Phone: +442085566821
Address: 682 High Road. Leytonstone, Waltham Forest, United Kingdom
City: Waltham Forest
Dishes: 11
Reviews: 170
"Such a shame about this place as the food really is very good, the corn fritter starter and red and green curries are real highlights, with more heat and overall depth of flavour than what you can expect outside of real high end thai restaurants such as Patara, but unfortunately the shocking attitude, ineptness and plain rudeness of the staff let 's down the whole affair.The first time we went we started by ordering a bottle of wine which went something like this:Myself: Could we have a bottle of the sauvignon blanc please? Waitress: We don 't have any. Myself: Oh ok, do you recommend any of the rest on the list Waitress We only have the house wine Myself Oh? So out of the list of white wine 's you just gave me you only have 1? Waitress We have red wine Myself Yes but you only have 1 white wine in the whole restaurant out of a list of about 15? Waitress let me check.... After disappearing for over 5 minutes the waitress came back with a bottle of the Sauvignon blanc I had asked for in the first place and said We do have this . She then left it on our table (without anything to keep it cold) and walked off again so we poured it ourselves.Once this wine ran out, I asked if they had any more but was told it was the last bottle they had so went for the house white wine. When this arrived it turned out to be a different sauvignon blanc (cheaper and actually much better than the first one) so it was very strange that we hadn 't been advised the house was a Sauvignon Blanc when ordering the first bottle to begin with.When it came to ordering the food we had a few other items we wanted to order only to be told they did not have any...We should have taken the warning signs from these shaky exchanges with the staff and not returned but the food was good enough to make us crave it and want to go back for the corn fritters the next week.So, upon our return, after waiting about 10 minutes to be seated we decided to order some of the house wine. Conversation:My girlfriend Could we order a bottle of the house white please? Waitress Yes Myself Is it a Sauvignon Blanc? Waitress Yes Myself Excellent! When it was brought over to our table I had to call the waitress back and ask her to bring something to keep the wine cold.Another exchange on this second visit with a different waitress worth recapping went like this:Myself Excuse me, we ordered our main courses about 40 minutes ago, do you have an idea on when they might be ready? Waitress I don 't know, it 's only my first day Myself Does that mean you 're not allowed to speak to the kitchen? Waitress Sorry what? Myself: I don 't see how it being your first day affects you finding out how long our food will be? Waitress Let me go and talk to someone The waitress then came back holding a bowl of something that I couldn 't identify as she was stood up holding it above my head.Waitress: Is this it? Myself: I don 't know, what is that? At the point the other waitress came over and grabbed the bowl from her and took it over to another table. Our food arrived about 10 minute later.After getting through 2 bottles of wine, 2 courses of good tasting, well executed thai cuisine and a few more embarrassing exchanges with both waitresses, we were presented with our bill. Straight away we noticed that we were being charged not for the house white wine, but for the sauvignon blanc from the wine list which was over double the price. I called the waitress over and explained that we had ordered the house wine so this was a mistake but she insisted that they had brought us the more expensive sauvignon blanc. I explained that whilst that may be the case, we had quite clearly ordered the house white wine (another sauvignon blanc) and it 's not out fault if they had misunderstood the order. After disappearing for 5 minutes the waitress came back and asked if we could meet them half way and pay for one of each. Almost unbelievable. Naturally we refused to do this and paid for what we had ordered.All Petch Sayam would need to do to completely turn the place around would be to put on some nice quiet music, get rid of the two waitresses and employ some front of house staff who actually care a bit about what they 're doing, then they would be on to a real winner as the food really is very good. Sadly until these things do get addressed I will not be returning."
All prices are estimates.