Phone: +442074072995,+442089480220,+442030197178
Address: 4 Borough High Street, SE1 9QQ, Southwark, United Kingdom
City: Southwark
Menu Dishes: 35
Reviews: 480
Website: http://www.pizzaexpress.com
"I visited this restaurant in March 2023. The website advertised disabled access and a disabled toilet, but upon arrival, my sister, who has rheumatoid arthritis, and I found that the accessible bottom level with disabled toilets was not in use. The lower level was reserved for private parties and could accommodate up to 150 people for a buffet. The only option for us was to climb up the stairs to the top level, as there were no lifts available. I emailed Pizza Express with feedback in March and was informed that a response could take up to 7 working days. However, I did not receive a response until the 2nd of May, which stated that it could take up to 21 working days. It has now been 66 days since my initial email, and I have still not received a response to my complaint. It seems that Pizza Express does not prioritize or care enough about disabled access. It is unacceptable for a restaurant to not accommodate disabled individuals and even worse to be so slow in addressing the issue."
All prices are estimates on menu.