The Butler's Bell - Menu

27 Gaolgate Street, ST16 2BG, Stafford, United Kingdom

🛍 Steak, Pizza, Mexican, British

3.6 💬 4333 Reviews
The Butler's Bell

Phone: +441785785290

Address: 27 Gaolgate Street, ST16 2BG, Stafford, United Kingdom

City: Stafford

Dishes: 8

Reviews: 4333

Website: http://www.jdwetherspoon.co.uk/home/pubs/the-butlers-bell

"Unbothered, unapologetic and unacceptable. This morning me, my partner and our friend went to go and have breakfast. We live just over the road and used to go to the butlers bell a lot when it was the Wetherspoons but haven’t been in much since it changed to Davenport’s. I arrived at 10:40am, found a table and we placed our order around 10:50am. Initially, I was concerned by the service (or lack of). The bartender, who we later discovered was a manager, input the order wrong a number of times and had to be corrected on several occasions before getting it correct. They then haphazardly splashed some orange juice in a glass and slammed it down on the side spilling it around the glass. We weren’t off to a great start but we went and waited for our food. 30 minutes later and the food hadn’t arrived so I went inside just to ask how long the wait time was. I was met with “the kitchen did say it was a 30 minute wait”, new information to me but I was reassured they would go and check where it was. 20 minutes later the food finally arrived… or some of it did. One of the meals was completely missing and we were told it had mistakenly been taken to another table. When the two of us who had meals looked at the plate we were missing a number of items from the advertised breakfasts. Eggs, tomatoes, mushrooms. There was very little attempt at an apology with just one of the members of staff claiming responsibility for the mixup but nothing further from the “manager”. We were told the other breakfast would be out in 5 mins so we waited… 10-15 mins passed and nothing had come so we decided we would leave and get a refund. Nobody checked if the food was okay or if there were any issues so I had to explain to the “manager” who was signed in on the till system as ‘Jacob’ but I’m assuming this wasn’t their login given the complete lack of apology or professionalism. I explained we had missing items and one breakfast which never arrived after being there for an hour so I wanted a refund for the breakfasts. I was told that because we’d accepted the other two breakfasts they would not refund them but only the one which didn’t arrive and that it was not possible for them to refund the other two. I was then handed cash from the till in the total of about £11, slightly more than the cost of one breakfast. I explained that I had paid on card and wanted the refund on the same method of payment, again I was told this just wasn’t possible for them to do. First time going there to eat since it changed hands and it will definitely be the last. Poor service, poor quality food and generally a total lack of care or compassion for the customer."

Menu - 8 options

All prices are estimates.

Gezenti Gezenti

The Butler Bell is one of the outlets of Wetherspoon chain spread all over the UK. Great venue, great ambiance, good food at great prices. #fishnchips...

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Reviews

Pete
Pete

Stafford's second outlet for the dreaded J.D Wetherspoon chain. They've made a nice job of refurbishing the place, with an extremely cosy open fire, which...


Louise89reveiw
Louise89reveiw

Absolutely beautiful food thank you Matt and kitchen team, the 2 ladies behind the bar where very friendly as well. Will definitely be back again next time we are in town.


clickers3
clickers3

In Stafford for a few days. Lunch at The Butler's Bell, I give a very good rating for friendly efficient service from all members of staff. Standard food, cheap and well kept beer. What's not to like?


wayne
wayne

Called in for a couple of soft drinks a two Paninis on our lunch break, we weren't expecting them to be served with chips, so nice surprise and great service too! We sat out in the garden making the most of the lovely weather, couldn't fault our visit, thank you, we will be back.


William
William

I chose the small breakfast, and the hash browns w ere readily replaced by toast. The meal was served promptly, and was delicious. The J20 was offered with a slice of orange, and the whole meal was excellent value. Service from Faye was friendly and efficient. Highly recommended.


Idler
Idler

Truth be told, I've barred myself from Wetherspoons' establishments because of Tim Martin. However, if you want a pepperoni pizza and a pint for about eight quid before going to see a comedy gig at, for the sake of argument, The Gatehouse, Stafford, this place is fine. Pizza crust good. Bit too much cheese on the pizza. Staff, (who need to make a living whatever you think about Wetherspoons' owner) were lovely, especially a Polish lady.


Luke
Luke

I had previously had an outstanding burger there, however this time I went I ordered the succulent piri piri chicken on the bone , it was certainly on the bone but it was also certainly not succulent. It was quite dry and it appeared to have been deep fried then just had piri piri dumped on top. It had the taste of a chip shop chicken and the edge of it where the chicken was cut at butchers had completely dried out like when they deep fry them. The staff were friendly but the food was worth 8 quid or so not the 13 I payed. Nevertheless I ate it because I was hungry and didn 't want to wait another half an hour for a replacement because i was eating with friends. I was really looking forward...


jalisa3
jalisa3

Went here for lunch today. The Camp Manager today was terrible... the coffee machines had no milk when he filled them up he poored it over the floor then wiped it up with his mask! When the food arrived the eggs were not cooked were snotty so I asked for them to be cooked properly but the same camp Manager reply 8f you want well done eggs SWEET you need to ask for well done eggs ! I said I dont want weldone eggs I would just like them cooked not raw ! So he took my meal away back to get the eggs cooked properly or so I presumed! In the mean time my husband was eating his meal...then finished his meal.... 20 mins later my meal still had not arrived, so I went to query it. A polish waitress di...


Jack
Jack

Unbothered, unapologetic and unacceptable. This morning me, my partner and our friend went to go and have breakfast. We live just over the road and used to go to the butlers bell a lot when it was the Wetherspoons but haven’t been in much since it changed to Davenport’s. I arrived at 10:40am, found a table and we placed our order around 10:50am. Initially, I was concerned by the service (or lack of). The bartender, who we later discovered was a manager, input the order wrong a number of times and had to be corrected on several occasions before getting it correct. They then haphazardly splashed some orange juice in a glass and slammed it down on the side spilling it around the glass. We weren...

Categories

  • Steak Savor prime cuts of juicy, tender steaks, expertly grilled to perfection. Each bite offers a burst of flavor, served with classic sides and delectable sauces to enhance your dining experience.
  • Pizza Delve into our perfectly baked pizzas, crafted with hand-tossed dough, rich tomato sauce, and a blend of gourmet cheeses. Each slice bursts with fresh toppings, ensuring a delightful bite every time.
  • Mexican Authentic Mexican flavors await you with sizzling fajitas, savory tacos, zesty enchiladas, and fresh guacamole, all crafted with rich, traditional spices and served with vibrant sides. Enjoy a fiesta on your plate!
  • British Traditional and hearty, the British menu offers comfort classics like fish and chips, succulent roasts, and savory pies. Rediscover familiar favorites, lovingly crafted with timeless recipes and fresh, local ingredients.

Amenities

  • Seating
  • Free Wifi
  • Visa Card
  • Mastercard

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