Phone: +442920198990,+442921304309
Address: United Kingdom, CF24 3PB, Cardiff
City: Cardiff
Dishes: 6
Reviews: 5038
Website: https://thelounges.co.uk/
"Very poor customer service experience. In the end we left and went elsewhere after standing queuing in the doorway for 15 minutes and not being allowed to have a drink while waiting. Yes it was a Friday evening at 6.30pm and I appreciate that they say they don't allow bookings and don't want people drinking at the bar, but they can surely have a better system than this at busy times, even if it's just providing an alcove area where people can have a drink while waiting, rather than have to queue in the doorway. While some staff did their best to remain polite during what was becoming a fraught situation, it was when we were spoken to in a condescending manner by a male staff member that we could have a drink when we are seated at a table, we (along with other people) left and went elsewhere. While we were waiting, we saw several people leave the queue, so it seems they are doing so well that they are comfortable losing trade. They won't miss out by us not going there again, as we only visit a couple of times per year, but our friends are regulars, and were appalled when they heard of our treatment and said they won't be inclined to visit again anytime soon."
Menu - 6 options
All prices are estimates.
Crepes
Thin pancakes filled with sweet or savory fillings, perfect for any meal of the day.
Muffins
A selection of fluffy muffins, each bursting with rich flavors and a moist, tender crumb, perfect for any time of day.
Milkshakes
Creamy milkshake made with premium ice cream, blended until smooth, and available in a variety of classic and creative flavors.
Cheesecake
A rich, creamy dessert with a smooth texture and graham cracker crust, often topped with fruits or a sweet glaze.
Eggs Benedict
Poached eggs, Canadian bacon, and hollandaise sauce on an English muffin.
874eloisew
Great menu for us veggies, nice atmosphere, not enough staff perhaps for a busy place? Would definitely go again.
Address
Reviews
CJT
Amazing food, reasonably priced. Great Gluten Free menu. Also great regular menu. Not too busy. Friendly Staff. Had the GF Muffin, with Sausage and Bacon. Was delicious
desireemrg
Great dog friendly brunch place. Staff was very nice and the food was delicious. The Lounge breakfast, the Miami brunch and the Lounge eggs with chorizo were our choices and was very tasty.
john78876
Appalling service. Miserable staff. Asked my wife to put her newborn baby in the corner of the bar out of his way. Not sure of his name. Short hipster type. Left him a 20p tip. Topped his hourly wage up to £10.20. Muppet
hopefultaff
Staff seem indifferent or surly: no eye contact or greeting Staff also quite scruffy. 40+ minutes wait for food not unusual Tables usually sticky to touch. How often are they cleaned? App invites you to tip BEFORE meal. How does that work? Used to be a regular, but will now AVOID
Lindz1977
Took over 40 minutes to get breakfast out to us, the order for coffees was lost and whilst the staff were nice, no one really cared and no one was checking in or making sure you were happy. Pretty average in all, breakfast was alright, had better for less money, almost £70 for 4 to have breakfast and coffee/juice, so not really worth the long wait and average experience.
maramoJ6034NT
The staff are surly and scruffy. I think they are trying to cultivate an image of 'cool ' but rudeness and off-handedness are not cool. There is no evidence of professional training. Apparently they act according to their mood and, i was told, it is too much work to have to smile at customers all day. Oh, the poor things. All in their 20s. If this had been a one-off i would have let it be (with a comment to those involved) but this has been repeated on several occasions.
joannedU1322ZM
Family meal. Very rude male member of staff who was very affronted when I asked if it was possible for someone to clear the table. We had been seated with the dirty plates for 25 minutes at this point. When asked for a receipt for a refund he had put through, he once again appeared annoyed and surprised that I didn’t just take his word for it? His whole manner ruined the meal and means we won’t be returning. I see others have complained about this particular member of staff in other reviews. Other staff were very polite and helpful.
Davies2165
As someone who has worked in hospitality for years, I hate writing bad reviews but sometimes they are necessary. We came here today for lunch and had an awful meal. Pancakes were not worth the price at all, I’ve paid much less and had bigger portions in many other restaurants about 3 pieces of hard burnt bacon on top. The tapas was also very disappointing. The chicken wings were burnt and had barely any chicken on, and the calamari was cold. Calamari states it comes with garlic mayo and there was probably about half a teaspoon on them. Asked for more and waited a good 7/8 minutes by which everything had gone cold. And to top it off, the staff were not very friendly or accommodating. Won’t be...
simon
Very poor customer service experience. In the end we left and went elsewhere after standing queuing in the doorway for 15 minutes and not being allowed to have a drink while waiting. Yes it was a Friday evening at 6.30pm and I appreciate that they say they don't allow bookings and don't want people drinking at the bar, but they can surely have a better system than this at busy times, even if it's just providing an alcove area where people can have a drink while waiting, rather than have to queue in the doorway. While some staff did their best to remain polite during what was becoming a fraught situation, it was when we were spoken to in a condescending manner by a male staff member that we c...
Categories
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Steak Savor prime cuts of juicy, tender steaks, expertly grilled to perfection. Each bite offers a burst of flavor, served with classic sides and delectable sauces to enhance your dining experience.
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Fusion Discover a delightful blend of culinary traditions with our Fusion menu, where diverse flavors and innovative techniques come together to create distinctive dishes that tantalize your taste buds and offer a unique dining experience.
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Western Savor the flavors of the West with our diverse menu featuring classic favorites like juicy burgers, succulent steaks, and creamy pastas. Each dish is crafted with premium ingredients for an unforgettable dining experience.
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British Traditional and hearty, the British menu offers comfort classics like fish and chips, succulent roasts, and savory pies. Rediscover familiar favorites, lovingly crafted with timeless recipes and fresh, local ingredients.
Amenities
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Beer
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Kids
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Cafe
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Tapas
