Phone: +441254942864,+441254231577,+441254394788
Address: Burnley Road, BB5 6LD, Hyndburn, United Kingdom
City: Hyndburn
Dishes: 11
Reviews: 2166
"We booked lunch here for 12pm and were one if the first there. It took about 20 minutes to get our first drinks as they only had one woman taking orders running the bar and serving food. It took almost 2 hours for our food to come and when it came, my mother and I had to send it back as it was cold. Both my adult sons food was cold too but they were too hungry to send it back. Our food came back after a minute and was soggy as is had been microwaved. My partner ordered a steak medium but it was extremely well done as well. As a family, we very rarely get to eat out together as money is tight. We were really looking forward to it. When paying, I explained our experience and they still charged full price. Griffin's head isn't cheap at all and paying for food and a poor experience that isn't great is awful. If they know that they don't have the staff to cater for a full pub, they shouldn't be taking more orders or at least warn customers that it will take a couple of hours for food to come out. That way we could have gone elsewhere. We won't be returning and I'm sure the group of elderly ladies across from us who arrived at the same time won't either. They still hadn't received their food when we were leaving!"
All prices are estimates.