Phone: +441400250234,+441325718471
Address: High Street, Richmondshire, United Kingdom
City: Richmondshire
Dishes: 8
Reviews: 469
Website: http://www.brownlowarms.co.uk
"I can honestly say that I have never given any pub or restaurant such a bad review but unfortunately tonight The Brownlow Arms warrants this one. We arrived at 8pm for our pre-booked table for two, completed the checking in form and waited for someone to acknowledge us. We were completely ignored by the girl behind the bar as she was too busy chatting to her friend about someone who had moved to a barn conversion !! Eventually another member of staff asked for our name and drinks order, then showed us to our table and gave us menus. Nobody came to take our order so we had to ask if this could be done, eventually a waitress arrived and we ordered our food. Almost an hour later, we managed to catch the eye of a member of staff and asked when we could expect our starters, he said that he would go and check but would we like another drink whilst we were waiting. We ordered two drinks and waited for him to return with the drinks and information on where our starters were. Another ten minutes went by and still no food, nor the drinks that we had ordered. We decided that we had been patient enough and told a member of staff that we were not prepared to wait any longer and we left. It appeared as though there was no management at all and what staff there were seemed to have no concept of delivering customer service. There was also minimal safety measures in place, including social distancing. We saw three tables going to the bar to ask for their bills as they had been waiting so long for their bill to be calculated. I cannot comment on the food because we didn't get any !! We are really trying to support local businesses but sadly we will not be returning to The Brownlow Arms. We understand that in the current climate things are a bit more challenging but tonights performance was abysmal."
All prices are estimates.