Frankie & Benny's - Menu

Unit 17, Central Retail Park, Falkirk, FK11LW, United Kingdom

🛍 Kebab, Cafés, Seafood, European

3.9 💬 8133 Reviews
Frankie & Benny's

Phone: +441324639236

Address: Unit 17, Central Retail Park, Falkirk, FK11LW, United Kingdom

City: Falkirk

Menu Dishes: 35

Reviews: 8133

Website: http://www.frankieandbennys.com/restaurant/frankie-bennys-falkirk

"Disappointing from the moment we entered. Had to wait longer than expected to be seated and the waitress took far too long to take our drinks order, despite the restaurant not being at capacity. When she did arrive we had already decided on our starters and main course and ordered everything together. The starters arrived but we still had no drinks, very embarrassing from a restaurant point of view. The starters were fine but the mains were way below par. Pasta was slimy and oily and contained only had 3 small meatballs. The included bacon was fatty and undercooked. There was not one single checkback from the waitress. Overall, a very poor experience and we won't be in a hurry to return."

Full menu - 35 options

All prices are estimates on menu.

Pizza

Wraps

Hot Dogs

Salads

Sandwiches

Starters

Sides & Add-Ons

Seafood

Fish Dishes

Burgers - Do It Your Way

Chicken Dishes

Skinny

Calzones - Loaded And Folded

Burger

Grills

Vegetarian

American Food

Beef

Pasta

Entrées

User User

So, it's francie and bennys. it is a chain, so if they are familiar with the chain, then I think this twog will be identical to the others (I am not ..

Address

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Reviews

User
User

it can be busy at the weekends, which means a slow service, but the staff is very friendly and helpful, eating is excellent and the restaurant is a pleasant.


User
User

how family goes to eat in falkirk, that's pretty good. the personal is always friendly, the atmosphere is not childish, but they service for children is great ..


User
User

The food was tasty, but the service wasn't great. Johannes Paul went above and beyond to make the children feel special and added a nice touch to our visit. Thank you. View menu


User
User

The wings and barbecue at this restaurant are spot on for a party of 10. The children loved it, and the staff was excellent, especially with our baby. We even had the opportunity to practice our Italian fluency while dining.


User
User

There were 3 of us adults visited the falkirk restaurant today for lunch. It was very busy but we were quickly shown to our seats. We were greeted by John Paul (JP). He was very pleasant and seen to us throughout our meal. Meal was very good . Would recommend restaurant for both its food and table service.


User
User

had dinner with woman and son. had the special menu and it was more fantastic for the price and the portions are massive. two dinge leave the place down, the price of softdrinks and the limited beer selections that would recommend this place next to me. the staff is friendly, but always ask if the meal is in order when they have their mouth. View menu


User
User

my family has been here for over 3 years. a waitress reminded us every time we get back. even after a 2 year break because of kovid eating is always on a high standard and service fast. the prices do not reflect a value ratio on the food page, and if they order a pizza from the large children's menu. 1 pizza will feed 2 x under 7s. they are massive, I wish them all well at the upcoming renovation start on Saturday for 2 weeks and I will see them soon to see the new look restaurant.


User
User

I just wanted to express my sincere gratitude for the lovely lunch my daughters and I enjoyed today. The waiter who served us was fantastic, and another staff member noticed that my daughter was a fan of Monster Inc. The staff member went above and beyond by providing character impressions for us, which made my daughters incredibly happy. The food was delicious and served promptly. I hope the waiter knows that my girls were thrilled by the experience. We will definitely be returning.


Gavin
Gavin

Disappointing from the moment we entered. Had to wait longer than expected to be seated and the waitress took far too long to take our drinks order, despite the restaurant not being at capacity. When she did arrive we had already decided on our starters and main course and ordered everything together. The starters arrived but we still had no drinks, very embarrassing from a restaurant point of view. The starters were fine but the mains were way below par. Pasta was slimy and oily and contained only had 3 small meatballs. The included bacon was fatty and undercooked. There was not one single checkback from the waitress. Overall, a very poor experience and we won't be in a hurry to return. View menu

Categories

  • Kebab Savor our delicious kebabs, expertly grilled and bursting with flavor. Choose from a variety of meats and vibrant spices, served with fresh sides. Perfect for a satisfying and flavorful meal.
  • Cafés Charming cafés offering a variety of freshly brewed coffees and teas, along with light snacks, pastries, and desserts. Perfect for a morning pick-me-up or an afternoon treat in a cozy atmosphere. View menu
  • Seafood Dive into the freshest catches of the sea with our seafood selection, featuring exquisite dishes prepared with high-quality fish and shellfish. Savor the flavors of the ocean in every bite!
  • European

Amenities

  • Amex
  • Beer
  • menu
  • Wine
  • menu
  • Visa Card

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"Horrendous attitude from one of the owners/family helpers called Lee. I would like to highlight that Sonia provided a professional customer service experience in comparison to Lee. Placed the order at arrived at When I called at to find out...what was happening, Sonia offered to phone the driver to find out the situation for me, which was good. Whilst waiting on Sonia phoning me back, I received a call from Lee asking me to tell her what the problem was, I explained her colleague was dealing with it she then went on to explain how busy they are, which is understandable and I understand the challenges businesses have at the moment, owning my own. But there was no apology. In fact Lee (who at this point I did not know was the owner/family helper until Sonia told me) went on to tell me it was my fault I ordered from Just eat as they had their own orders to fill first?? Eh hello? It doesn't matter how I place my order, I chose your business to order my dinner from!. Anyway I explained to her that I didn't like her tone of voice and felt she was being really aggressive with me. She asked me if I wanted to cancel my order,I said we have been waiting two hours, so we may as well wait, however she was very forceful and kept saying no I will cancel, I will cancel and then decided to put the phone down on me. I couldn't believe how I had been treated as a customer! Then Sonia kindly phoned back to apologise and I asked whoever that was, should not be in a customer role and I was shocked to be spoken to in that way. She then went on to inform me Lee is the owner/family helper! Shocking. Sonia asked for my details and explained she would let the other owner know what had happened. hours later, I've not heard a peep from the restaurant. So I've made the decision to leave a review after explaining to them, this is what I would do. After waiting over and a half hours and using them for the first time, the food was below average. The pakoras and rice was nice, however the chicken korma was inedible, it was stringy and chewy, the lamb bhuna sauce was nice, the lamb was fatty and chewy. So all that wait for pakora and rice and sauce. We won't be back! Horrendous way to speak and treat customers!"