The Willow Tree - Menu

12a The Sq, Newtownards, United Kingdom

🛍 Cafés, Coffee, British, Breakfast

4.4 💬 417 Reviews

Phone: +447723346671

Address: 12a The Sq, Newtownards, United Kingdom

City: Newtownards

Menu Dishes: 6

Reviews: 417

Website: https://www.facebook.com/thewillowtreecomber/?rf=111135902358160

"I have dined here several times over the years without any problems until my visit for lunch today. I ordered chicken curry and discovered two bones in it. I mentioned this to the owner to alert her, especially for the safety of other guests, particularly children, who could potentially choke on them. She said she would check the plate. However, when I went to pay, I asked her if she had seen the bones, and she replied that she hadn’t and insisted there wouldn’t be any since they use chicken fillets. This was puzzling, as the bones were clearly visible on my plate. I offered to show her, but she refused. Her attitude was completely unnecessary; I was not rude or confrontational at all. A simple apology would have sufficed, but it seemed easier for her to deny the issue and dismiss me."

Full menu - 6 options

All prices are estimates on menu.

Dessert

Salads

Egg Dishes

Indian

Pancakes, French Toast, And Waffles

Nicola Nicola

Very mediocre

Address

Show Map

Reviews

Belfast
Belfast

Great staff great food like home from home


Rose
Rose

I really wish it were open because I'm craving a chicken stack right now!


Sharon
Sharon

Charming atmosphere and delicious food. Service: Dine-in Meal type: Lunch. View menu


Roy
Roy

Friendly service, relaxed atmosphere, great food and fantastic local art on show.


Marie
Marie

I just had the most wonderful Christmas dinner takeaway. It was incredibly tasty and there was plenty of food. I highly recommend it. Thank you!


Jack
Jack

The food is absolutely delicious and is very well priced. The atmosphere is good and the pictures are awesome because they're Star Wars lol. Highly recommend to anyone! View menu


Hollie
Hollie

We were thrilled to discover this restaurant. The staff and owner were warm and accommodating. Our breakfasts were delightful, and our son particularly loved the sweet pancake stack topped with bananas and blueberries. We also couldn’t resist picking up some baked goods on our way out. Service: Dine-in, Meal type: Breakfast.


Christine
Christine

Thank you, Lindsey, for your quick and efficient service at Lisbane. The food was absolutely delicious! My son ordered the full fry with mushrooms and beans, and it was still piping hot when it arrived—he finished every bit! I had a mushroom omelette, and it was simply perfect. I highly recommend this place for top-notch food and service. I'll definitely be ordering again tomorrow morning!


Shannon
Shannon

I have dined here several times over the years without any problems until my visit for lunch today. I ordered chicken curry and discovered two bones in it. I mentioned this to the owner to alert her, especially for the safety of other guests, particularly children, who could potentially choke on them. She said she would check the plate. However, when I went to pay, I asked her if she had seen the bones, and she replied that she hadn’t and insisted there wouldn’t be any since they use chicken fillets. This was puzzling, as the bones were clearly visible on my plate. I offered to show her, but she refused. Her attitude was completely unnecessary; I was not rude or confrontational at all. A sim... View menu

Categories

  • Cafés Charming cafés offering a variety of freshly brewed coffees and teas, along with light snacks, pastries, and desserts. Perfect for a morning pick-me-up or an afternoon treat in a cozy atmosphere.
  • Coffee Indulge in our rich and aromatic coffee selection, expertly brewed to awaken your senses. From classic espresso to creamy lattes, discover the perfect blend to start your day on a flavorful note. View menu
  • British Traditional and hearty, the British menu offers comfort classics like fish and chips, succulent roasts, and savory pies. Rediscover familiar favorites, lovingly crafted with timeless recipes and fresh, local ingredients.
  • Breakfast Start your day with our delicious breakfast options, featuring everything from classic eggs and pancakes to healthy smoothies and yogurt. Perfect for a hearty meal or a light morning bite!

Amenities

  • Takeout

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Romas

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Menu • Pub • Steak • Irish • British


"NO SAFE PROCEDURES IN PLACE FOR SEVERE ALLERGY SUFFERERS Start with the worst a mum of two (toddler and baby) attended in our party and informed serving staff that both have dairy allergy when ordering our food. The mum is a breastfeeding mum (on holiday) and has been avoiding dairy in the time spent with us so as not to pass diary onto her baby through her breast milk. The toddler cannot take dairy now that she is on solid food. Unfortunately for us, the vegan meal was served with carrots tossed/cooked in butter, (which in itself should not have occurred given this was ordered as part of a vegan meal), but which was only noticed at the end of the meal after the toddler started to break out in hives. Having been spoken to separately by waiting staff, chef and management, the only recompense was apologies and 20% off the food bill. The serving staff said a note had been made on the docket and the chef said he had been too busy to notice note this was a Tuesday evening at 5.30 and the restaurant was only about half full. Words are cheap and had the toddler suffered a severe reaction that may have required ambulance attendance, the 20% off the food bill would have done little to recompense our family. Thankfully the parents were quick to administer medication. We recommend that the restaurant respond to this review about how their procedures are to be changed to ensure someone else does not suffer more seriously than we did. Thankfully the parents had the correct medication and epi pen with them. The attitude and culture to responding to this incident was all wrong. By consequence, the kitchen is at worst negligent and disrespectful and at best, careless. I would not trust this kitchen with taking adequate respect over anyone's food allergies, intolerances or avoidances, particularly as the vegan meal was served with butter. Food 1* due to the above and while some of us enjoyed our food around the table, the vegan option was noted to have little taste from the vegetables. Service 3* waiting staff attentive and polite, but again didn't seem trained on how to handle our incident and were keen to pass the blame of communication to the kitchen. Atmosphere 3 nothing notable. We were escorted to a comfortable set of tables for our party size, but we left feeling angry and let down by the response and lack of consideration for our allergy sufferers."