Dining At Ravenwood Hall

Ice

➤ Unit 1, Lundy Court, Perkins Rd, Bury Saint Edmunds, United Kingdom

Menu • Cafés • Mexican • British • European

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"On January 13th, 2024, my party of four (two couples) visited ICE restaurant at 12:30 pm. We were excited to try out this establishment after finding it online. Unfortunately, our experience was disappointing. The nachos for starters had a poor cheese sauce, soggy chips, and were only saved by the pulled pork. Our main courses - which included sirloin, an open steak sandwich, and two chicken burgers - were also subpar. The steak on the sandwich was undercooked, the sirloin was cold and poorly prepared, and one of the chicken burgers was served cold while the other had raw chicken meat. When we addressed these issues with the waitress, she argued about the color of the chicken meat in the burgers and reluctantly replaced them with similarly cold dishes. To top it off, the Eaton mess sundae was lacking in quality, with just one small meringue and frozen raspberries. We had high hopes for ICE but the food and service fell short, ultimately leaving us disappointed. Despite the nice atmosphere, we will not be returning. Meal Type: Lunch, Price per person: £30-40, Food: 1, Service: 2, Atmosphere: 3."

The Grange And

➤ Barton Road, Thurston I-IP31 3PQ, United Kingdom

Menu • Lunch • British • Breakfast

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"Grange Hotel is a charming country hotel featuring a restaurant led by a chef who truly loves cooking. Everything is made from scratch using high-quality ingredients. The cuisine is modern British and cooked to perfection. We enjoyed a festive Christmas lunch that was simply delightful. The chef is a young talent with a bright future ahead."

Dining At Ravenwood Hall

➤ Mouse Lane, St Edmundsbury, United Kingdom, IP30 9JA

Menu • Steak • Dining • Cheese • Coffee

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"My son treated us to our Christmas lunch at Ravenwood Hall. Unfortunately, they apparently had a problem with their chef letting them down. Greeting us on arrival and explaining the situation and offering free drinks or a small refund would have been nice. Trying to pass off the dreadful meal we were served as worth £100 per head was shameful. Service was poor,no one asked if we would like drinks, no condiments on the table etc. food was dreadful some overcooked and burnt, some nearly raw. My daughter in law was served small amount of turkey, one and a half roast potatoes, one tiny stuffing ball and one small burnt pig in blanket with rock hard Brussels sprouts, the rest of the meal was just as dreadful. We will certainly remember Christmas 2023 as the Ravenwood Christmas disaster."

The Victoria

➤ Norton Rd, Thurston, United Kingdom

Menu • Soup • Fish • British • Ice Cream

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"As a group of nine, we went out for a quick meal. We ordered children's meals, a variety of small plates, and a pizza. Unfortunately, the pizza never arrived! When we spoke to the staff, they responded with, "Well, you probably didn't order it." They eventually realized that we had indeed placed the order and that it had been overlooked. They issued us a refund, but that was the extent of their response—no apology. To make matters worse, the beer garden was covered in dog waste, which left my grandson's trainers in a terrible state, forcing us to throw them away. It’s safe to say we won’t be coming back."

Beyton White Horse Inn

➤ Bury Road, Mid Suffolk, United Kingdom

Menu • Wine • Steak • Drinks • Chicken

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"What a fiasco. You couldn 't make it up, talk about Fawlty Towers. I stayed in room 6 this year, after specifically requesting not to stay in room 2 with it 's enormous bright green Fire Exit sign on all night. The nice young lady had some trouble letting me into room 6, the one right at the end of the block, but eventually we got in. Straight away I noticed that the original lock had been replaced and a bodge job had been done. As it was warm I left the door open for a bit. When I wanted a shower, I tried to lock the door from the inside, this proved impossible. So I went to the bar and explained and the nice young lady came back and said that her Dad would be along soon and he would have a look at it. Which he did. I returned the next evening at around 5.30, the pub garden was full, with drinkers seated around 6ft from my front door . I couldn 't get in. Again. I spent an embarrassing 5 10 mins trying, viewed by all of the drinkers outside. Eventually a nice chap offered to come and help. He too tried for ages and said the lock was utterly broken. He didn 't quite use those words though. : Then someone came out from the bar at my request and she literally had to kick the door in to gain access. All of this took place in front of the whole beer garden. On Sunday morning I tried to leave the room, I was unable to. I was locked in. As chance would have it the landlady rang me, to ask what time I wanted breakfast, on telling her of my plight she tried to gain access from outside and failed. Then another lady turned up and she climbed in through the window. Eventually, between them they got the lock open. This took some time. I wonder what would have happened if there had been a fire during the night? Perhaps I should also add that the duvet was torn, the wheel on the bed was broken, so you were sleeping at an odd angle. There was a dried blood stain on the duvet and a rip on the mattress cover. The sofa was very worn. There was black mould on the inside window and on the bath. The toilet seat had been screwed on wonky. I eventually located a wifi charger point, hidden behind the bedside table, but it didn 't work. I requested a discount, given the ridiculous situation with the lock and was offered £50 off a three night stay. Given the amount that is being charged, that was derogatory. She eventually gave me £100 off . with no apology."