Lounges Puerto Lounge

38 Commercial Rd, Exeter, England, EX2 4AE, United Kingdom

🛍 Steak, Cheese, Western, Burgers

3.7 💬 5886 Reviews
Lounges Puerto Lounge

Phone: +441392422102

Address: 38 Commercial Rd, Exeter, England, EX2 4AE, United Kingdom

City: Exeter

Dishes: 8

Reviews: 5886

Website: https://thelounges.co.uk/puerto/

"My shakshuka was good, but my friends truffle chicken which I think was a Christmas special was poor and another friends patatas brava was cold and very visibly undercooked. Shouldn’t have left the kitchen. I persuaded her to ask for a replacement which she did, no apology and no check back on any of our meals. Not like Lounges, they are normally great, although I haven’t been to this one for years."

Menu - 8 options

All prices are estimates.

Roving243014 Roving243014

I had the Miami breakfast and it was gorgeous. Super flavoursome! Best breakfast I’ve had in a while. Atmosphere and ambiance was lovely

Address

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Reviews

bigslay
bigslay

Was a lovely experience amazing food and amazing service, specfcially by my waitress Brooke. friendly, smiley and so polite. Made sure i was always happy! deserves a raise! xxx


Roxiebut
Roxiebut

Very helpful lady when we arrived assisted us to a table with two toddlers and dog in tow which could have been a bit tricky food arrived quickly always a bonus when you have small ones. And cookie liked the free dog treats thanks


Toughk51
Toughk51

Nice location but not great selection and the ‘homemade’ drinks were disappointing, 80% ice, literally a mixture of ice cubes topped with crushed ice. Not good value for money. The remaining hot drinks/coffee were served after the food so not great.


Bobfox101
Bobfox101

No one greeted us at the door, tables were super dirty and there was no waitress just one bar staff member which seemed odd. My pink lemonade was absolutely lovely but the burger wasnt great, bacon was super fatty and no one checked back on us. Was nothing like cosy club . Not sure if id go again .


Torbayaotearoa
Torbayaotearoa

A lovely quayside setting in a restored warehouse with waterfront terrace. Traditional breakfast options and an exotic spicy shakshuka. Don 't be put off by the long menu as it was all excellent and delicious. Breakfast rather pretentiously referred to as brunch but it was our first meal of the day.


Ginny44
Ginny44

We went for the tapas Tuesday as a mid week treat. The offer is 3 tapas plates plus a glass of wine. We chose 3 each but they only had 1 out of 6, not good on tapas night. So we had to choose off the main menu at full price. We asked if they would include a free glass of wine but they said no. Would not go again as it cost us double what we expected.


ldalton74
ldalton74

We went for some lunch and we had such a great experience. A special mention to Fin who was super attentive, knowledgeable, friendly and quick to serve us. Makes such a change to your day when the service is impeccable which I’ve noticed other places seem to lack these days. The food was also great value for money. Always can rely on the food at the lounges.


Dave
Dave

Wow. Completely underwhelmed. If you own the Lounge bars please train your staff. Rude and thick. Not hard to take an order for two breakfasts a tea and a oat latte. Got a cold breakfast two coffees and as I am lactose intolerant a morning on the loo cos they couldn’t even get the coffee order correct. For a fast expanding company they are forgetting the hospitality basics. Can’t recommend.


jane
jane

My shakshuka was good, but my friends truffle chicken which I think was a Christmas special was poor and another friends patatas brava was cold and very visibly undercooked. Shouldn’t have left the kitchen. I persuaded her to ask for a replacement which she did, no apology and no check back on any of our meals. Not like Lounges, they are normally great, although I haven’t been to this one for years.

Categories

  • Steak Savor prime cuts of juicy, tender steaks, expertly grilled to perfection. Each bite offers a burst of flavor, served with classic sides and delectable sauces to enhance your dining experience.
  • Cheese A curated selection of artisanal cheeses from around the world, featuring diverse flavors and textures that delight the palate. Perfect for sharing or savored individually with the ideal accompaniments.
  • Western Savor the flavors of the West with our diverse menu featuring classic favorites like juicy burgers, succulent steaks, and creamy pastas. Each dish is crafted with premium ingredients for an unforgettable dining experience.
  • Burgers Juicy, flavorful burgers crafted with premium ingredients, from classic beef to unique vegetarian options, all served with fresh toppings and a choice of hand-cut fries or a crisp salad.

Amenities

  • Tapas
  • Seating
  • Free Wifi
  • Mastercard

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"Owner rude and arrogant! And you can’t trust them and they won’t make your order right by just saying too busy to make it right! I called in to make a booking but told no tables available but I could place an order for takeaway so I ordered two gluten free pizzas. I also asked what size are the gluten free pizza crust and was told 11”. I was told I would need to wait 1 hour 30 minutes and I agreed. I ordered the Gluten free 11 “ crust as advised for one Olive Tree and one Garlicky . When I arrived, I asked the person with the pizzas to confirm the gluten free pizzas. She looked a bit worried and said they were not gluten free. I asked the other girl if I would have to wait another 1.5 hrs and she said they would expedite my pizzas. The owner came over and said he had two vegan pizzas for 8:30 pm and I said that is not what I ordered. He said he was too busy to remake the pizzas. He said the girl that took the order said she didn’t remember gluten free was ordered. As a Celiac , those are the first words out of my mouth when I order any food and I also inquired the size of the gluten free crust and frequently they are pre-made and sealed and I was told they are 11”. He would not remake the pizzas as he said he has to trust his staff. So he implies the customer are lying and uses it as an excuse to not make it right. It doesn’t excuse not remaking the pizzas correctly as ordered gluten free as I was told a few minutes earlier. I assured him I ordered both pizzas gluten free and my wife came in and also confirmed as she heard me place the order on the phone. I realize this pizza must be well done and popular but not to remake the pizzas and imply me a liar and refusing to remake them is unprofessional. I find his behavior arrogant, rude and unprofessional and just because he went to Italy to learn how to make pizza doesn’t make him a good owner and manager. Hopefully, he won’t blow off this review but learn from it. Always make it right for your customers! And never insult your customers! It also suggest he doesn’t care about his customers because he is too busy. He walks away and just repeats he has to trust his employees. Poor excuse for not making the pizzas as ordered! Employees can make mistakes and as a Coeliac I will also double check as I did when I came to pick up the pizzas. I would advise Coeliacs to not try these pizzas as you can’t trust them to make them to your order. Peace be with you! Dietary restrictions You cannot trust this place to make your gluten free as ordered and they won’t remake it if they made it wrong and just say I have to trust my staff. Very Poor attitude from an owner and a bit arrogant! Customers don’t appear to be important and must be lying if they get an order wrong."