Phone: +41798486116,+41796622455
Address: Schweiz/Suisse/Svizzera/Svizra, Switzerland, Swiss Confederation, 3984, Fiesch
City: Fiesch
Dishes: 5
Reviews: 591
Website: http://www.aletsch-duglacier.ch/
"I never, ever, write bad reviews... never... so this is a first and it only comes after having had the worst and most insulting experience I have ever had as a customer. The place smelled of pee as we walked in so we went straight to the terrasse outside. We waited in good spirits... the table was full of beer stains and as our drinks finally arrived (after a long time), he showed no sign of wanting to clean the table before giving us our drinks so I asked kindly if he could wipe it first. When our pizzas arrived (after more than 1 hour) they were burnt and hard as stone, so we made a complaint... his reaction was not at all compliant but offensive and rude. None of us could even cut a piece of our food and the kids went back to the hotel hungry. When the bill arrived we asked if we could have a discount given that the food was simply inedible. He attacked us saying we were rude to him since the moment we walked in, that ‘he had no need to enter into a discussion with us, as anyway we would never see each other again’ and ‘that we must be on our period’ ... We looked at each other speechless and walked away without engaging furthermore in what seemed like a hopeless situation... We were not expecting 4* dining, but we hoped it would at least be edible food... without being insulted... Never again, you bet!"
All prices are estimates.