Phone: +441843299280
Address: Station Approach, Thanet, United Kingdom, CT9 5AF
City: Thanet
Dishes: 6
Reviews: 4007
Website: https://www.brewersfayre.co.uk/en-gb/locations/kent/the-promenade?cid=yext_41516180
"Was meant to be Christmas lunch ended up being dinner as was not even served our drinks until over an hour of being there. Meant to be a prosecco each on arrival...nope. After half an hour waiting to be seated we were told we were in the wrong table. Got moved...twice...I understand that the staff are overwhelmed but don't book so many customers if you can't handle it, I'd heard from so many people not to come here for Christmas dinner for a few years but you'd think they would learn by now. Waitress brought the wrong starters a few times, she told us off and said we were at the wrong table again..extremely rude. Food was rancid but at least we were fed because I didn't expect to be. Unfortunately we never gave a tip because the rude waitress was not getting a penny from me and there were no other staff around to give a tip to."
Menu - 6 options
All prices are estimates.
Roti
Soft and flaky flatbread, perfect for dipping into curries or enjoying with a side of vegetables and sauces.
Prawn
Juicy prawns grilled to perfection, seasoned with garlic and herbs, served with a tangy lemon butter sauce.
Fish & Chips
Crispy golden fried fish fillet served with classic French fries, a side of tangy tartar sauce, and a lemon wedge.
Chicken Curry
Tender chicken simmered in a rich, spiced curry sauce with aromatic herbs and a touch of coconut milk.
Prawn Cocktail
A classic starter with succulent prawns in a tangy, creamy cocktail sauce, served on a bed of crisp lettuce.
Courteney
Awful experience from beginning to end. Waited for over an hour for food, dirty bathrooms, and extremely rude staff.
Address
Reviews
Roam18272980725
Went for dinner prior to seeing Slade a few doors down.Main issue is lack of staff,1 guy behind the bar waited 20 mins for a drink then gave up.
Jackie
From start to finish a bad experience. Place was unclean, unstocked in food, drinks and bathroom requirements. Restaurant was very cold. Staff apart from one male , were rude and unhelpful.
J8778MRterriw
The service was excellent and the food at the carvery was exceptional, Jack's attentive service and friendly conversation made our experience even better. We will definitely be returning to this restaurant.
dhirabhaktad
Ate there twice whilst staying at the premier Inn, the staff were so polite and even suggested alternative when on the first night the meal I wanted wasn't available. The meal was simple but had flavour with no rush to eat Lovely atmosphere
missranger
Oh my god went here yesterday thought of having a family meal. Got in sat down family members was sitting looking at menus some reason I stayed looking at the cutlery on the table and glad I did if honest not only was it all stained with food there was clumps of food clearly visible I felt sick within seconds we got up and walked up I wouldn't even give their hygiene a 1 star rating I'd stay clear
Vikkievans1982
Don't go Christmas Day!! We booked and it was a total shambles,had to Ask twice for toilet roll to be placed in the ladies toilet as there was none,no drinks on arrival and had ate our starter before we were given drinks that I had to ask for 3 times,waitresses were rude everytime you asked them a question,and was told deserts were being prepared,50 mins later still no desert,we ended up walking out without it,won't be back
U3411RXellenb
I absolutely adore this restaurant - it's my go-to spot! I come here often, whether I'm alone or with family and friends, and it never disappoints. The staff is incredibly friendly and welcoming. The food is delicious and reasonably priced, and I appreciate their loyalty program as well as their gluten-free menu. The team is very knowledgeable about gluten and other allergies. Olivia and Jack were particularly helpful and patient when taking my order. The customer service is top-notch, the atmosphere is fantastic, and the food is consistently excellent.
Ellen
Booking online is really easy, My family and I were warmly greeted on arrival for our booking on Saturday at 7:15pm, seated and felt very comfortable, without being rushed. I often eat here, love the ambiance, the teams are super friendly and professional, , Gluten Free Options available, meals are always nice I feel that as a GF eater the teams are very well informed and knowledgeable, I also don’t feel over exposed, which is really nice. I want the thank everyone at the Prom for looking after me and my family on every visit… specially Olivia, Jack, Elle, Nan” Charlie etc… the chefs are great too
Reviewman12
Was meant to be Christmas lunch ended up being dinner as was not even served our drinks until over an hour of being there. Meant to be a prosecco each on arrival...nope. After half an hour waiting to be seated we were told we were in the wrong table. Got moved...twice...I understand that the staff are overwhelmed but don't book so many customers if you can't handle it, I'd heard from so many people not to come here for Christmas dinner for a few years but you'd think they would learn by now. Waitress brought the wrong starters a few times, she told us off and said we were at the wrong table again..extremely rude. Food was rancid but at least we were fed because I didn't expect to be. Unfortu...
Categories
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Pub Enjoy a lively atmosphere with our classic pub favorites. From hearty burgers and fish 'n' chips to savory pies and craft brews, our menu promises a cozy experience ideal for unwinding with friends.
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Steak Savor prime cuts of juicy, tender steaks, expertly grilled to perfection. Each bite offers a burst of flavor, served with classic sides and delectable sauces to enhance your dining experience.
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British Traditional and hearty, the British menu offers comfort classics like fish and chips, succulent roasts, and savory pies. Rediscover familiar favorites, lovingly crafted with timeless recipes and fresh, local ingredients.
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Fast Food Enjoy a variety of quick and delicious meals perfect for on-the-go dining. From juicy burgers and crispy fries to refreshing drinks, our fast food menu satisfies your cravings with speedy service and irresistible flavors.
Amenities
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Seating
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Free Wifi
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Visa Card
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Mastercard
