Phone: +441912618896
Address: Strawberry Place, Newcastle Upon Tyne, United Kingdom, Newcastle upon Tyne
City: Newcastle upon Tyne
Dishes: 9
Reviews: 1286
Website: https://infusionnewcastle.co.uk/
"A really unsatisfactory level of service. We sat down for our food and it took the staff 20 minutes to come and greet us and take our drinks orders. We recieved our drinks in a reasonable time, and the waitress took our starter order which...consisted of chicken and sweetcorn soup and hot and sour soup, and also took our main course order. This took a further 30 minutes to arrive. We understood the restaurant was busy and therefore did not say anything and patiently waited and ate our food. The soup was lukewarm at most and was not worth the 30 minute wait. As we placed our starter and main course at the same time and asked explicitly for the main courses to come straight after the soup, we expected the food to arrive shorty after our soup. The food came 55 minutes later. Frustrated and hungry, I politely asked the staff how long our food was going to be. She replied by laughing and saying she will only bring it out when it is made and I should be patient. This amplified the poor customer service, as she did not apologise for the soup being late, and laughed in my face when I asked how long our food would be. The food arrived staggered, meaning we only received each dish at a time. The actual food was hot, but all dishes were very sour for some reason. We ordered the fish chill hot pot which was very fragrant and flavoursome, but apart from that, the rest of the dishes (black bean chicken, cantonese chicken, kung po chicken, kung po prawns) were all extremely sour. Having been here before, this was a real shame and a poor example of customer service. The first time was mediocre at best but we decided to return in order to give it another chance but instead of the food and customer service improving, it has completely plummeted. I would advise all potential customers to perhaps look elsewhere if you are looking for a warm, inviting dining experience, as this was the complete opposite of what we received."
Menu - 9 options
All prices are estimates.
Cauliflower
Crispy cauliflower florets with tangy lemon aioli and a sprinkle of fresh herbs.
Spring Rolls
Crispy rolls stuffed with fresh vegetables and savory herbs, served with a tangy dipping sauce.
Chicken Katsu
Crispy breaded chicken cutlet served with a savory katsu sauce and a side of steamed rice.
Western Pizza
Classic Western pizza with tomato sauce, mozzarella cheese, savory ham, crispy bacon, and fresh vegetables.
Chicken Curry
Tender chicken simmered in a rich, spiced curry sauce with aromatic herbs and a touch of coconut milk.
Chicken Satay
Grilled marinated chicken skewers served with a savory peanut dipping sauce.
Chicken Teriyaki
Grilled chicken glazed with sweet and savory teriyaki sauce, served with steamed rice and vegetables.
Szechuan Chicken
Spicy Szechuan-style chicken stir-fried with vegetables in a savory sauce.
User
incredible food, great service if you have a chance to try the fish hot pot! definitely worth a visit
Address
Reviews
User
Always a pleasure eating here. All of the dishes are wonderful and delicious particularly the fish in chilli oil. Service is super friendly and felt at ease in the restaurant.
User
we went by chance to the place, because I never knew it existed. some dishes are also half-alway, as they even told us about which they buy. the service is very good, the lady is also really nice. I want to come back.
User
we had such a good time. the personal was super nice what made our experience even better. that was delicious. I couldn't order it differently from this visit to order the aubergine and mince pork casserole again. the dish is just so delicious, I recommend it to everyone. I'm happy to come back.
User
we had such a good time. the personal was super nice what made our experience even better. that was delicious. I couldn't order it differently from this visit to order the aubergine and mince pork casserole again. the dish is just so delicious, I recommend it to everyone. I'm happy to come back.
User
Granted, this restaurant has dishes you won’t find from your average Chinese takeaway, but it’s way too overpriced. Mains don’t come with rice, and they charge £10 for the simplest of dishes, like broccoli with garlic — which is exorbitant. If it weren’t for the...crazy high price tag, I’d recommend getting food from here, but alas...
User
Ok lets be honest here, this is the best place for chinese food in the whole UK. I went there twice with my friends, each time the restaurant was almost full, but we managed to find a table. The staff are so kind, they explained...each type of food and we requested the food not to be spicy. And they advised us what exactly to order, and we made our own choices. The food taste is top, way way way better than other restaurants, my favourite dish, among others, is the Teriyaki fried nodle with beef.... The restaurant is clean and you can see how hard the staff work, we really felt overwhelmed by what we saw. Other remarks: the dishes are good sized, they are enough for one person and good for s...
User
I'm always in search of decent Chinese food wherever I am in the world. Came here with a friend who thought it was authentic but wanted me to confirm it. I checked the menu out and it looked liked it should be. We came for...lunch to confirm it. I ordered the steamed chicken in chili oil which is served cold. This may sound strange for the Western palate but its delicious. It's quite spicy and don't wear light colored clothes in case you spill food down yourself. Also be aware some of the chicken is on the bone. I was in charge of ordering so ordered the french beans with minced pork (veggie alternative also available), seafood with salted duck egg and mixed seafood with crispy noodles. All...
User
On entering the restaurant, I was a little bit nervous, as although we had a reservation, the staff member seemed a little unsure of where to place us, and it was very busy (being the last day of the Governtment's Eat out to Help Out ..scheme. I needn't have worried though, as there was a table tucked in the corner near the bar for us, once she spotted it! The menu is huge, with a wide range of Chinese homestyle options, so it took us some time to dig through and decide what to have, but the staff took a drinks order in the meantime so we had something to be going on with. Eventually we worked out what we wanted, and ordered, and there was no fuss about my dietary requirement (no onions The...
User
A really unsatisfactory level of service. We sat down for our food and it took the staff 20 minutes to come and greet us and take our drinks orders. We recieved our drinks in a reasonable time, and the waitress took our starter order which...consisted of chicken and sweetcorn soup and hot and sour soup, and also took our main course order. This took a further 30 minutes to arrive. We understood the restaurant was busy and therefore did not say anything and patiently waited and ate our food. The soup was lukewarm at most and was not worth the 30 minute wait. As we placed our starter and main course at the same time and asked explicitly for the main courses to come straight after the soup, we...
Categories
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Asian Experience a culinary journey through Asia with our diverse menu. From the spicy flavors of Thai curry to the savory umami of Japanese sushi, we offer a wide variety of dishes that celebrate authentic Asian cuisine.
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Chinese Savor the rich, authentic flavors of China with our selection of iconic dishes. From savory stir-fries to mouthwatering dim sum, each creation captures the essence of traditional Chinese cuisine, delighting your taste buds with every bite.
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Seafood Dive into the freshest catches of the sea with our seafood selection, featuring exquisite dishes prepared with high-quality fish and shellfish. Savor the flavors of the ocean in every bite!
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Vegetarian Delight in our vibrant collection of vegetarian dishes, crafted with the freshest greens, rich flavors, and savory spices. Enjoy a wholesome, delectable plate that celebrates nature's finest ingredients.
Amenities
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Takeout
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Seating
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Delivery
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Mastercard
