Phone: +441619296332
Address: Stockport Road, Trafford, United Kingdom
City: Trafford
Menu Dishes: 7
Reviews: 596
Website: https://oldhallaltrincham.co.uk
"I phoned on Sunday morning to book a table for Sunday Lunch. I was told that they had no tables available at 1pm and if we were to arrive as a walk in we would have to wait an hour for food. I was advised...that I could book at table at 2.30 instead. When we arrived at 2.30 I was told there was a 45 minute wait on food, which I found to be unfair since we had booked a table to avoid such a wait. When I asked to speak to the manager, she came out and was unbelievably rude, spoke over me and was very unprofessional. I have never been spoken to like that as a customer before. I was calmly trying to make the point that when you book a table you shouldn’t then be told that there’s a big wait because it has been busy with people who hadn’t booked a table. I was trying to express that it is the managements job to ensure that the kitchen can cater properly for the tables they have reserved. I was not able to say much because the manager was so rude. We left, very upset and shocked at the treatment we had received, with two hungry children. Not ok."
All prices are estimates on menu.
Trafford, UK, blends modern life with historical charm. Typical eats include the famous Manchester tart and hearty dishes like Lancashire hotpot, reflecting local culinary traditions.