Phone: +442088177117
Address: St. Giles Hotel, Hounslow, United Kingdom, TW14 9AD, HOUNSLOW
City: HOUNSLOW
Dishes: 15
Reviews: 170
Website: https://www.stgileshotels.com/st-giles-heathrow/dining/il-grasso-restaurant
"Myself (23) and my colleague (25) ate here after a long day at work. We are Hospitality Managers. What a bad decision. Firstly we were greeted in a basic manner, as apposed to the respectable welcoming manner any older guests were greeted with. The manager 'Tony ' sat us down and I asked him for a children 's menu '. When ready to place our order I asked for 2 meals off the children 's menu. I was told by the manager that it was only for children. I went on to explain that I have a very small appetite and don 't like anything fancy as all the meals on the Italian menu I knew I wouldn 't like. I also explained how 2 children 's meals totalled £12 and most adult meals were around £7-9 so I would be spending more money. He told me again, no. I then asked for a few more minutes to re look over the menu. When returning I ordered the spaghetti bolognese wth the manager, and asked if it was possible to have a side order of bread and butter. He said 'you 've already had bread ' (referring to the 3 bread rolls we received on sitting). I explained I meant sliced bread, and that I would pay for it ofcourse. He then gave me a weird look and tutted, but said yes. I was brought up in a family home where my dad used to cook meals like spaghetti bolognese all the time, we are not posh people, and like most English people make a sandwich out of everything. When my meal arrived I put some 'spag bol ' on my bread and began to eat. The chef (who I 'm assuming was head chef as just stood around doing nothing but touching his face while the other chef ran around preparing all the meals) began to stare at me whilst I was eating. Feeling very uncomfortable I tried to not pay attention and enjoy my meal. I then looked up again and he was still staring and smiling. He then called over the manager and the bar man and started to speak to them. One by one they all stared at me. After they left, the chef began to laugh whilst still staring at me and walked away. I felt extremely uncomfortable and stopped eating my meal. Whilst sat waiting to be cleared another couple were sat next to us. They received friendly conversation and 6 bread rolls (same size party). The waiting staff and manager were extremely attentive to these guests who I got the impression were regulars. After waiting and waiting we decided to get up for the bill. We were spoke to very briefly and abruptly. The manager made it quite clear he did not like us. I have never in my life been refused a meal due to my age, and I find this disgusting! And I 'm not sure that the way we 're were treated was due to us being 'young ' or for the fact I had bread and butter with my meal (like a real midlander) but it was not acceptable and I would never in my treat any customer in any of my restaurants like that. I believe we 'go the extra mile ' for our guests, not judge someone on their age, sex, looks, race etc. I have had few bad restaurant experiences, and none of them have ever upset me enough to write to the head office or TripAdvisor. But in the case, I felt I needed to express my disappointment."
Menu - 15 options
All prices are estimates.
Prawn
Juicy prawns grilled to perfection, seasoned with garlic and herbs, served with a tangy lemon butter sauce.
Tiramisu
A classic Italian dessert featuring layers of coffee-soaked ladyfingers, rich mascarpone cream, and a dusting of cocoa powder.
Meatballs
Juicy meatballs simmered in rich tomato sauce with herbs, served with crusty bread for a hearty meal.
Carbonara
A classic Italian pasta dish with creamy egg sauce, pancetta, Parmesan, and a touch of black pepper.
Minestrone
A hearty Italian soup with mixed vegetables, beans, and pasta in a savory tomato broth.
Fettuccine
Fettuccine served in a creamy Alfredo sauce with rich Parmesan and a hint of garlic, topped with fresh herbs.
Fish And Chips
Crispy battered fish served with golden fries and tartar sauce.
Spaghetti Carbonara
Classic Italian pasta dish with creamy eggs, crispy pancetta, Parmesan cheese, and black pepper.
Christos
Food was excellent, cooked right. Service was speedy. All dishes were well presented.
Address
Reviews
vangelis
Great service, amazing pappardelle with broccoli and chicken. Keep up the good work guys
Charlie
I love this place! It has a fantastic King Prawn and spaghetti dish that I always chose. Staff are always friendly and the service is great!
814kylet
Stopped in due to flight being cancelled. Read reviews saying that the service was poor and the food was decent. Those are facts about this restaurant.
Maro
So nice restaurant and relaxing atmosphere. Highly recommended. The pasta that I had was delicious prepared from the Italian chef. Staff was friendly and welcoming. Good location if you stayed at the hotel and need a proper lunch !
Nathalie
Very friendly and helpful staff. We were greeted with a smile which is always nice. The menu has lots of options and I love the idea to see into the kitchen when they prepare your meal. The pasta was great! portion just right for me and fresh bread rolls on the table with your meal. I would definitely come back. :
babslinmar
Booked to go here as we was staying in the hotel. There was myself and 3 friends. We booked for 8 o clock our order was taken 10 minutes later. After an hour we asked where are meal was as we had noticed people who had come in after us where getting their food. The waiter said 5 minutes. After another 20 minutes we still had not received our meal so we asked again and eventually it came. I had the chicken in garlic and cream sauce with sauté potatoes. The chicken was like rubber it had hardly and sauce and the 4 small roast not sauted potatoes where rock hard. Its got to be one of the worse meals and service I have ever experienced.
taurustime
An end of school year lunch took us back to our favourite Feltham restaurant Il Grasso. Sited inside the newly refurbished and recently redeveloped St Giles Hotel, this restaurant makes an ideal lunch time venue. The restaurant has been expended to accommodate the new additional hotel wing so I would imagine that it is extremely busy with visiting tourists for breakfast and dinner. However, on every lunch time visit we have made, it is blissfully quiet no more than 8 other diners yet is only 5 minutes' walk from Feltham's bustling town centre. The Italian menu is simple, the quality of the food excellent, all freshly cooked to order in the open plan kitchen. I opted for the smoked salmon sta...
taurustime
A combination of two birthdays a business and a colleague led us back to one of our favourite restaurants in Feltham. Since our last visit, the restaurant within the St Giles Hotel had undergone a major face lift. I imagine that this was due to the opening of the new hotel annexe, which would have put pressure on the dining room for breakfast and dinner guests. Out with the rather dated planted island units and furniture and in with a new open plan ambience with new dining tables and chairs. The food has not suffered in the transformation and the restaurant is always very quite during lunch as I imagine most pots breakfast guests probably head into London for the day since the hotel is nly a...
Chazz123
Myself (23) and my colleague (25) ate here after a long day at work. We are Hospitality Managers. What a bad decision. Firstly we were greeted in a basic manner, as apposed to the respectable welcoming manner any older guests were greeted with. The manager 'Tony ' sat us down and I asked him for a children 's menu '. When ready to place our order I asked for 2 meals off the children 's menu. I was told by the manager that it was only for children. I went on to explain that I have a very small appetite and don 't like anything fancy as all the meals on the Italian menu I knew I wouldn 't like. I also explained how 2 children 's meals totalled £12 and most adult meals were around £7-9 so I wou...
Categories
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Full Savor a delightful array of authentic flavors with our carefully curated menu. Indulge in a variety of dishes, crafted to perfection, offering something for every palate.
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Pasta Delight in our selection of classic and contemporary pasta dishes, each crafted with fresh, quality ingredients and flavorful sauces that capture the essence of Italian cuisine in every bite.
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Italian Savor the rich and diverse flavors of Italy with our menu, offering classic pasta, savory risottos, and traditional meat and seafood dishes, all crafted with authentic ingredients and passion. Buon appetito!
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British Traditional and hearty, the British menu offers comfort classics like fish and chips, succulent roasts, and savory pies. Rediscover familiar favorites, lovingly crafted with timeless recipes and fresh, local ingredients.
Amenities
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Seating
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Mastercard
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Diners Club
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Reservations
