The Head Of Steam Cardiff

18-19 Church Street, CF10 1BG, Cardiff, United Kingdom

🛍 Pub, Steak, British, Burgers

4.3 💬 4782 Reviews
The Head Of Steam Cardiff

Phone: +442920372582,+442921303755

Address: 18-19 Church Street, CF10 1BG, Cardiff, United Kingdom

City: Cardiff

Dishes: 6

Reviews: 4782

Website: https://www.theheadofsteam.co.uk/bars/cardiff

"I frequently do pub quizzes in Cardiff, and had wanted to try the Head of Steam 's quiz for a while. Me and my friends found the quiz reasonably challenging, and did not think we stood a chance of winning given how much we 'd struggled. To our shock, it turned out that our 18/35 was the winning score. Even more to our shock, we were immediately disqualified for supposedly having cheated with our phones. Even though we all offered to show the quizmaster our phone histories to prove that we hadn 't cheated, he refused to even look at them. He then explained that he had clear that phones weren 't allowed. I responded that whilst it is very common for quizmasters to say 'no phones allowed ', this is virtually always understood as meaning 'don 't use google ', not that looking at your phone for any purpose is banned, as if we were GCSE students at high school. As I say, I have been at many pub quizzes, and occasionally do check my phone for football scores and to respond to texts etc. This has never been picked up on because it something incredibly common that I always see people do at quizzes. It is worth adding that there is no way the quizmaster could ever hope to enforce this rule, as his seat in the corner of the pub (right next to our party) would not have allowed him to see whether almost any of the other teams were looking at their phones. At the end of the day, it was hard not to be extremely unimpressed with the quizmaster. Not only for the fact that he never made clear that holding your phone (for whatever reason) would lead to automatic disqualification, or for the fact that he allowed us to waste our time completing the quiz despite having clearly decided that we should be disqualified. What was most unimpressive was his refusal to be proven wrong, as he would not look at our phone history as offered. If you are going to have such a ludicrously strict rule, which you could only hope to enforce with regards to less than a quarter of participants, at the very least you should let those you suspect of cheating know that they will be disqualified if they are seen on their phones once again. I have been doing pub quizzes for years, and have never cheated; being accused of having done so leaves an incredibly bitter taste. Simply put, this is defamation of character."

Menu - 6 options

All prices are estimates.

Anthony Anthony

Great night in The Head of Steam, staff were really friendly and the music courtesy of Liam was a great mix

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Reviews

Gavin
Gavin

We had a great experience here, so quick even though it was so busy! Service with a smile cannot thank Holly enough!


ShunnyEdwards
ShunnyEdwards

Fantastic choice of beers. Friendly and helpful staff who know their beers can’t do enough for you. Best place in Cardiff


Toby
Toby

Amazing venue, fab selection of drinks and good menu. Spent few hours there for my friends hen weekend. Bar staff friendly


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Lovely selection just a pity they still haven't mastered pouring a full pint ! especially considering the price fantstic location.


Zzpluralapha
Zzpluralapha

Staff are always friendly, Always a decent choice of cider for the non beer drinkers Food always good Never seen a fight, argument or people having a bad time. Works as a date location, drinks with friends, food with family or unofficial work dos


Sofia
Sofia

Great selection of beers, we even were able to try a few different ones before we ordered! Lovely people working (bar one older man who was a little hostile when I mentioned my industry discount). Food was lovely, great portion sizes!! Will deffo be back


Chunky
Chunky

The staff in Head of Steam Cardiff went above and beyond in ensuring that my corporate event ran seamlessly. From their proactive communication ahead of time and attentive staff to great food and accommodating atmosphere, their efforts made the event a resounding success!


mootiemeister
mootiemeister

Im sure the staff and the food are very nice but the ambience of the place is terrible. The seating benches had ripped/ torn shabby covers, the tables were sticky and horrible, the music was far too loud and unpleasant, the toilets were disgusting and overall the place is shabby. It's the sort of pub you visit when there's either nowhere else nearby or you're too drunk to notice where you are. On the plus side there is a huge selection of drinks. For gods sake have a refurb and sort out those rotten toilets.


Sasha
Sasha

I frequently do pub quizzes in Cardiff, and had wanted to try the Head of Steam 's quiz for a while. Me and my friends found the quiz reasonably challenging, and did not think we stood a chance of winning given how much we 'd struggled. To our shock, it turned out that our 18/35 was the winning score. Even more to our shock, we were immediately disqualified for supposedly having cheated with our phones. Even though we all offered to show the quizmaster our phone histories to prove that we hadn 't cheated, he refused to even look at them. He then explained that he had clear that phones weren 't allowed. I responded that whilst it is very common for quizmasters to say 'no phones allowed ', thi...

Categories

  • Pub Enjoy a lively atmosphere with our classic pub favorites. From hearty burgers and fish 'n' chips to savory pies and craft brews, our menu promises a cozy experience ideal for unwinding with friends.
  • Steak Savor prime cuts of juicy, tender steaks, expertly grilled to perfection. Each bite offers a burst of flavor, served with classic sides and delectable sauces to enhance your dining experience.
  • British Traditional and hearty, the British menu offers comfort classics like fish and chips, succulent roasts, and savory pies. Rediscover familiar favorites, lovingly crafted with timeless recipes and fresh, local ingredients.
  • Burgers Juicy, flavorful burgers crafted with premium ingredients, from classic beef to unique vegetarian options, all served with fresh toppings and a choice of hand-cut fries or a crisp salad.

Amenities

  • Seating
  • Mastercard
  • Reservations
  • Vegan Options

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"It was the most bizarre experience dining here. First when we arrived in the restaurant, our group set up was that there was someone on each end who was sitting facing an empty chair on the other side of the table. Upon enquiry we understood it was a covid measure, however never had any other restaurants requesting such seating arrangements in the past 20 months. We ordered two split pots, a non-spicy broth for one side of the pot and a spicy broth for the other side. The staff came to confirm that we wanted spicy/non-spicy in each pot. Yes, we said. To our shock when the pots came, one pot was spicy/spicy on both side, and the other was non-spicy/non-spicy on both sides. This was after the staff had came by to confirm that we wanted a spicy/non-spicy set-up, and in the usual situation a person wanting a spicy broth would not have asked for a split pot. We raised this to the staff and were clearly unhappy about it, though did not insist on having the broths changed around. What happened next made it the most awkward and uncomfortable dining experience ever. From where we were sitting, we could hear the owner reprimanding the staff for the error, throughout our meal. We understand mistakes occur and if the owner was unhappy about the mistake and genuinely wanted to apologise, taking the initiative to change the broth to the right setup, or a complimentary drink or dish would have gone a long way. But no, he chose to reprimand the staff within our hearing for the whole dinner (which didn't help the situation one bit and made the experience worse! . We felt sorry for the staff. Even with the hospitality shortage, that was a completely wrong way to help the staff improve, nor help retain them in the long run. I don't remember anything about the food, although photos did show a good range to choose from. At the end of the meal we each received a box of hello panda, which might have helped, if not for the fact they were expired. All in all, would not recommend."