Kfc - Menu

Clews Road, B98 7ST, Redditch, United Kingdom

🛍 Chicken, Burgers, Chicken , Fast Food

3.1 💬 3188 Reviews
Kfc

Phone: +441527542265

Address: Clews Road, B98 7ST, Redditch, United Kingdom

City: Redditch

Menu Dishes: 35

Reviews: 3188

Website: https://www.kfc.co.uk/kfc-near-me/redditch-clews-road

"I went to purchase a drive through meal at this outlet but when the bottle of pop was offered to me I told the young lady I had ordered Pepsi not Pepsi max, the young lady asked the manager if she could change it, to which the manager said, 'no the order has gone through '. I said to the girl I did not want the Pepsi max as I do not drink it the manager then said, 'you will have to pay an extra 30p for the sugar tax if you want to change it, ' to which I replied that would be fine but when I tried to pay with my card she shouted at me that they did not take money at that window so I asked for a refund. I was then told I had to go into the shop to do this when I went in she asked for the receipt and when I said I wasn 't given one she really lost it and told me she wouldn 't give me a refund, my husband asked to speak to the manager and was told she was the manager and he replied, 'in that case your customer service is s '. The manager then started screaming at us to get out of the shop as he was swearing at her and she would not give us a refund or any food and if we wanted a refund we would have to ring them. I explained I had done nothing wrong it was her staff who had put the wrong order through but she just kept screaming at me to get out I asked again for my refund and was screamed at to get out. I feel with this kind of customer service in a world where we are all trying to go to drive throughs rather than have to go inside to order to stay safe there was no reason to go to this extreme reaction over 30p and refuse to give a customer their refund because she had a bad day. If you cannot treat customers with respect then you should not be employed as a manager."

Ellie Ellie

Excellent customer service from Tyler. Food was hot and served very quickly by friendly staff. Thank you

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Reviews

Nathan
Nathan

The worse over cooked dry chicken I've had from any KFC will never be going there again, absolutely disgusting


Joanne
Joanne

Ordered two chicken burger meals and the chicken was like rubber, texture was like the chicken was raw. So couldn’t eat it. Disappointing.


Abbie
Abbie

I visited this restaurant on Sunday after a family outing and they were very busy. Despite being short-staffed, the workers were working very hard to serve everyone. The lady at the pay window was kind and polite. The food was hot and delicious. Thank you for your hard work and for the great meal. View menu


Scarlett
Scarlett

Just had a KFC clews road Redditch. It was absolutely disgusting, had a really strange awful taste.its all ended up in the bin . Spoke to the manager who couldn't be bothered or even interested ,but after me saying to him it tasted like it was cooked in old oil,he was quick to say they change the oil once a week !!!!!!!!


Emily
Emily

Our experience at this restaurant was disappointing. Half of our order was missing and the staff seemed more focused on chatting than serving us. Unfortunately, we were not offered a refund, so we were left with the choice of either losing £31.99 or driving 30 minutes back another day to redeem a code for a repeat of our meal, which wasn't a desirable option. We suggest going somewhere else to avoid wasting your time and money.


Alice
Alice

On June 20th at 8:20, the staff at this restaurant were extremely rude. Despite my order being ready, they made me wait for 5 minutes before serving it to me. After I finished my meal, the waiter came back 5 minutes later and asked what my order was. The restaurant was quiet, but none of the other staff seemed to care either. Customers pay for their meals, so why is the service so poor and rude? I hope the manager checks the cameras to see how badly the staff is behaving. View menu


Kirsty
Kirsty

Clearly this place has problems, based on the reviews, but when I dropped in yesterday 15th May, around 4pm I was greeted by a lovely lady, efficiently served and the food was piping hot and excellent. Still think KFC fries with skin on are utterly vile, but the chicken was lovely. Lady was desperate for me to complete the on line survey but I dont do that sort of rubbish. No idea where this culture comes from when we are expected to complete a survey every time we buy anything. Il tell you if you get it wrong rest assured!


Mason
Mason

We came to kfc to order desert. We ordered 5 ice cream sundaes at the self service station and waited patiently for them at the counter. Three members of staff were complaining right in front of the counter , moaning that they don’t get enough breaks, laughing and totally oblivious to customers waiting. We noticed the one member of staff making our ice creams with minimal effort or attention to detail and moaned shoving them in a holder that was clearly too small. No hello , no recognition , no customer service. She then looked as us as if we were ruining her social life and said “I guess these are for you”. To which we replied yes we were the only customers there. She then continued trying...


Reece
Reece

I went to purchase a drive through meal at this outlet but when the bottle of pop was offered to me I told the young lady I had ordered Pepsi not Pepsi max, the young lady asked the manager if she could change it, to which the manager said, 'no the order has gone through '. I said to the girl I did not want the Pepsi max as I do not drink it the manager then said, 'you will have to pay an extra 30p for the sugar tax if you want to change it, ' to which I replied that would be fine but when I tried to pay with my card she shouted at me that they did not take money at that window so I asked for a refund. I was then told I had to go into the shop to do this when I went in she asked for the rece... View menu

Categories

  • Chicken Succulent and savory, our chicken dishes are crafted with tender meat, flavorful seasonings, and diverse culinary inspirations. Enjoy a delectable variety that's sure to satisfy every palate.
  • Burgers Juicy, flavorful burgers crafted with premium ingredients, from classic beef to unique vegetarian options, all served with fresh toppings and a choice of hand-cut fries or a crisp salad. View menu
  • Chicken Discover a variety of delectable chicken dishes, expertly seasoned and cooked to perfection. Our menu offers everything from classic favorites to innovative new creations, sure to satisfy every palate.
  • Fast Food Enjoy a variety of quick and delicious meals perfect for on-the-go dining. From juicy burgers and crispy fries to refreshing drinks, our fast food menu satisfies your cravings with speedy service and irresistible flavors.

Amenities

  • Takeout
  • Seating
  • menu
  • Delivery
  • menu
  • Drive Thru

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