Phone: +441382826947
Address: Kingsway West Retail Park, DD3 8RX, Dundee City, United Kingdom
City: Dundee City
Menu Dishes: 35
Reviews: 8300
Website: https://locations.burgerking.co.uk/dundee/kingsway-west-retail-park
"I arrived at the restaurant around 7pm and ordered a standard-sized bacon double cheeseburger meal. Unfortunately, my first meal was not up to par - the fries were barely warm and the burger was lukewarm with cold bacon. I asked for a replacement and the young blonde woman with glasses kindly obliged (despite chewing gum while serving, which was not a good look). The second batch of fries were hot and fresh, but the burger was still not hot throughout and the cheese and bacon were cold. I requested for the burger to be heated in the microwave to save wasting more food. A different server quickly reheated the burger and it came back piping hot. However, I did notice some staff giving me looks as I caused a bit of an issue. It's worth mentioning to the staff that customers can hear conversations, even if they are out of view. The explanation for the cold bacon and burgers was that they were pre-cooked, which is understandable, but it doesn't excuse serving them cold. It seems like the food may not be checked for temperature before serving. Overall, the restaurant was clean and tidy, and most of the staff were friendly and well-presented. Would I return? Only for hot food, not for the experience I had this time. The attached picture is of the second burger."
All prices are estimates on menu.