Phone: +498951617980
Address: Sophienstraße 7, 80333 München, Munich, Germany
City: Munich
Menu Dishes: 35
Reviews: 22963
Website: https://www.parkcafe089.de
"On Friday 28 July 2017 I visited this Biergarten together with my wife. We ordered the Wiener Schnitzel, the Spätzle, a 0.5 Hefenweissen (very good) and, since my wife doesn’t drink beer, a 0.2 glass of the red house wine (€ 6,–).When the drinks came we noticed that there was some foam on the wine. It had a very strange smell – not like wine at all – and a very watery taste. When the food came (almost immediately after the drinks, no way this could have been cooked fresh!) we made a friendly remark about the fact that we thought the wine was unacceptable.We were then told in an unfriendly manner that we had ordered house wine and should have no expectations whatsoever. The wine was then taken away. Our mood was not very good after that experience, but we nevertheless tried to enjoy our food.When the bill came, the wine was still on it. Since we had not been drinking it, we told the waiter that we thought it was unfair to charge us these 6 euros. The waiter explained to us again – now aggressively – that we had ordered house wine, that it came from a barrel (hence the foam) and that the fact that we ordered something that we didn’t like was no reason not to pay for it. After some discussion she took the 6 euros of the bill, blaming us for the fact that she would now have to pay these 6 euros herself. I must say I find this behavior completely unacceptable and the arguments absurd.First of all, it is my opinion that a house wine should be decent. It doesn’t have to be of high quality, but drinkable at least. In fact, I think it is a matter of style to serve a decent house wine, and a good restaurant can be recognized by doing so.Second of all, if a customer makes a complaint about something he ordered, he should be taken seriously and treated with respect. The way we were treated in this restaurant was completely unacceptable and typical for a tourist trap. Needless to say that we are highly disappointed."
All prices are estimates on menu.
Munich, known for its historic architecture and lively beer gardens, is famous for dishes like Weisswurst, Pretzels, and the hearty Schweinshaxe.