Phone: +441745851734
Address: Station Road, CH8 9RD, Flintshire, United Kingdom
City: Flintshire
Menu Dishes: 8
Reviews: 3569
"Horrible experience. The owners of this establishment need to complete customer service training. One morning I called in for a drink and to use their loos. Whilst paying for my drink I checked whether it was OK that I had left my car on their car park without paying the charge since it would only take me a couple of minutes to finish my drink. The female bar staff member confirmed this by nodding and saying I suppose so . I quickly drank up and vacated the car park as promised. Fast forward 23.5 hours and I decided to go here for another drink. Naturally, I left my car on the car park whilst I went for a quick drink, assuming this would be acceptable since it had been the previous day. This time I was desperate to use the loo so I went to the bathroom first. When I exited the loo I was rudely accosted by a grey haired middle aged man and a female member of bar staff who expressed their utter shock I was in the pub. Shouting they inquired how I had been able to enter the pub and told me they were closed until 11am. It was 10.45am and I told them the doors were open so I came in. They spoke to me in an aggressive manner as if to suggest I had broken in! After a short and heated discussion the older grey haired man asked if that was my car he had just put a parking notice on. When I went outside I had a rude note on my car demanding payment for parking. I had only been on the car park for less than 5 minutes, the time it takes to park the car, walk inside and then use a loo. I was intending on having a drink and even lunch here but after the way I was treated I decided to get out of the area altogether. This is no way to treat paying customers. I 'm certain the bar staff would have remembered me since I had been twice on the previous day. In the extremely unlikely event I visited again I would use the free 1hr parking spaces nearby on Gamfa Wen or use the Gamfa Wen Car Park which is cheaper at only 20p for 2 hours. This way I wouldn 't have to listen to the obnoxious owners of The Point Bar and Restaurant! Ps. If the owners read this then I would suggest you keep your doors locked when you are closed like most normal business owners do."
All prices are estimates on menu.