Phone: +441545570205
Address: Castle Hotel, SA46 0AS, Ceredigion, United Kingdom
City: Ceredigion
Dishes: 3
Reviews: 1697
Website: http://www.the-castlehotel.co.uk
"We were on holiday in Llanon and the cottage we stayed in had a power cut which meant that I couldn’t wash my hair or have a coffee- it had been a difficult morning. We went into this hotel desperate for a coffee and we...were treated with hostility. We stood in the doorway surrounded by demanding notices of what you couldn’t do due to Covid and we were ignored by the staff. Eventually a female member of staff glanced up shouted across- we’re Not doing food. My husband said it wasn’t a problem as we only wanted coffee. I then asked for a decaf skinny latte and was told aggressively by (I think the manager) we don’t do skinny to which I said that was fine (being made to feel like a nuisance). After several minutes he then shouted across at us we haven’t got decaf. At which point we thanked him said we’d leave it. I left there in tears. He made an already frustrating day ten times worse, made us feel very unwelcome and a nuisance and coloured the start of the holiday for me. Thanks a lot we won’t ever go back there certainly will never recommend it. Not that they will probably care. If you don’t like English tourists then maybe you should re-think your career choice."
All prices are estimates.