Phone: +441970612201,+441970612444
Address: Marine Terrace, SY23 2DA, Ceredigion, United Kingdom
City: Ceredigion
Dishes: 5
Reviews: 288
Website: http://www.richmondhotel.wales/
"Booked table for Sunday lunch and was expecting usual high standard of food and service. Unfortunately this wasn't the case at all. They were only doing a bar menu which was fine as it did have a roast option but the roast alone was £16.95 per head. The meat was ok but the roasties were deep fried, the amount of mash was so small we eventually found it hiding under the yorkshire, all the veg appeared to be frozen. When you're being charged that much you expect more than frozen peas, carrots and broccoli. We had to send the califlower cheese back as it had no sauce or cheese on it! The waiter we had was very dirty. His clothes were unkept and extremely dirty and for the whole time we were there his mask was under his chin which is unacceptable. The owner didn't seem to care of his attire or for not wearing his mask whilst serving her customers and he was serving multiple tables. In the present climate with COVID this was not acceptable. The other waitress cleared some of our plates and veg away and 2 family members were still eating! Very poor quality for overpriced food. When I went to pay the bill, they had charged me for another table's drinks!! All in all not a good experience unfortunately and not sure why their standards have dropped so much. If I didn't know who the owner was I would have thought it had changed hands. They have clearly priced themselves out the market as it was very expensive for the quality of food and clearly explains why it was so quiet which is a shame as it used to be so good. Will not go back unless they bring the standards back up. COVID can't be blamed for bad service and lack of management."
All prices are estimates.