Phone: +441872229994,+441872300114,+441872858110
Address: Truro, 1 Infirmary Hill, TR1 2BL, United Kingdom
City: Truro
Dishes: 14
Reviews: 7465
Website: https://thethomasdaniell.com
"Disappointing 70th Birthday: Slow Service and Subpar Food at The Thomas Daniell Full Review: We recently visited The Thomas Daniell for a special occasion—a 70th birthday celebration with a party of six. Unfortunately, our experience was far from satisfactory. Menu Availability: A significant issue was that 30% of the menu was unavailable due to ordering issues. Some of the missing items included flatbread, onion bhaji, buttermilk fried chicken, ribs, fries, custard, and chocolate sauce. Additionally, on their specials menu, they were missing one of the three dishes. In my opinion, many of these could have been sourced elsewhere. For instance, they only had two more orders of oysters left, which was also a starter. This lack of availability was disappointing and poorly communicated. Better transparency from the staff would have been appreciated, especially if they had informed us beforehand about the limited menu. A call to inform us of these issues would have allowed us to make an informed decision about dining there, particularly on such a special occasion. Service and Timing: While the initial wait for our starters was reasonable (20 minutes), the wait for our mains was excessive. When the mains finally arrived, only five out of six dishes were served. The sixth dish, fried fish, arrived nearly 10 minutes later and was clearly half-full, giving the impression it was hastily put together with whatever was left. When we pointed this out to our server, they returned 15 minutes later with a freshly fried fish, starkly contrasting the other three plates of fried fish, which seemed cooked much earlier. Food Quality: The starters, including the beef tacos, were disappointing—the tacos were served cold. Additionally, the Goan curry was disappointing, tasting more like tomato soup, though the fish within it was well-cooked. The rice accompanying the curry seemed like microwave rice, lacking any freshness. The fried fish mains also varied in quality, with the freshly cooked dish highlighting the staleness of the others. The Asian slaw that accompanied the fried fish was merely cut-up vegetables, lacking the expected flavor and dressing. Bartender: On a positive note, the bartender was attentive and recommended some excellent beers. His knowledge and enthusiasm about the drink selection were impressive and added a small highlight to an otherwise disappointing evening. Additionally, he was the person we gave our feedback to, and he was very receptive to our frustrations, which we appreciated. Management and Overall Experience: The most disappointing aspect was the lack of acknowledgment or compensation for the slow service and limited menu options. Despite the presence of the owners, there was no apology or attempt to rectify the situation. This lack of customer care suggests a low standard of service that is unacceptable, particularly for a special occasion. In Conclusion: What should have been a memorable celebration turned into a frustrating experience with subpar food, slow service, and poor management. We won 't be returning, and we hope the establishment takes this feedback seriously to improve for future patrons. Truro is a small community, and word of mouth travels fast—unfortunately, our word will not be favorable. Absolutely disappointed."
Menu - 14 options
All prices are estimates.
Roti
Soft and flaky flatbread, perfect for dipping into curries or enjoying with a side of vegetables and sauces.
Risotto
Creamy Arborio rice cooked to perfection, with a rich blend of Parmesan and fresh seasonal vegetables.
Brisket
Slow-cooked tender brisket with smoky flavor, served with homemade barbecue sauce.
Fish Chips
Crispy golden fried fish fillet served with classic French fries, a side of tangy tartar sauce, and a lemon wedge.
Cauliflower
Crispy cauliflower florets with tangy lemon aioli and a sprinkle of fresh herbs.
Fish & Chips
Crispy golden fried fish fillet served with classic French fries, a side of tangy tartar sauce, and a lemon wedge.
Chicken Curry
Tender chicken simmered in a rich, spiced curry sauce with aromatic herbs and a touch of coconut milk.
Club Sandwich
A layered sandwich with turkey, bacon, lettuce, tomato, and mayonnaise, served between three slices of toasted bread.
Fish And Chips
Crispy battered fish served with golden fries and tartar sauce.
Mac And Cheese
Creamy macaroni pasta baked with rich cheese sauce, topped with crispy breadcrumbs for extra texture and flavor.
Chocolate Brownie
Rich, gooey chocolate brownie with a fudgy center, topped with a dusting of powdered sugar.
mark
Staff were friendly and made our dogs feel very welcome. Food and service were excellent. Would highly recommend for a lunch time meal.
Address
Reviews
Mark
Best Pub and even better is the food. Something Truro has been Waiting for. Friendly, tasty food and a long beer list. Service was exceptional.
Eddie
Just ate here. 3 boys on bikes heading to Lands End from Exeter. Unreal food and lovely service too. Perfect spot and good portion sizes. Can't complain
James
Food was lovely. Staff were friendly. Had the crackling for starters that tasted amazing. Also had the ribs for main and my God the best ribs I've tasted 5*
Chloe
The is a lovely atmospheric spot with super friendly staff and even better food! I had the onion bahjis to start and the ribs for main. By far the tastiest ribs I’ve ever eaten and the portion was more than generous! We all had amazing meals, we cannot wait to come back!
Georgia
Incredible food; we had Fish chips, BBQ rips, chicken Madeira, the goan curry the lobster risotto. The food was very tasty and the portions were perfect (the ribs were great for a big appetite too! 10/10 will go again! We also had a mixture of starters/small plates that were delicious, worth ordering if you can handle a full belly
Nikki
We visited this fabulous restaurant with our family for dinner. The menu offered plenty of choice for us all. The service was excellent and the waitresses were attentive. I would highly recommend the ribs, chicken and lobster risotto. My partner enjoyed the local beers and my daughters and I had a selection of cocktails. We will return, thank you.
Matt
Pretty poor experience. Had a table booked at 8pm. Got there about five minutes early and got a drink. Went to the toilet and there was urine all over the toilet floor. They then said our table wasn’t ready because the people there before us were still on desert. Waited for 25 minutes, and weren’t able to sit down. They then offered the two of us to perch on the end of an empty table of six. We bailed and went to Wetherspoons
Steve
Visited the Thomas Daniel yesterday 29/06/2024 as it was recommended by some local friends and we had seen some good reviews prior. Unfortunately we were deeply disappointed in the lack of options and items not available on the food menu. The wait on food was ridiculous and it was clear that the staff were stressed. Manager clearly struggling to run a restaurant and was told there had been a change of chef/kitchen. I am afraid we won’t be back soon on our travels. The bar staff did slightly soften the blow with an apology, hence the two stars but we won’t be returning anytime soon. This was a great disappointment.
Derrick
Disappointing 70th Birthday: Slow Service and Subpar Food at The Thomas Daniell Full Review: We recently visited The Thomas Daniell for a special occasion—a 70th birthday celebration with a party of six. Unfortunately, our experience was far from satisfactory. Menu Availability: A significant issue was that 30% of the menu was unavailable due to ordering issues. Some of the missing items included flatbread, onion bhaji, buttermilk fried chicken, ribs, fries, custard, and chocolate sauce. Additionally, on their specials menu, they were missing one of the three dishes. In my opinion, many of these could have been sourced elsewhere. For instance, they only had two more orders of oysters left, w...
Categories
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Pizza Delve into our perfectly baked pizzas, crafted with hand-tossed dough, rich tomato sauce, and a blend of gourmet cheeses. Each slice bursts with fresh toppings, ensuring a delightful bite every time.
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Steak Savor prime cuts of juicy, tender steaks, expertly grilled to perfection. Each bite offers a burst of flavor, served with classic sides and delectable sauces to enhance your dining experience.
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Seafood Dive into the freshest catches of the sea with our seafood selection, featuring exquisite dishes prepared with high-quality fish and shellfish. Savor the flavors of the ocean in every bite!
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British Traditional and hearty, the British menu offers comfort classics like fish and chips, succulent roasts, and savory pies. Rediscover familiar favorites, lovingly crafted with timeless recipes and fresh, local ingredients.
Amenities
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Seating
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Free Wifi
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Mastercard
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Accepts Visa
