we could get any soup and bread, then range of starters was tiny and terrible but just in bigger bowls than it used to be. It was about 15 minute wait for the bread rolls, and then took the staff over 20 after we had finished the soup before relaising we had and asled if we wanted the roast which took over 15 minutes to come out and even when it did the veg was burnt and discoloured, things where missing off 3 of the 4 plates and one of my friends didnt eat any of it as it was that bad. A couple behind us didnt eat much of theres and a table of 20 there for a birthday also complained about thr tiny selection of starter food but when they did the chief brought a larger selection out which annoyed us further as we didnt get a the offer of a bigger selection. The staff didnt have a brain cell between then, tables where left dirty for over hald a hour and they still where sorted properly when we left. We had to clear our own plated into the bar so we had some room and there was plenty off staff but the women just followed each other round like lost sheep. The only one with a braincell was the guy who was the manger but even then he couldnt do it all on his own or manage the staff well. We where told the way that is set up is going to change again and it wont even be an all you can eat section and just set course meals. We will not be back again and will be telling people not to go either"