Phone: +441306631891
Address: Rusper Road, Newdigate, RH5 5BE, Mole Valley, United Kingdom
City: Mole Valley
Dishes: 5
Reviews: 345
Website: http://www.tanhousefarmshop.co.uk
"We visited here on July 9th and had a morning to forget after a metal fence (which hadn’t been installed properly) fell on our daughter and trapped her. The large fence had been put around the park to stop children using it. However the fence was only kept standing by two bits of rope tied to trees, which we were unaware of. There were also toys just a metre or so in front of the fence encouraging children to play. The fences were literally balancing on the grass (from a distance they looked like they were dug into the ground) with nothing securing them. Fortunately our daughter was okay. However, the manager didn’t once come out to see if we were okay or if we needed anything. Several people complained before us and when we finally went in, we got a very brief sorry and told that the contractor who installed the fences had been called. I even heard her shout to one of the staff to relay the information on for her if anyone else asked about the fences. I don’t blame or fault any of her staff, and I wouldn’t even have written this post if the manager had come out and checked to see if we were okay. That is all it took. She did, in the end, offer us some free food, but only after several discussions. This isn’t a complaint about the food which is very good, but the way this potentially very awful situation was handled is one they need to learn from so this doesn’t happen to anyone again."
All prices are estimates.