Phone: +442085423060
Address: 213-217 The Broadway, Merton, United Kingdom, SW19 1NL
City: Merton
Menu Dishes: 9
Reviews: 4489
Website: http://www.lanonna.co.uk/
"The food at this restaurant was amazing, especially the veal which was the best I've ever had. Unfortunately, our experience was completely ruined by the terrible service from one rude and condescending waiter. He criticized my wife for ordering non-Italian food, gave her a history lesson, and even made her cry. He also told us to keep our used cutlery due to COVID (which is not standard practice), and embarrassed my wife for not finishing her meal. When I complained to the manager, Matteo, he was very understanding and promised to address the issue. However, the waiter continued to act aggressively towards us, even following us to the door. This kind of behavior is unacceptable and I hope that this person is dealt with. I would hate for other customers to have a similar experience and miss out on the great food here. We spent a significant amount of money only to be treated poorly. They need to ensure that their staff are not arrogant and disrespectful. Unacceptable."
All prices are estimates on menu.