Phone: +441633252125,+441633262557
Address: 11 High Street, NP20 1FQ, Newport, United Kingdom
City: Newport
Dishes: 9
Reviews: 1397
Website: http://popadomsnewport.com/
"Sadly, we chose 'Popadoms ' to order a takeaway for this evening. We spent £60 on food and waited 90-minutes for cold food to be delivered with missing items! It 's a Saturday night, so the delivery time is to be expected, less so the cold food and the below... I rang the restaurant and they couldn 't be any less interested, even when speaking to the manager. Getting an apology was like trying to get blood from a stone. We waited a further 30-minutes for the missing items to be delivered (2 hours total waiting time . I ordered a vegetarian pasanda (don 't judge me! , this arrived on delivery 1 ....following delivery 2 (the missing items I noticed they added chicken at no extra charge which is lovely but I 'm actually a vegetarian! Apparently, the person who took the order misunderstood , despite a full conversation on the vegetarian pasanda not being on the menu but they could make it ...now trying to make excuses, lie, and shift the blame onto me. I wouldn 't order from them again. It seems they are taking their high ratings for granted to guarantee orders yet part-delivering a sub-standard service. They returned £25 for my meal items, as priced on the menu. The delivery guy was lovely on all 3 ocassions; he wouldn 't even accept my tip given our poor experience. He was very polite, friendly, and apologetic. The food was OK, despite being microwaved, but the overall experience a fail! Things go wrong and items can be missed, it 's human error, but the customer service around this is key, and that was non-existent!"
All prices are estimates.