Dining At Ravenwood Hall

Ice

➤ Unit 1, Lundy Court, Perkins Rd, Bury Saint Edmunds, United Kingdom

Menu • Cafés • Mexican • British • European

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"On January 13th, 2024, my party of four (two couples) visited ICE restaurant at 12:30 pm. We were excited to try out this establishment after finding it online. Unfortunately, our experience was disappointing. The nachos for starters had a poor cheese sauce, soggy chips, and were only saved by the pulled pork. Our main courses - which included sirloin, an open steak sandwich, and two chicken burgers - were also subpar. The steak on the sandwich was undercooked, the sirloin was cold and poorly prepared, and one of the chicken burgers was served cold while the other had raw chicken meat. When we addressed these issues with the waitress, she argued about the color of the chicken meat in the burgers and reluctantly replaced them with similarly cold dishes. To top it off, the Eaton mess sundae was lacking in quality, with just one small meringue and frozen raspberries. We had high hopes for ICE but the food and service fell short, ultimately leaving us disappointed. Despite the nice atmosphere, we will not be returning. Meal Type: Lunch, Price per person: £30-40, Food: 1, Service: 2, Atmosphere: 3."

Dining At Ravenwood Hall

➤ Mouse Lane, St Edmundsbury, United Kingdom, IP30 9JA

Menu • Steak • Dining • Cheese • Coffee

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"My father booked for Christmas Day lunch on the basis of liking the new owner's other hotel. Unfortunately, the meal was very small portions and poor quality especially for the top end price charged. The soup had large lumps of fat and rind in rather than lardons, but was otherwise ok. The Gravlax dressing was very tart. The main was terrible. A small plate and it was hardly full. Small bits of turkey, one small bit of stuffing, one small pig in a blanket, no gravy as such, hardly any veg (4 tiny sprouts, 2 small chantenay carrots and 3 half roast potatoes). I know that top end restaurants often serve small portions but they should be well presented and of high quality but the standard of this meal was more comparable to school dinner. The parsnips were missing and when I asked for them I received a plate of half raw parsnips. Talking to other guests they had the same parsnip experience. The pudding was ok but small. It was not clear if coffee was included as it was not listed on the menu. We decided to leave straight away. As we left several other guests were complaining along similar lines to us. I gather from speaking to the manager that there had been some sort of problem in the kitchen. I know that mass catering is not easy but they seem to manage well other times judging by the good reviews. The front of house staff were doing their best and I do not blame them but it was all very poor. A real shame. The meal had been paid for in advance and my father was too polite to make a fuss."

The Victoria

➤ Norton Rd, Thurston, United Kingdom

Menu • Soup • Fish • British • Ice Cream

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"As a group of nine, we went out for a quick meal. We ordered children's meals, a variety of small plates, and a pizza. Unfortunately, the pizza never arrived! When we spoke to the staff, they responded with, "Well, you probably didn't order it." They eventually realized that we had indeed placed the order and that it had been overlooked. They issued us a refund, but that was the extent of their response—no apology. To make matters worse, the beer garden was covered in dog waste, which left my grandson's trainers in a terrible state, forcing us to throw them away. It’s safe to say we won’t be coming back."

Beyton White Horse Inn

➤ Bury Road, Mid Suffolk, United Kingdom

Menu • Wine • Steak • Drinks • Chicken

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"What a fiasco. You couldn 't make it up, talk about Fawlty Towers. I stayed in room 6 this year, after specifically requesting not to stay in room 2 with it 's enormous bright green Fire Exit sign on all night. The nice young lady had some trouble letting me into room 6, the one right at the end of the block, but eventually we got in. Straight away I noticed that the original lock had been replaced and a bodge job had been done. As it was warm I left the door open for a bit. When I wanted a shower, I tried to lock the door from the inside, this proved impossible. So I went to the bar and explained and the nice young lady came back and said that her Dad would be along soon and he would have a look at it. Which he did. I returned the next evening at around 5.30, the pub garden was full, with drinkers seated around 6ft from my front door . I couldn 't get in. Again. I spent an embarrassing 5 10 mins trying, viewed by all of the drinkers outside. Eventually a nice chap offered to come and help. He too tried for ages and said the lock was utterly broken. He didn 't quite use those words though. : Then someone came out from the bar at my request and she literally had to kick the door in to gain access. All of this took place in front of the whole beer garden. On Sunday morning I tried to leave the room, I was unable to. I was locked in. As chance would have it the landlady rang me, to ask what time I wanted breakfast, on telling her of my plight she tried to gain access from outside and failed. Then another lady turned up and she climbed in through the window. Eventually, between them they got the lock open. This took some time. I wonder what would have happened if there had been a fire during the night? Perhaps I should also add that the duvet was torn, the wheel on the bed was broken, so you were sleeping at an odd angle. There was a dried blood stain on the duvet and a rip on the mattress cover. The sofa was very worn. There was black mould on the inside window and on the bath. The toilet seat had been screwed on wonky. I eventually located a wifi charger point, hidden behind the bedside table, but it didn 't work. I requested a discount, given the ridiculous situation with the lock and was offered £50 off a three night stay. Given the amount that is being charged, that was derogatory. She eventually gave me £100 off . with no apology."

The Orchard Room

➤ Great Green, Mid Suffolk, United Kingdom

Menu • Wine • Coffee • Ice Cream • Breakfast

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"Summary ..... nothing is too much trouble for the staff at The Orchard Room.I took my son, daughter in law and two of my grandchildren there today for lunch.My son and daughter in law had never been there before and I think they wondered why on earth I felt there was somewhere nice to go in Thurston for lunch! However, they were very very pleasantly surprised and thoroughly enjoyed themselves.We all enjoyed brilliant service from the staff team and fantastic freshly prepared food. We have absolutely nothing negative to say about our experience. The environment is perfect ... lovely views out into the orchard with the chickens, warm, comfortable, calm and relaxing.We enjoyed a very leisurely lunch taking about 2 hours in total which suited us absolutely fine. We were not hurried along and the staff were very happy to go at our speed.We went for a lovely walk in the grounds before and after our lunch, played with the resident dog and my granddaughter was given some bread to feed the chickens which she thoroughly enjoyed.Thank you very much to all the staff at The Orchard Room from us all a perfect lunch."